"Needed a section of my drain lateral to…"

Needed a section of my drain lateral to the street replaced. While the mini excavator was digging out my yard, they came in contact with my water main that had just been replaced. They dragged it down through my basement floor probably 2 feet. Complete debacle and had another employee come and rework my water main. There was a small leak as a result and the job forman assured me someone would be back to fix it, but since the job was “completed” I’ve gotten nothing. Not even a follow up call to see if things were ok. The escalator also removed two sections of sidewalk to complete the job, then just placed the sections back. You don’t do things like that. Also broke a third section and the foreman says they’ll be back in the spring to fix it. Just so disgusted and disappointed with this crew. I was lied to once and guess I’ll have to wait for spring to see if I was lied to twice. I would not recommend this company. So shady and I don’t deal well with liars.

"Mr.Rooter saved my Thanksgiving"

Mr.Rooter saved my Thanksgiving. They were called to repair a water line that a dishwasher delivery person broke when removing old dishwasher. Mr. Rooter sent a
A repair tech out immediately. Josiah the master plumber that performed the repai was very professional and performed a quality above and beyond repair for me. I would highly recommend Mr.Rooter and would use them again for any service I might require in the future. Ve4y happy customer!!!!

"Bad Experience"

This was my first time ever using Mr. Rooter. I scheduled a service call for a leak at my water meter in-put valve. Three service men showed up the morning of 11-1-2024. we discussed the repairs; an invoice was created (estimate of $869.96). SO, I ask when can you complete the work? They answer today but would need to leave to get the parts from the local Water Works company and return later that day. However, before leaving they said they could smell gas. So, they sprayed the gas meter down with soapy water. But could not find any signs of a leak and soon left. I put in an emergency call to the local Gas Company for a possible gas leak. They sent a tech out immediately who determine there was no leak. I received a call from Mr Rooter later that day informing me the tech had a family emergency. And would it be ok if someone returned tomorrow. The tech showed up the next day. Was at my house for 45 minutes turning off the water outside. Then left for 45 minutes to go to Home Depot to get the parts he needed. Spent 30 minutes changing a 3/4" Ball/Gate valve. That once he was done dose not function properly and appears to be broken. It's not leaking but you can't turn off the water before the meter. Leaving me with basically the same problem. He created a new invoice this one for $665.74. Here is where I have a problem. The tech charged me for work / parts he did not replace. He changed (1) 3/4" Ball/Gate valve that doesn't function properly. And charged me for (2) @ $153.66 each ($307.32). This was the $25.00 part from Home Depot that took him 45 minutes to go get. Also charged me $358.42 for a ( 3/4 cooper water line-exposed up to 2") whatever that is? He used the existing fittings because he couldn't break the connector on the meter. Yet charged me for parts he didn't replace. This is poor customer service and not a good look for Mr Rooter. I called their office requesting a supervisor visit my home to review the work. And that I receive a full refund. FIRST IMPRESSIONS MATTER MR ROOTER!!! Still waiting to hear from you!

"I thought I had posted a review and…"

I thought I had posted a review and hopefully this one will stick. Had plumber come out to my home to look at taps for my upstairs jet tub. Worker said that there does not appear to be any parts available to fix it so a new one needed to be ordered. The plumber suggested that I purchase another from online - Amazon - cost around $400. Material finally came in and called Mr. Rooter come in to install. Same employee came in and while installing broke the material. (tap) Response from seller when seeing the photo of product indicated that they felt is was the fault of the installer and not their product. Mr. Rooter told me that it was the poor product and not the installer. The employee was the one who helped me with the choice of product while Mr. Rooter(owner) told me that I should have bought the product from them and not online even though his own employee was the one who suggested the product that was purchased. Refused to offer any assistance in this. At this point sent information to government consumer protection. Waiting for response from them.

"What a nightmare and inconvenience!!!"

What a nightmare and inconvenience! Firstly, I have a old home, my pipes are not easy to get at. When James and Anthony attended my home I was told that an access would need to be cut out of my spare bedroom wall to get at the pipes. In addition, I had to have my walls tested for Asbestos which I paid for. The testing came back negative. The technician proceeds to grab one of my butcher knives out of my kitchen to cut out a sample of my wall in my spare bedroom, my first red flag regarding this company. THEN, I confirm my appointment vis text confirmation requirement received from this company, figured all was good even tho I was skeptical, and confirmed the appointment. I am working from home, I was in a meeting, once I was done my meeting I checked my phone for messages to hear four messages from this company. As I wasn't able to answer my phone they cancelled my appointment. I would NOT recommend this company! THEN I requested a copy of the asbestos testing and they would NOT release it to me even tho I paid for it!!!! THEN I get a call from Chris who basically blamed me for the entire mishap! If you want your walls cut into with a butcher knife, call ROOTER!

"Excellent service and very helpful…"

Excellent service and very helpful customer service!
My old water heater needed to be replaced, and I received a free consultation (the technician came to the house, measured everything, and gave the estimate) before the installation. The service was done fast in a very efficient manner. The price and the warranty (12 years!) were very affordable. Thank you, Mr. Rooter!

"This plumber has a 1.9 rating for a…"

This plumber has a 1.9 rating for a reason. They sent Dillion out who took a video of our plumbing and indicated we had a 10 foot belly in our pipes. At the time, Dillon told us he would send us the video or we could call and request it. However, we never were sent the video and when I requested today I was told they did not have it and would not do a repeat video. We paid $300 for that video and it should be our property. The quote was outrageous and this seems to be the way of making you go with their company as you have to pay another plumber than to do the camera on top of whatever their cost is. DO NOT USE THIS COMPANY>

"Doing a right job"

Austin came on time, targeted the leaking pipe promptly, fixed it in details to real satisfaction.
He is so nice !

"Service was required on the weekend"

Service was required on the weekend, a Saturday, and was very impressed with how quickly Mr. Rooter's answering service took my call and then how quickly the Technician called me back.
I left a message with 6 other plumbing services on the same day and not one called me back that day or following week!
Impressed with how efficient, knowledgeable and courteous the Technician, Andrew, was that came to the house.
I will definitely call Mr. Rooter for future plumbing issues.

"FRANZ ON COMMERCE DRIVE GREAT!"

FRANZ ON COMMERCE DRIVE FIXED ALL OUR NEEDS FAST AND EFFICIENT.... HE'S NEVER LET US DOWN WHEN NEEDED...... RECOMMEND HIGHLY. WANDA & EVERYONE AT FLOODBUSTERS BASEMENTS