"They did not live up to their quote "

They did not live up to their quote and contract. The contract was to replace all quest piping in my house. After they left, I noticed the piping to my bath tube upstairs was not replaced. I called and the guy came out. He said it was not replaced because they would need to replace the faucet. Their quote ($12,800) included replacement of my shower heads and I said it should have included the tube if that was the case. He refused to honor the contract which I paid in full. As the plumber (Rich) left my house he called his boss and called me a douch because I demanded they honor their contract. Don’t ever use this company, they can’t be trusted to honor their contract. Their rating should really be zero.

"Mr Rooter??"

Mr Rooter??
What a name - here in Australia you’d be branded a stud man lol

"GREEDY GREEDY GREEDY AND THEY WILL TAKE ADVANTAGE OF YOU! "

People need to stand up for their rights and don't accept when people are trying to take advantage of you!

This is all about Mr. Rooter… DO NOT USE THEM FOR ANYTHING!

First of all, let me say that I am not opposed to paying a fair price for services and I do believe that everyone works to get paid.

Secondly, let me say that I do know that pricing has gone up in a huge way in the last few years. It's not like I'm delusional and I'm thinking we should get 1950s pricing on things, but that would be nice, lol.

One of the biggest reasons that I am doing this is because I DETEST GREED.
- By all means, provide a service, and by all means, have rates for your services… but stop treating HUMAN BEINGS like cash cows. Most people are struggling and scraping by as it is. MR. ROOTER HAS MADE ME COMPLETELY ASHAMED OF THEM WITH THEIR ACTIONS AND THAT'S WHAT THIS IS ALL ABOUT.

Case in point - my kitchen sink. Let me start by saying that in 2019 when I swapped out the original sink when I got a deeper sink that I now have I had to get a new garbage disposal to be installed, and a faucet was installed. All the plumbing had to be changed because of the depth of the new sink and the location of the drains. I thought that the quote of $600.00 was a lot of money to have to pay, but it so happened that Mister Rooter was the only company I could get here to do a job in a reasonable amount of time. Fortunately my employer helped me out with that since this is technically their home that I'm living in.

The replacement sink was a granite composite sink and I will never own another one as long as I live. I already need a new sink and I did take good care of the granite composite sink. It's in good working order but it's terribly ugly. We have the hardest water here and the sink is a dark color - even though I maintained it and put oil on it it's still something you need to do all the time or it's going to look funky. Well, funky it is! So I got a different sink...

So now I need the new (16 ga. Stainless) sink installed and I had to get some quotes.

I called Mr. Rooter. THEY QUOTED OVER $1300 TO DO THE SINK SWAP OUT, even though the current sink and the new sink line up perfectly with what is already there for plumbing. All it needs is to be disconnected and swapped out. So they quoted me over twice as much money versus the bigger job that they did in 2019 that required a lot more work and a lot more time.

I don't know what happened between 2019 and now in this company, but someone greedy is in charge and someone changed everything in the way of their pricing. I will never give them my business again and I recommend that no one else does either. I almost had a heart attack when I saw that amount of money as a quote for about a 2 hour job (if that long), and on top of that I had to pay them $45.00 to come and tell me what they would charge. I've paid them their $45 and I bid them Godspeed and I will never, ever, EVER call them again.
They are greedy money-rapists, greedily taking advantage common hard working people.

Luckily, I got 2 other reasonable quotes. One was about $400.00 and the other one for about $200.00 to do the job – (I have to use licensed contractors). I will opt for the $200.00 one and I will post a review once that job gets done.

I hope this helps at least someone not make the mistake of going with Mr. Rooter for any services, or bothering to pay for them to evensomuch as quote a job.

Get a few quotes. I know people want money to come and even look at a job now, but I understand that to a point. It's their time and energy their doing to go look at a job that they may not even get paid for at all because nobody uses them. I understand, and I don't mind paying a small fee. But I will say that another company (Goettls High Desert Mechanical) wanted $95 to come and look and I told them no. It doesn't take 10 minutes and I am not going to pay 95 bucks for that.

"The guy was on time to the…"

The guy was on time to the minute...Extremely helpful and knowledgeable...diagnosed the issue within 20 minutes and saved me a bundle..

"Skip this one! $11K quoted for $850 fix"

Clogged main exit pipe trouble confirmed Fri Feb 3, '23 during a deep cold snap when full basement sink and wet floor were spotted. Mr rooter alone even answered the phone, sent someone right away.

Main pipe cap was very stuck, had to be cut off.

Mr rooter said he snaked out 69', cable broke on retraction, camera confirmed tree(belt) roots. He said jetter use would cost $1850 first hour, $350 after (use is NOT recommended with my pipe route to exterior), it might help. If it breaks it's on me. He was curt and condescending when he was responsive, a dismissive, rude XXX, the opposite of a professional plumber.

He quoted me $11k for street excavation, the permanent fix. (Yes, I still have the paper quote.) I cut a check for $700+, he left. And left the sizable broken snake cable tossed in my side yard. Gosh, thanks.

(Springfield (Mass.) Water & Sewer, an incredibly efficient team, ended up charging me $850 for the street excavation/fix. Again, vs $11k.)

I called Monday a.m., mr rooter's office said he'd be here 3-6:pm with a temporary pipe cap. I called at 430, knowing it wasn't going to happen. Was told it wasn't going to happen.

New plan for Tuesday, he'll call me with a heads up that he's coming. Showed up at about 515 without calling, with new cap, installed it.

I told him Springfield W&S had come by first thing Monday morning, placed the temporary cap you see.

"What did they find," mr rooter asked. I said "please take the cable you left in the yard when you leave" before shutting the upstairs door, without answering.

He pulled off, I locked basement exterior door. He pulled back up minutes later, sat for a bit under ten minutes without turning off the work van, pulled off.

This company shot for outrageous payment at a time (extreme cold snap) when homeowners are very vulnerable. On a personal note, I also believe the plumber was just fine with taking advantage of a very stressed older woman. (You bet I'm pulling the gender card, it applies.)

Horrible company, do not call. Why did I wait so long to submit this? It's my first bad review, I hate this, but it seems I'm still very ticked off.

"Great work done in Norwich."

Mr. Rooter of South-Central Connecticut did a wonderful job of finding the collapsed drainpipe behind our building in Norwich, presenting several options to fix the situation, working with the local utility in Norwich, and effectively completing every aspect of the job. It was a hard project involving multiple houses. But everything was done top-notch. The crew was pleasant and thorough. The business owner spent a great deal of time at the property until everything was completed satisfactorily. We appreciate the great work and customer service!

"Awful experience"

I had an awful experience with this company. The two guys they sent were very unprofessional, rude, and aggressive. Women, beware!

They weren't done with their work by 5 pm, so I told them they'd have to come back the next day to finish. Warren, one of the workers, responded, "no, we are not leaving." I debated calling the cops to get them to leave, but instead, I called their field supervisor, who told them they needed to leave. Even then, they stayed for another 20 minutes, making me and my coworker late for our after-work appointments.

They yelled at us that "payment would be nice!!!" before they even completed the work. They were here from 8:30 am to 5 pm but spent most of the time talking and wasting time. Avoid this company at all costs!

"I want to give zero star to Mr. Rooter in Rockville"

I want to give zero star to Mr. Rooter in Rockville Maryland, I just get ripped off by Mr. Rooter in Rockville I paid $335.00 for the job that was not done.
They should have unclogged the sink that is linked to the laundry machines and they could not fix it.

"Very hard workers. Knowledgeable. …"

Unknown source of drain flies in our condo. Both Johnny and Michael were excellent techs. They scoped our drains but could not find the source in the pipes. They snaked under the tub and sink in master bath. Found trap under sink full of sandlike substance. Replaced trap. They discovered we had a leaking hot water heater and they replaced that. All work was competently done. We as homeowners need to follow up with enzymes down all drains. Drain flies are a very difficult problem to solve. Will contact them in the future.

"I would prefer to give ZERO stars"

I would prefer to give ZERO stars! They left our yard and street a complete mess! We had to clean that ourselves. Now it’s a year later and yard is horrible and has a huge rut and mound in it. It can’t be mowed or anything. It turns to mud in the rain. It’s not even level with our house. Do NOT use them!!! I have many photos to show the damage.