"Not what they claim to be"

Agreeing with others that money is taken up front and no product received which was ordered Dec. 29, 2020 and still not received Feb. 20, 2021. I did receive an email reply to my Jan. 21, 2021 email explaining "unusual delay" of shipment due to holidays, etc. and promising me a $10 coupon. Well no product and no coupon almost a month later! The portrayal of the company as owned by a young American woman is complete hypocrisy since the dog backpack I ordered is shipped from China!

"If I could give 0 stars I would"

If I could give 0 stars I would. I purchased a dog jacket and boots for my dog at least 2 months ago and I have yet to receive any items I bought. I emailed customer service and got an automatic response that they were reviewing my ticket. That was over a week ago and haven’t heard anything. This company is a scam.

"I saw their ad on Facebook and really…"

I saw their ad on Facebook and really liked the jacket they were selling. I ordered it on December 16, 2020 and have still not received it. I wrote to them and they said to be patient, that shipping from overseas took time. I also did not realize this was from China. I would never have ordered from them if I had known that. I have written back multiple times and still not received my order, so I am most likely out nearly $40. DO NOT order from these people, just a scam. Really pisses me off.

"Do Not Buy the Backpack"

I was really happy with the backpack I received. However, after less than 2 months my backpack is falling apart. I've tried several times to get them to replace my bag, but nothing. Also, I received one in Medium for my 7lb Maltese, but it's falling apart. DO NOT BUY THIS PRODUCT!!!!

"PETFY is Horrible!"

I ordered this product on December 26, 2020. Never received it company never responded to my inquiries. DO NOT DEAL with this company!!

"Would rate with zero stars"

Would rate with zero stars. Ordered two coats for my corgis based on the size charts based on breeds. Did receive the coats 4 weeks after ordering. Very nice coats but they were very small and did not fit my dogs at all. I emailed them, tried to call them and left messages on their site. My goal was to return the coats and receive help from them to order the correct size for my dogs. Received only one email that they ignored my request. Recommended that I donate the coats to dogs it will fit and they would refund the $75 that I paid. Well, no refund. Have filled out another message on their website but have not heard anything again. DO NOT order from this company. It is obvious I will not receive the refund.

"Scam"

Scam! Take your money elsewhere. This is a scam company. It appears to be owned by a young woman. But it’s just a scam company based in China. It’s been almost 8 weeks since we placed the order. Nothing has arrived. The customer service phone line is a fake, and the “chat” messaging is also just a computerized loop. You are just throwing your money away here.

"DO NOT BUY FROM PETYFY"

Ordered two coats and leashes 12/29. They charged my card but NO COATS or leashes have arrived. Their customer service is shut down. They do not answer emails. DO NOT BUY FROM THIS COMPANY

"Never Again!!"

Order a winter jacket for my dog using their sizing guidance (xxl) and added 1 size up to make sure it was large enough. It took over 5 weeks to arrive and then the xxxl jacket was WAY too small. I contacted them about returning for exchange and was told no exchanges (not their written policy). They offered to send me another correct size BUT ONLY IF I PAID an additional 50% of the cost of the jacket plus shipping. Do not buy from this company!!!!!!

"This company is a sham!"

Well I wish I'd seen all these reviews before I ordered from this sham of a company. I ordered a dog coat over a month ago and of course it's never arrived. I've tried to contact customer service but no one will respond. If I had known it was coming from China I wouldn't have even ordered but that in itself says alot. Crap!!