"Rob the top Engineer to the rescue"

The original door fitted came from the factory as a "Friday Door"-you know like the old BMC Friday cars? It was in an atrocious state with marks and scratches all over the surface. The escutcheons were installed out of line. The door would not fully engage and close once the rhino bolts were activated. The cill leaked on the first presence of rain. The installers-NOT IG made an absolute botch of the install. Rob the IG Engineer arrived as scheduled following texts the night before. Really nice guy and a skilled engineer. He stripped the old door slab down and swapped all the kit onto the new slab. I was asked to inspect the new slab before installation and it is in pristine condition. As Rob proceeded with the installation it became obvious that whoever had assembled the original door set in the factory was either under the influence of something or was the apprentice. Awful workmanship. Rob sorted all the defects and now we have a Rolls Royce installation. Beautiful looking door and we also negotiated an insurance backed FENSA warranty with the installers-so no worries either. If you have an IG door-get Rob to fit it. Absolute gentleman and very, very skilled-trust me-I have been a Building Surveyor for over 50 years.

"New front door "

Paid far lower price than a few other competitors had quoted.
Door arrived on time and was installed last week by one of IG’s fitters.
Fitter was polite and courteous but most of all, left us with a first class product.
Can’t fault my experience from initial enquiry to installation of my new door.
Will now be ordering my other door!

"Quality service "

I have left it over a month to write this review, just to see how the door performs. We had a recently launched platinum door fitted in March. IG’s new version of a steel faced residential door!
For those in the market for a premium quality door will have realised these types of doors cost a small fortune.
I was pleasantly surprised by the cost, compared to other suppliers of the same type of product.
I purchased an Anthracite Grey slatted door and could not be happier!
Doesn’t seem like IG have scrimped on quality of the door, and ironmongery also has the feel of a quality product.
Already had numerous comments from neighbours and they couldn't believe the price I paid!

"Abusive and discriminating "

So where do I start.

So we had the police damage the wrong door so I contacted the company who supplied the original door. I asked for a price so I could make sure I could get the funds. Was told around £300. I thought no problem I will borrow £100 from my holiday fund and go without food for a few weeks just eat rations explained about my learning difficulties and need reassurance so I can make sure I’m staying calm. Next day get an invoice for £750 and when I called to challenge it they said they never gave that price and unlucky for them my calls are recorded and I challenged it. Was told I will be put on hold but they forgot and I could hear in the background then being abusive and disrespectful to me.

I raised a complaint and this still has not been investigated. They even over charged a friend that was helping us out causing her to go into financial difficulties too with taking double VAT.

I’ve gone with a different company now as I feel this company cares about money and not values. Even managers snatch phones of there staff to hurle abuse down the phone to customers.

Anyone want the recordings there published on tic toc now so you can hear for yourself how appalling this company is to those with neurodiverse even tho there meant to be disability confident. Have flagged this up with the organisation who awards this.

Definitely a company to avoid especially if making complaints as managers don’t care.

"Well done Nadia Miles"

Spoke to Nadia Miles. Extremely impressed by her knowledge and lovely manners. Top notch employee. Rare these days.

"IG Doors are one of the leading…"

IG Doors are one of the leading external door manufacturers, providing doors to the top tier developers in the UK. The team at IG are attentive, helpful and provide an excellent service. We have a strong pipeline of work, forecasted together

"Steve did a great job with fitting our replacement."

Steve notified us of the approximate time the night before and gave a revised and more accurate time on the day of fitting out replacement front door.
He arrived promptly and did a great job with fitting the new door and was done within a very short time.
Excellent service from IG doors.

"A 2 year warranty and won't even come…"

A 2 year warranty and won't even come out to check that the door has problems. My building site was notified of this 3years ago when it was still in warranty but failed to get back in touch with me. The door won't open without forcing it and it even stuck at one point this year and wouldn't open at all, which is a fire hazard. I've been told to wait for persimmons who are coming out in 2 weeks but they won't be able to do anything, if persimmons doesn't pass it on. They've stated they had recently increased their warranty to five years but that doesn't help me or anyone else that's unfortunately in the same boat. They've sent me instead a diagram of how to adjust the door which I don't understand due to not having a DIY bone in my body. I am not the first unsatisfied customer and most likely won't be the last. Find a door company that has better warranty and who has your best interests at heart.

"Elan Homes Ltd"

I’ve been buying doors from IG for the past 16 years, and I can honestly say they're the best I've ever used.

Their product range is fantastic, offering high-quality doors that are durable and stylish. The staff have always been professional, friendly, and very helpful, providing excellent customer service every time I’ve interacted with them - particularly Gareth M, Gareth D, Rhys and Scott - they always answer the phone or reply quickly to any queries or help I might need, all a credit to IG Doors.

Regardless of project size, IG Doors Ltd is my go-to supplier. Highly recommend them to anyone looking for a reliable service and high quality doors.

"Michelle Garcia went above and beyond…"

Michelle Garcia went above and beyond to help me out .
very professional and easy to talk too .

i would highly recommend ig doors