"IMPRESSED WITH OUR EXPERIENCE - YOU WILL BE TOO"

So happy we found these folks on-line. From our first call it was evident the sales representative knows the product lines, he was very well tune in so it made our decision very easy. The product value and savings was well worth the call. Very happy with our sofa and loveseat and the over all experience. The service team and scheduling folks were on top of their game, very organized and pleasant to work with. Delivery was easy, on time and professional. If you're hesitant to purchase on-line just like we were, just do your homework and call these folks, they will hook you up save you money and make the entire process easy and pleasant. Nice job Sofa and Sectionals team!

"I purchased a sofas on 1/13/23 for…"

Id give it less than 1% rating
I purchased a sofas on 1/13/23 for 2846.00.
That price included a 5 year warranty
On October 7, 2024 all the accessories of the sofa broke down.
According to you, Sofas & Sectional, the reason why we haven't been able to get it fixed is because the company that made this sofa, shut down around the time we bought it.
Now 2 years later we have ended up with a $3,000.00 sofa that it's functions do not work and nobody is responsible to replace
I either want an equal replacement or our money back for this sofa
Nobody seems to be responsible for this.
S Martin Bueno
Sofa serial # sku 71743-7xpwrs

"After you order no customer support or care"

Ordered multiple couches in the beginning of October 2024 that they said could take 3 months to make and I was fine with. Contacted them in November to check on status to make sure everything was on track. Never heard back. Contacted again December and never heard back. Then in January I called left a message did not hear back. So I called again and got a different representative who got me in touch with my salesman. This led to me finding out that my order was canceled back in November because that line of couches had been discontinued and an email is sent to my salesman and he never let me know. Very bad customer support and they don't care at all.

"Easy from order, delivery to installation"

The initial buying experience was easy. Spoke to a rep who was friendly and knowledgeable. Answered all my questions. Delivery was ahead of schedule.
We did have a slight problem. Called customer service and they sent someone out within a week of the conversation. All around great service from order, delivery, installation and problem solving.

"Best furniture buying experience ever!"

Went and looked at a sectional with my wife and found sofasandsectionals.com when we got home. Their pricing was so much better than the local store. They went above and beyond by sending out swatches for us to decide on a color. The ordering process was easy and they followed up with me during the entire transaction. When our recliners showed up with damage, they stepped up and made it right without any questions.

I will recommend them to anyone looking to buy furniture.

"Persistent and courteous"

Our sofa was delivered last summer with one of the three seat cushions being less firm than the other two, which prompted us to ask for a fix since the sofa was brand new. The rep for Sofas and Sectionals was courteous and helpful from the get go, and even though is took almost 6 months to get it right, S&S kept us informed and worked with us to make sure we were happy with the end result. I would definitely recommend Sofas and Sectionals if you are looking to purchase furniture.

"They are horrible in communication"

They are horrible in communication. 2nd check in on timing, post a promise date from initial call in, and Customer Servicer rep basically says "we sent an email" - they didn't, blamed on my Spam, where there is nothing. They use freight company that then goes to local delivery and claim their furniture requires special handling and blah blah blah. The lady likes to baffle you with long detailed unnecessary caveats, explanations, instead of getting to the point. Hog the time with excuses instead of giving answers. First time I called they said local delivery company Ryder Last mile will contact, they did, I contacted Ryder on first promise date, they said it hasn't shipped. This lady then tells a different story lecturing about shipping time and excuses. And at every turn the lady's excuse is that nothing is certain, it's all an estimate and special shipment takes 10-12 weeks and they are well within their window. Buy local, these guys are retailers selling online but FlexSteel sells through local furniture companies, nothing special about Sofas & Sectionals. At least in CO mountain towns, I recommend iFurnish - very responsive, transparent, and no bullshit.

"Excellent service,communication,pricing,delivery"

Excellent customer service, communication, pricing, and delivery
We shopped local furniture stores for the pieces we wanted. Local prices were outrageous. We found Sofas&Sectionals on line and learned same product, same fabric, and about $300 per piece less. First time buying furniture on line but Corey the associate was great! Very smooth purchase and the chairs are exactly what we wanted. My advice,shop your locals or chains, find the piece and options, take a pic of the item number and brand. Then shop Sofas&Sectionals. Great experience for us and we will buy again.

"I ordered a Mr beast recliner"

I ordered a Mr beast recliner, these brands are for larger, taller users. I confirmed with the guy on the phone that are indeed the actual Mr beast brand for the users 6'3"+, guys says yes. I recieved the chair, it looks nice, but it is NOT a large chair, this is an average size chair you would grab at Big lots, this is not an authentic Mr. Beast. So I essentially paid $1100+ and waited weeks for a generic chair I could have just picked up at Walmart for a few hundred bucks.

"Happy first time customer"

I was hesitant to order from a company I wasn’t familiar with but Sofas and Sectionals exceeded my expectations! I received my order in less than 5 days. My furniture piece was in perfect condition and is exactly as advertised and perfect for my space.