"Technician was very friendly and…"

Technician was very friendly and professional I was pleased with his work I hope company thanks him for his work

"Highly Recommend"

Kenya was punctual, polite, knowledgable, friendly, and went above and beyond to troubleshoot a confusing situation. He was able to offer solutions that the call center could not, thanks to his experience.

"Excellent Service"

Technician was very knowledgeable and professional.

"Representative was helpful and quick to…"

Representative was helpful and quick to follow up

"It took several tries to get Ackerman to the point of installation"

It took several tries to get Ackerman up to speed with their update. The first two live encounters told me there would be no costs for the upgrade. Ackerman missed an appointment to install the no-cost upgrade. After calling, I was informed I would be paying for the upgrade. The sales rep made his presentation and revealed a small cost upgrade which I authorized. The upgrade went from there to be as they said and was performed by a very professional technician in short order. Its all behind me know.

"Great service!"

Great service!

"Finally had 3 Ackerman people who…"

Finally had 3 Ackerman people who listened to my problem and fixed it in 2 days. Upgrading was a problem for several months but these 3 folks were super. The tech who came really knew what he was doing, was personable, did everything exceedingly well. This was a great answer to my situation.

"GREAT COMPANY"

Seemless purchase and install! Love this company!

"Former Customer of 5 years"

Former Customer for past 5 years (acct 100145728) This company is the worst. Poor customer service, refuses to cancel service when notifies, never answers the customer service phone calls, continues to invoice after alarm service doesn't function, a total nightmare. I previously had ADT, at least they were professional. Now have another company, easy to work with.

"I've been using Ackerman for years and…"

I've been using Ackerman for years and with the acquisition was worried the company culture would change. It has not. Excellent customer service on an escalated matter and a tech... who was the same guy who visited 10 years ago! Would recommend Ackerman above all other competitors.