"Don't waste your time or money"

I think when you pay for a service, you should get a good faith effort at success.
Sure he was late. Sure the charge for clearing a clog would be exorbitant. Over a barrel, though, right?
The tech was friendly enough, but after trying to snake my kitchen sink for 5 minutes or so, he said he couldn't clear it from the sink. Down we went into the crawl space and found the joint where the clog probably was. To our good fortune, the pvc pipe had been spliced about a foot from that joint. So it should have been easy enough to unscrew that little splice and run the snake from there. I suggested as much and he said, "I will not do that." First it was because if it worked, water would come pouring into the crawlspace, then because it risked damaging a pipe (although I had already released Mr. Rooter from liability for things like that).
So rather than the $300 it was supposed to cost to clear the drain, he only charged me $100 for his 30 minutes of not fixing it, or continuing to try. But no worries of course, because they can send someone out to replace who knows how many pipes. (You saw that one coming, didn't your?) So they got my $100 and they would want "well over a thousand" to replace some pipes.
I think any service implies a good faith effort at success, and this service fell short. It is really that simple. They should be ashamed. Their premium prices should reflect a premium effort.
Be warned, if your sink is clogged, it is probably because Mr. Rooter thinks you need thousands of dollars of new pipes.
PS- After he left, I went down with my dollar store hand snake and cleared it by going through the splice area like we had discussed.
PPS- I notice that their website includes numerous positive reviews, all of them 5 stars in fact. The most recent was 2020. Just saying.

"We called on Tuesday about our water…"

We called on Tuesday about our water shutting off sporadically, had a technician out Wednesday to diagnose the problem. The technician did not have the proper parts to repair it and said he would come back in the morning to work on it. He arrived at 9:30 on Thursday and spent 3.5 hours replacing the piping and electrical box near our water tank which he had diagnosed as the problem. The technician left around 1 PM after I had paid $1200 for the repair. At 3 PM I was using the hose to fill up water for my horses and our water shut off again (having the same issue we hired the company to fix). I immediately called the company and explained what I had and requested someone come out to fix it as we are now going on 3 days without consistent water. The representative said he could not have someone out until morning. I explained my situation and that it was 95+ degrees out and I had animals who needed water and he said he could not get anyone out until 8-12 PM the following day (3 days after my initial call). He was not compassionate about what I was dealing with or the fact that we still did not have water because their techno failed to diagnose the problem and repair our water tank properly. We now have $1200 less and still do not have our problem fixed. Overall, a horrible experience working with this company.

"Poor work"

I believe that after what I was told on the 2nd visit it is their fault from the first visit the drain is broken. I was told that what he did was or shouldn’t have been completed the ways he did it. In 12 years I have lived here I have never had water coming out of the ground into the yard from the work they have completed. The employee with all of the tattoos stated he would not have used the water pressure cutter or metal cutter in this type of drain. My neighbor was watching the work get completed and has never seen water come out of the ground this way.

"Customer Beware!"

I called Mr. Rooter to see how to fix my plumbing problem caused by tree roots. The young man check with his camera and called for a 2nd opinion from a senior team member. The 2nd person also used his camera to check. The 1st person never advised me there would be a charge for the estimate. After both men checked I received an invoice for 527.00 plus tax with the written estimate. Nothing else was done to address my sewer problem. The 2nd person then proceeded to provide me an estimate of 11000. to remove the tree roots and fix my problem. The 1st representative then put thru my bank acct with my card 2x the amount he shared and on top a charge for "environmental truck of 25.00+ was added to my bill. To add injury to insult, the 1st representative DOUBLED my bill and it went in at 624.64x2. Now I hit the roof. I called 5 other plumbers to ask what they charged to give an estimate and was advised "there is NO charge". I disputed the $1200+ charge with my bank and the company sent me another invoice for the 624.44. I was charged over *$600 for them coming to my home and using a camera yet doing NOTHING to fix my problem. Realizing other companies OFFER to provide estimates at NO COST, EVEN USING THEIR CAMERA". BEWARE Consumer. Sign NOTHING. Check EVERYTHING. Better yet, do yourself a favour and call someone else. I called to discussed with Mr. Rooter manager my disappointment at being charged for something every other business I called gave for FREE. They are now hounding me for the 527.78 (camera usage) and 25.00 (environment fee) outstanding bill. I placed a stop payment through my bank for the double billing of $1259.38.

"Disposal Unit Replacement"

I had Mr Rooter stop by to replace a disposal unit that was backed up and causing the dishwasher to leak and not drain. Plumber was James Cornish and was very professional.

"Get other estimates first"

Pro; Initially came out quick to clear clogged underground drain tiles. When performing work outside was done in a day. Interior was brought up to code
Cons; WAY overpriced. We were put on the spot because of the timing. We were told that our drain tiles were collapsing (lie), and the work needed to be done ASAP. We signed on. We took off work and they didn't show up until the next day. We weren't provided a copy of the initial contract but the finance company already started financing us. When the work was being completed they wanted to charge us a lot extra for work we were told would be included and work that was outlined in the contract. The final invoices were less than the original bill but when I called on it they came up with new figures to keep the original price. When the work was completed they didn't do everything they said they would yet didn't discount any price.
****FOLLOW UP***
Mr. Rooter told us to wait a year for the dirt to settle then re plant lawn. It's been over a year and we see that they never installed a cleanout as they were supposed to. Also, we found out that they never tied the original drain tile into the system, now our basement leaks because the water has nowhere to go. After a little research We found that they NEVER pulled a permit. Mr. Rooter is a scam!!!!!!

"incompetent money sucking company, steer clear"

841.00 dollars later, my kitchen drains are still clogged, and water is still sitting in the bottom of my dishwasher when i use it and they won't return my emails or calls. The tech said after hydro jetting the drain that if it didn't work, they wouldn't charge me for it, well, it didn't work I know this because 10 minutes after they left, I turned on the water in my sink and it was still not draining and instead of the water sitting there for 5 minutes( the time it took to drain before their visit) before it went all the way down the drain, it sat there for 30 minutes after they were here, and THEY CHARGED ME FOR IT, and the tech's solution was, "We can set up an appointment in the spring to rehang your pipe under your mobile home cause maybe that's why it's still not draining." Oh yeah, and that service will be approx. 2500.00 dollars!!! Steer clear of this money sucking company, they only want the money for no results.

"I called and made a complaint about one…"

I called and made a complaint about one of the employees .And the owner was suppose to return my call I have been calling every other day and I have not heard anything back from them. it's been a month now .One of the employees came to my house to unclog my bathroom sink and he told me this stuff called BIO Choice Es would unclog my sink within 3 to 4 days. I told the young man that I called to have
my bathroom sink snaked out and he said he didn't have time and he guaranteed that this BIO Choice would work, he also change me for a elbow pipe fitting with a new one and he charge me a $100.00 for it and the part is only cost $5.00 and a $100.00 for 3 bottles of this BIO stuff after the worker left 2 day later I called customer service to let them know my bathroom had flooded over night because he didn't tighten the elbow fitting . Now the company will not return any of my calls. I wouldn't recommend this company to anyone

"Northern Virginia Mr. Rooter does quality work"

I live in Virginia, just outside of Washington DC. I have called Mr. Rooter Plumbing for a few big jobs I needed fixed. Both involved my main basement drain. About five years ago my basement drain was clogged and water was backing up into my basement. Then about a year ago I had a big problem with drain flies. I tried many solutions but nothing worked until I had Mr. Rooter do a major flush of that same basement drain.
On both jobs they were prompt, knowledgably and successful at solving both problems. They were polite and cleaned up the mess afterward.
I would have given them five stars had there price been somewhat cheaper. There prices are not the lowest around, but both times they solved my serious drain issues. I guess you get what you pay for.
My drain seems to have a clogging problem every 4 years. I will call Mr. Rooter next time to fix it again.

"They never showed for a emergency…"

This review is for mr rooter of Santa Cruz California, and I can NOT find any thing good to say about them.

They never showed for a emergency appointment, we relied on them and mr rooter let us down. When we called the lady was rude and told us to go elsewhere for service. We used another plumber who was at our kitchen faucet in an hour and fixed the leak at less then the mr rooter quote, mr rooter $350.00 the new plumber $99.00.