"TOTAL RIPOFF"

Charged my 89 year old aunt 366:00 to change the flush valve on her toilet. No up front pricing like they say in their advertising.when I called the manager he said that was their price and there is nothing they can do. What a ripoff, they take advantage of older people. Do not use them

"Do not use."

Very impressive and nice rep came to house to do estimate. When estimate came everything grossly marked up so job price to install water heater with minor accessories amounted to $1480 above the price of the water heater. They contract with Lowe’s and are taking advantage of people.

"Responsive and professional"

We had an obstructed drain line in the kitchen which turned out to be external to the house. We were unable to use the sink, escalating the need for timely service. We called around and a plumber from Mr. Rooter was immediately available. He showed up and quickly identified the obstruction with a camera. He explained our options and had the problem solved with a one year warranty to his work. I would use Mr. Rooter again in a similar emergency.
The only issue stopping me from giving this provider 5 stars was the price. They seemed a bit high, but paying a little more in this circumstance was a trivial consideration.

"They asked for a review so here it is."

They asked for a review so here it is.. I called for a stopped up drain line after we used our own 3 inch snake which help some but felt something was still in there. The two technicians showed up on a Sunday and were nice(which is why they get a 2 star) They said it was flushing fine and found no issues after adding a lot of tissue to the toilet. We asked them to run a snake with a larger clearing capacity that could possible go through the line to the street, because it was not fine. They ran a snake only 3 ft longer than what we had. They then ran a camera to show it was flushing fine but said the toilet was old and needed to be replaced, it has a low flushing pressure which was causing the stoppage, told us if we didn't want to replace it to just practice extra flushing habits. The next day it stopped up again but cleared after we plunged it. I do not use that bathroom so when I was informed by the person that does that it was still doing it. I called back, and got the run a round from a supervisor. The receptionist was great and did her best to handle the call. While speaking with that supervisor who then decided to put a so called expert from their team on the phone. After gong in circles with him they agreed to come back out. They never showed back up or called. I am having to call another plumber out to clear the line. They advertise no extra cost for coming out anytime. Not true, they work that after hour cost in to the price. It caused me $200. I truly feel I was overcharged. If the line was not clogged based on their diagnosis then why was I charged to unstopped the line and not just a quote for a new toilet?

"Removed my toilet to reinstall one of…"

Removed my toilet to reinstall one of the screws that got loose and decided to have a plumber do it because it's a new house for us. Price quote was $435 just to put the toilet back in place. I paid the $49.95 visit fee and then went to a local hardware store to buy the bolts and wax for $21. That is way too much for a maximum 30-minute job.

"Mr Rooter"

Mr. Rooter is 5 Star in Excellence & Service! Santiago & Darrell were prompt, professional, personable and fixed the drain issue with ease & know-how. I appreciate their high level of service & knowledge. Thank you Santiago & Darrell! Additionally thank you to Dawn, who took my call & set up the appointment. I highly recommend Mr. Rooter of Solano, CCC, Tri-Valley!

"Price Gouging"

Terrible service. Unorganized and charges exorbitant costs without any clear explanation of cost basis. A one hour job with minimal expertise required they will gouge you during emergency stressful situations for more than $1000 per hour for a simple job. Zero explanation of why the cost is so high and whether justified. Avoid at all costs unless you want to be ripped off. They refuse to negotiate because they know they have the leverage when your pipes are broken.

"Watch your billfold"

Mr rooter has done some work for me a couple of times they’ve done what I’ve asked did not have any idea what i should have been charged until i had a real plumber come out i found out i was charged about three times more than what it should have been but i agreed to the price not knowing my advice to anyone needing a plumber to find one locally not one who has to advertise on tv or all over the internet or any nationwide company and to get a couple of quotes

"Nightmare!"

Technician tried to sell us a maintenance plan...seemed more interest in that than the actual job...He then says it will be 2200! What?!!! Then he rips up our lawn looking for the septic tank lid...we told him three times he was in the wrong area...we ended up with a 5 foot by 2 foot trough & he still didn't find it! We politely told him to leave our property & he said "Give me a couple more hours I'll find the lid"...Seriously? We would like restitution for the damage to our lawn. The last company that did it made a square lifted it up did the septic & replaced the lawn square no problem...Our experience was a nightmare!

"ABSOLUTELY HORRIBLE"

ABSOLUTELY HORRIBLE! The immense lack of professionalism, communication and care is unbelievable from a company. We had major plumbing issues that required a lot. I thought the initial call was perfectly fine only to go south. My water heater had to be moved in order to complete the job, they refuse to move it back unless I pay for a new water heater, which I do not need. Failed to protect my own personal property, there was mud all over my personal items. Mud all over my floor, tracked through my house and refused to clean or take any care. I cannot understand how they continue to have customers as the owner was extremely rude and unwilling to handle a customer complaint, only defend the poor work.