"You don't want this plumbing company, period!!"

I hired this company to re-connect the main water line to the sprinkler system. The first plumbers they sent, didn't think they could do it, but they charged me $700. They sent a second team out. They claimed to have connected the main water line to the sprinkler system. They didn't test it!! I tested it after I paid them $700. It wasn't connected. I had to call a third time. They sent out the same two plumbers. They worked four hours to correct the pathetic mess they created in the first place. They did finally get the connection made. They charged me another $1,900. Add those amounts up. If you're dumb enough to hire these folks, good luck!!!

"Excellent!"

Ian the technician from Mr Rooter was great! The entire experience from setting up the appointment to the actual work being done even on a Saturday was excellent. I would highly recommend them.

"Much too expensive"

Charging $325 to clean a drain that was unclogged in the interim is outrageous. This happened to me on April 29, 2023 in Montgomery, TX. Also, the scheduled appointment has been rescheduled several times. I will certainly never hire Mr. Rooter to do a job again. I would rather wait days for a decent plumber.

"Outrageously expensive in my opinion"

Technician was polite. Service was outrageously expensive. Toilet replacement not the quality of one taken out and too low for a senior citizen. $1400. To take a small amount of hair from drain, purchase and install new toilet, and camera the sewer line as far as he could reach but not completely because he couldn’t find the way in to the rest of the line.

"Never again"

1. Didn't show up at scheduled time. Didn't notify us until after the due time. Got rescheduled to next day.
2. Showed up, gave quote, I asked them to do the work (rooter the sewer line and video it for home sale). Had to pull the toilet to get access. Didn't have flash drive for recording so disappeared for an hour to get flash drive. Video machine wouldn't work. Spent hours trying to charge batteries and no go. Scheduled next day to return with good camera.
3. Returned next day with good camera, took video and gave us copy. Replaced toilet. Didn't caulk it.
4. Sent someone else the next day to caulk the toilet. Did the crappiest job I've ever seen. Will have to do it myself to fix it.

"Be Warned !!"

AVOID at all costs !!!

Be very careful when dealing with this company.

All of their employees work on some type or form of sales commission. If they tell you that they are NOT on a commission scale….they are lying to you. Period!

I have never heard of a plumber being on a commission scale, but Mr. Rooter is one of them.

If you get 3 different employees in your home from this company for a repair or install…..you will get 3 totally different quotes and none of them are even close to the other quotes. (this includes parts & labor)

One of their employees quoted me over $400 to stick a camera down our sewer line that is less than 50 feet long. A recording is even more money.

You are charged…..based soley on how desperate & upset you are with your plumbing problems and they will have a huge smile from one ear to the other !! 😃

I learned a very valuable lesson….NOT to do any future business with this company.

"Scarborough"

Scarborough, Ontario, Canada. Mr. Rooter Plumbing was fantastic. Called them and got an appointment within minutes. We had a basement shower with water with dirt back up and our basement toilet was not working. I tried to clear but no luck; so I called Mr, Rooter Plumbing. Omid arrived as per the appointment time and he was the Supervisor, he checked for blockages with a snake and a radar devise to read through the floor which had a Monitor to see under ground, it found a broken cast iron pipe under our bathroom, Omid walked through the steps and costing for services, Omid mentioned the estimate for the first phase and he mentioned because of the age of the home built in 1963 there could be more damaged and costs for pipe replacement; Omid mentioned to contact our insurance for this because it might be covered- which part of this was, we had to jack hammer holes in our basement then they tunnel to street at the end our insurance covered $10,000 plus extra monies for Tear down replacing the flooring and cabinets which had to be removed. . Omid was fantastic a service professional. He answered all my questions and provided simple and sound advice. The work took less than a week to do all plumbing repairs the other work non plumbing to be done at a later date. My advise with older homes make sure your insurance policy covers plumbing underground, Sewer back up etc.

"The biggest mistake I made was not…"

The biggest mistake I made was not checking out the reviews posted here on Trustpilot before contacting Mr Rooter here in St Louis. I had 2 things needing attention. The 1st issue was a toilet shutoff valve was leaking. He replaced the rigid connector with a flexible supply line between the shutoff valve & the toilet. On the invoice he assigned it task # F4830-Minor toilet rebuild $157.50.
The 2nd thing he did was replace the shower cartridge in our master shower. Task # assigned was CTR_SWR for $478.59. He said the Hansgrohe merchandise was very expensive & he assured me several times that because it was so expensive, he would not charge me any labor on this. I looked at the Hansgrohe shower cartridges on Amazon after he left and the price of them ranged from $30 to $130.
There was a $59 non-refundable upfront charge that would be applied toward the job if I made the decision to proceed while he was here. I decided to have him do the work, not only because of losing the $59 but because I couldn't think of a plan of how to get an estimate from another company before having another plumbing company come out, & then having to shell out more non-refundable upfront charges to them. The other thing I noticed was on the invoice I was emailed after he was gone. It said the $478.59 included 1 hour of labor.
To top it all off, he said to me as he was leaving, "Oh, by the way, your shower head connection is leaking. You might want to pick up a new shower hose at Home Depot. I ordered it on Amazon "hansgrohe Techniflex Handheld Shower Replacement Shower Hose 63-inch Easy Install Modern Shower Hose in Brushed Nickel, 28276823" for $38.14".
The next time I need a plumber, I know who I won't be calling. I also know that I will be checking the reviews here on Trustpilot when I need another plumber, before I call him.

"STAY AWAY!!!"

STAY AWAY!!!! SCAM ARTISTS!!

"Called rotorooter on Monday tech came…"

Called rotorooter on Monday tech came out quoted for a clogged sink then proceeded to break my cap and stated they couldn’t fix it that I’d have to have a camera run from outside possible have my yard dig up $60 to $80 thousand I said no not paying that said they would charge me 400 for a camera would take that off repair price and would be back Tuesday I called at 6 pm they says they would be out that night called again wed stated they Would have a supervisor get a hold of me to find out what happened and get somebody out from my league would have a supervisor get a hold of me to find out what happened and get somebody out for my leak it’s now Thursday at 8:30 and I have not heard from them. Thankfully I called another plumber today. They came out and found the source of the leak and it was not what they were talking about and it’s fixed for way less. Their customer service is awful, as well as any type of service I would not recommend them for nothing.