"Don’t go anywhere near this company or it’s affiliates"

Bought an electric BH bike from 50cycles in summer 2020. Fast forward one year and the battery is completely ruined by water damage, which is presumably a manufacturing fault. Neither 50cycles or BH bikes want to take any responsibility for this; effectively refusing to honour the warranty. If both companies expended the same amount of energy supporting me as they did trying to get out of taking responsibility, then the issue could have been resolved easily. This is the actual response I received from 50cycles when I pushed it that they should honour the warranty:
“give me a break if you would like a new bike i can help you out but there is nothing i can do for a bike i know nothing about.”
I spent £2500 on this bike, and 50cycles response is that I buy a new bike from them, when they won’t lift a finger to honour the warranty on my existing bike. I have a receipt for the bike which I sent to them so the fact they are questioning that they sold me the bike is pathetic. Worst customer service I’ve ever received, if you can actually call this customer service. I now need to spend up to £1000 to replace the battery at my own expanse, and BH bike parts are impossible to find in the UK. Both 50cycles and BH bikes have gone completely silent when I’ve even asked them where I can source a battery at my own expense. 50cycles are an absolute joke of a company. Do not go anywhere near them or any company affiliated with them. Worst mistake I ever made was buying a bike from this company.

"I purchased an electric bike from 50…"

I purchased an electric bike from 50 cycles 18 months ago and must say it has changed my life as i was suffering from Angina and the gentle exercise as cured by Diabetes and Angina whilst losing 3 stone.

Thank you so much 50cycles

"50cycles left me out of pocket by well over £3000.00"

I ordered a BH e-bike ‘unseen’ from 50cycles via their website and phone communications. On delivery it was not what I had hoped for. Probably a good bike but not a mountain bike. I was promised a refund after much haggling and accordingly returned the bike, next working day. They never paid the promised refund. I won a County Court judgement against them which they ignored. When the Bailiffs attended the premises they were told that the business had closed and they found no inventory of value. Including court and bailiff costs I lost well over £3000. In the course of my research I found many disturbing articles on the internet about 50cycles and the owner/director, including some on Trustpilot and was also at the receiving end of a very angry phone call from the owner/director followed by an aggressive e-mail. Thus I, personally, could never do any future business with the owner/director or any future company that he owns until he has paid the money he and 50cycles owes me and, obviously, would not recommend that others did.

"Ordered ebike but this was not…"

Ordered ebike but this was not delivered by 50Electric Bikes CLB. They had promised delivery in Jan 2021, did not keep that promise, made several new promises for delivery but not kept any. I requested refund, in line with their terms and conditions, in early April. Scott Snaith, Director, had promised to refund but has not done that and has not bothered to reply to emails after my request for refund. I have now issued a refund claim through the County Court but 50 Electric Bikes has not responded to the Court. As an update, 50 Electric Bikes has now refunded me. I do hope that they have learned a lesson and that all this was not quite necessary.

"Electric Scooter"

I recently purchased an Electric scooter for my son to travel to school. Really pleased with my purchase. The scooter is very solid, it reaches the top speed of 20kph. It comes with front and rear lights and a stand. The battery seems really good and only need charging every few days. Excellent customer service from Mark, who answers any questions you have very promptly.

"E-Bike"

Very happy with my purchase from 50cycles the service and the recommendation from Mark were brilliant, the bike he recommended was all what he said it was and more,I really am happy with the Atom X he recommended, after service was excellent would definitely recommend 50cycles.

"Very Good Communication"

Gave me a good deal on my older e-Bike against a new one. Communication was excellent - I had a reply to any email queries usually within the hour. I would definitely say they look after their customers.

"BH ATOM CITY WAVE"

Top service prompt delivery- early even and good part exchange deal. Would deal again aswith them and strong recommendation to anyone in the market for an f bike.
CK

"BH Core - a great bike"

I recently bought a BH Core e-bike from 50 cycles. This is my third e-bike from them, and by far the best.
The frame is rigid, very sporty and very responsive, so this is not a commuting bike. For someone like me, in my late 70s, and a serious racer many decades ago, it is perfect. There are four levels of pedal assist but I find that the 11-cassette allows me to stay on the lowest and use the gears. I live in North Devon where we have some serious hills.
It is excellent value for money, and I thoroughly recommend it, although I think, for the price, BH could have fitted a handlebar mounted indicator of the usual things - speed, time, distance, average, battery level etc. All there is is a central push-button thing to change the power level and which indicates battery level. On the other hand, for about £20, I bought my own indicator so I get to know what I want!

"Perfect Experience"

Our two new E-bikes are perfect, we love everything about them. The care and guidance we received in choosing them from 50 cycles was second to none.
We have complete confidence in this company and would recommend them to anyone.