"INCOMPETENT, WON'T HONOR THEIR WARRANTY"

On Oct 22 I had a very expensive service performed by Mr. Rooter of Longview, WA, they gave me a astronomical quote knowing they were the only place in 3 counties. I could not find anyone else, that is the usual problem in this area for getting anything done. They took about 4 hours to perform the job, messed it up and after much stress and back and forth I got a partial amount off my initial huge bill. They had lied to me about what it would take to do the job, and nearly fried my pump. They said it would require a journeyman plumber and led me to think it be all day, it was a 4 hr job, 2 laborers. No cleanup.
11 days later my grinder pump in the tank quit and my overflow alarm went off. I turned off the breaker when I heard it, I do not know how long it was jammed up before I got it off. The pump was less than 1 year old.
I contacted Mr. Rooter out of Longview, WA to come out and diagnose the problem the next day. The tech they sent made a cursory inspection and said the pump was shot and left. I called the good company that installed it, they were in the area and came out. They actually pulled the pump out of the tank, really inspected it, got the rocks it had sucked up from the bad company's repair out of it and the pump working again. And cleaned the rocks and concrete debris out of the tank that Mr Rooter had left from the previous job. Who knows how much of its life was shortened from it being jammed up and not able to spin. The bill to have the good company clean up and fix the bad company's mistake is $520.00. And a bunch of undue stress and anxiety from the bad experiences with Mr. Rooter out of Longview. Who blatantly refused to meet that guarantee, and nearly failed to meet that guarantee when they first came out also.
They are incompetent, hugely overcharge and refuse to honor their guarantee.
PS, A few days later something else they did BROKE and I am blackmailed into cancelling my chargeback so they would fix the new damage they caused!!!!!!!

"Disappointing experience with Mr. Rooter"

I have used this company in the past and was satisfied, which is why my most recent experience was so disappointing. I needed the flange and seal replaced on a toilet. The first indication of trouble was how difficult it was to make an appointment - I had to chase them. Once we set a day, I was told the technician would be on site between 10 and 12. At 12:24 the truck rolls up and the technician then spends 17 minutes talking on the phone in front of my house. He did not come up to the house until I texted him. When he came in there was no apology for being late. He fixed the toilet, though I know I overpaid (which is on me), but did not properly clean up after his work. I have three properties and I will never use this service again.

"Mark was great"

Mark was great. He came early and did the job quickly and showed me that it was cleaned and left with no issues and no backup. He was very courteous and very informative. Thank You for the great job and I won’t hesitate to call you again when the problem reoccurs due to my tree.

"Brian from the DFW Farmington branch…"

Brian from the DFW Farmington branch Mr. Rooter responded to my urgent call for service on a clogged French drain. His work was excellent, he was on time and did everything exactly as he said he would.

"I hired this company to unclog the…"

I hired this company to unclog the drain, called them around 6pm told me it would be within a hour. He didn’t show up until 10:30pm and told me toilet couldn’t put back at 12:15 Am ( midnight) because they were not installed properly, although toilet is in used for many years without any issue. And then they charge me $530+tax more to install a toilet ( does not include new toilet) we have to get. This company is a scam, does not align with commercial message! Totally a highway robbery. It costs me over ONE thousand dollar to clear sewer Clog!! Terrible company, don’t use them!

"Bryan Ellerbroek was our plumber in…"

Bryan Ellerbroek was our plumber in Sioux Falls. He was very professional and competent. He opened up our kitchen drain which was plugged and noticed that our older home still had galvanized pipe and recommended that we convert it to PVC for much better drainage, We agreed and he came back soon to accomplish this difficult task in a speedy manner. Bryan also went above-and-beyond and fixed our washing machine hose to drain directly into the sewer instead of going through a side tub first. Yaaaay, Bryan.

"Mr Rooter is great!"

Mr. Rooter Plumbing in Camp Verde was fantastic. Called them and got an appointment within the hour. Taylor and Dustin were fantastic service professionals. They answered all my questions and provided simple and sound advice for my water softener and other plumbing needs. Would recommend them to anyone.

"I would give it zero stars"

I would give it zero stars, but at least they showed up. I looked at some of the reviews and it seems
there's a commonality..they are scammers and
unfortunately, they probably know the law and can get by with it. I needed them asap due to a water heater leak. They answered the phone on a weekend.. I couldn't get ahold of anyone else. I asked if they were COMPETITIVE with other area plumbers..they said YES.They charged $600 above the going rate ( I found out later by calling 4 other plumbers). They won't give an estimate..say installer will do it upon arrival or will charge for the visit if you decide not to go with it. Seems like another scam tactic they use. When I called an office they have in Oregon about this..they said too bad..I agreed to their bill, which had to be paid at time of service. I thought it was high..but didn't realize they were 1/2 again as much as the estimates I got later. I trusted them!
Its too bad they do this, as they take advantage
of people. In my case, I'm a senior citizen,
ex Navy, on a limited income. I'm sure they would overcharge anyone, anytime, since in this case they flat-out told me "there was nothing that I could do about it!"

"Scammers"

The service tech that came out was a scammer looking to overcharge for service. I had water hammering in my house and he said to change the fill values on 2 toilets for $325 if that doesn't do it to add water hammer values on the washing machine. Then he said if that doesn't fit it you need a new regulator which would be $2100 to rep

I fixed the regulator at Home Depot for $88 which a another plumber told me which one to get and that would solve the issue.

Would not recommend this company they overcharge and change everything to fix the problem and increase the bill.

Update:
I spoke two different reps Saturday and Sunday both said they would forward to a supervisor. Obviously the company didn't forward, nor care to resolve the issue is a second rep ask what the issue was.

"Plumber Philip was great ,helpful and…"

Plumber Philip was great ,helpful and courteous to our needs. Snaking out unknown backup plumbing. He found source was outside home and part of HOA.
He even went and spoke with HOA with my husband. Although not able to record what his video snake saw. Plumber Philip said we have a free visit is it acts up again, also said if HOA gives a problem to please call them back in. Their invoice stated their assessment and included HOA responsible for exterior of issue.

When we called Mr.Roto Rooter back to advise on needs of video and/or picture per HOA , we were told I would get a call back and never did.
It took me and my husband to both call them again, the Manager Phil said they charge another $613 for redo with different equipment to give video since original one couldnt, this new would do recording. We were surprised at request especially since it wasn't advised it would be extra for recording needs "new equipment".
Plumber said his equipment couldn't record. We didn't know that it would be another charge for another with equipment needs with recording. Why not have that equipment on first place instead wasting time and money.
It would have been nice to advise us if such or when we called apologize it wasnt disclosed and come as a courtesy for video picture needs.
Manager Phil said $613 is it and nothing else. Then mentioned he was off that day plumber came and he only has the equipment or could quote cost. I advised him that was unfair and work was not disclosed properly after paying $445 and now they want another $613 for same thing to be done with now a recorder. No thank you. It seems like they want to take advantage and not disclose to their plumbers of equipment pricing on jobs ahead of time .Instead wait til more is needed.