"Extremely professional"

Mr. Robert Kirkland, our installer/service person was Great! He was professional, courteous, funny and transparent.

He was on time and explained everything to us thoroughly. He tested our equipment to make sure everything worked and we understood alarm system.

We appreciate the professionalism of your staff that we have interacted with. We look forward to many years as customers with Ackermann.

"The employees were very polite and…"

The employees were very polite and knowledgeable about the system. They answered all our questions and demonstrated the system to our satisfaction. Very pleased with Ackerman.

"Customer service alarm"

I had Ackerman in my first home, then invested in a new system in our newest house. I had great customer service in the beginning, but recently this has changed. We had to purchase our newest system outright, not ideal from their old plans but okay I can live with it and that was fine. We received a faulty smoke detector and I replaced the battery numerous times before calling to make sure that there was a real issue and just wasn't the batteries. I had to wait over 3 weeks for an appointment for someone to come out and service this problem and the day of the appointment happened to be the same day as my fathers funeral. Called to reschedule and had to wait another 3 weeks or so. The tech came out and replaced the smoke detector and said it was faulty. The kicker here is it was not replaced because it was faulty. I had to pay for a bad smoke detector from Ackerman and then pay again for the replacement that works. How does this make sense? So if you sell someone a faulty system that does not work or any part of it they have to pay double? Customer service has gone way down since ADT bought them out.

"2 Years and They Can't Say What They are Charging For"

After having to close our office two years ago, we attempted to reach Ackerman about closing our account. After repeated attempts, it became evident that the process was needlessly difficult. When we did reach someone, our call was dropped, or we had someone tell us they only handled sales and couldn't help us.

For two years, they continued billing us up to the point of our credit card being updated meaning it wouldn't work any longer. After that they started reaching out to us about the payment. When we asked about cancelling, we were told we needed to get a form, print it out, and physically mail it to them. This is a needless hurdle and has nothing to do with someone being able to close an account.

Note that the office was CLOSED for two years meaning they have provided NO monitoring, NO service, and NO support for two YEARS. During that time, not one single call to ask about the service, whythe equipment was offline, or any other actions that show they actually monitor anything.

It's only now that they can't get more money that we hear from them regularly.

"Knowledgeable tech"

Knowledgeable tech. Patient in answering questions.

"As usual great service."

As usual great service.

"Bill came out next day"

Bill came out next day. He was honest. Price was great. Got everything done for my business. Very pleased.

"Great service."

Great service.

"I am 60 days in and Ackerman still has…"

I am 60 days in and Ackerman still has not cancelled my account and they continue to bill me! Worst customer service I have ever received! I have been trying to get in touch with customer service and I just sit on hold for hours..... I think that they intentionally don't process your cancellation to continue charging you. They make you mail in a form! It is 2022 people, get with the program! Run...Run... Run... From Ackerman.

"Sales rep Ronnie Wells was…"

Sales rep Ronnie Wells was knowledgeable he explained the upgrading process and offered the best deal.