"Flexable plumber when dealing with an old house"

Andy Jacoby came to my 1930 house to deal with a suspicious noise I thought might be a leak, and not only did he find it but he also pointed out several other issues with the home that might have resulted in the pipe freezing in the first place, and did manage to fix the pipe in what was originally a diagnostic call.

"These guys are a big rip off"

I hired them to fix a clogged toilet. $360 later it's still was not resolved. They came back out and installed a trap for $790 which they did not install correctly and did not solve the problem. They came back ran the camera second time and said they would have to go underneath the home and replace all the pipes for $10,000 and would refund me the other two trips that were worthless. I had another contractor come out and do the complete work for $1,220. They refused to refund any of the previous payments

"My basement flooded"

My basement flooded. The technician Todd was on time and extremely professional. I've hired other companies in the past, but Mr. Rooter is the only one I trust going forward.

"MR ROOTER CROOKS DISHONEST BEWARE !!!"

Jan 28 2025 BEWARE !! Mr Rooter charged $814.00 to install $99.00 kitchen faucet. Their crooks , they don't give invoice upfront so you don't know detailed prices. They don't have hourly labor prices they have flat rate price so you have no idea what the charge will be. I had to stop payment on the check to get them to negotiate a new contract, refunded $700.00. I should have taken them to small claims court, it still cost me $1800.00 for plastic trap work. BEWARE BEWARE BEWARE !!! office in Independence Ohio.

"Excessive Price Gouging for Kitchen Faucet Replacement"

I had to get my 83 year old mother kitchen faucet replaced yesterday and had my sister call Mr. Rooter Plumbing of St. Charles, MO. They charged $649.25 to install a faucet for less than 2 hours work!!. This repair had to be done and I feel they price gouged and overcharged us ($371 to install customer supplied faucet and $278.25 to install new dual shutoff value that I'm sure only cost no more than $25 for part alone at a Home Depot! Doubtful I will ever use their service again epecially after warranty expired. Invoice #148636498 This is a $200-$300 repair/replacement at best, NOT $649!!! Think twice because you decide to use them. This is ridiculous. The repairman was only duing his job, so nothing against him but this is a ripoff, especially for elderly folks who have no other alternatives.

"Very expensive"

Very expensive. $325 is their minimum fee even if the job only takes an hour. Their work quality is good, but $325 an hour?

"This past summer my toilet kept running…"

This past summer my toilet kept running because the fill valve needed to be replaced given the flapper was old and no longer sitting flat. I had also wanted them to disconnect my showerhead and put another one on, and replace the hose running from the toilet to the water valve.

In the end, the cost of the fill valve and the small hose, and the time to replace them my bill came to $1,300! They said it would be extra for them to unscrew the shower head and put another one on.

I was going to replace the fill valve and unscrew the shower head myself but because of my severe back issues, I was unable to bend over the tank nor reach up to unscrew the shower head. The replacement valve that they put in, which looked similar to a plastic red and black fill valve we'd buy at Canadian Tire, was allegedly "the best fill valve on the market", and as such cost me multiple hundreds of dollars.

The bill did not show any breakdown of product prices nor did it show hourly labour rates.

Further, I presented my status card which entitled me to a tax rebate of the provincial portion of the HST, under section 87 of the Indian Act (Canada). After 2 trips to the van to call his boss they denied the use of this card.

All-in-all I am an older disabled single woman who was ripe to be taken advantage of by Mr. Rooter. I'm not sure how the young man who provided this service was able to look me in the face and present the bill.

"Contacted Mr Rooter"

Contacted Mr. Rooter for a simple water line leak repair, price quoted $560. Called another plumbing service and job was completed for $150.

"Great job!"

Great job done by Bill and crew. Complete water and sewer. Appreciate the effort and expertise. Front office ladies were great and knowledgeable to deal with as well. Highly recommend them for your plumbing needs.

"Excellent Service "

Excellent service from James K and Greg. They were very knowledgeable and knew right away what the issue was and fixed it. They are both very experienced. I would recommend them both. And Marie L the representative that handles the appointments is excellent in communicating to the customers regarding the appointments.