"Misleading Price"

Been a loyal customer paying my bill in full each year for over 15 years. $9.99/month as advertised on their website. This year they say, no it’s going to be $12.95 for me. Why? That’s the lowest rate they say. However, everywhere on their website is plastered $9.99/month. Seems very dishonest to me, especially to a long time customer.

"Excellent service"

well a lovely young man named Satinder came to 5642 3rd line of Erin to the Swann residence on March 19th and did a fabulous job on fixing what we needed. We highly recommend him!!!!! Ann and John Swann

"Thank you Gideon - total upgrade of 35 year old hard wired system."

Thanks to Gideon, I have now completely upgraded my 35 year old DSC2500 alarm system with a new Honeywell system with cellular signal monitoring. This all came about as we finally abandoned our Bell Canada fax land line that was also used for alarm monitoring and Fibe 10 internet. Gideon is a real find! He worked on DSC units, such as mine, early in his career so had no trouble completely rewiring my system to accept the new Hoenywell system. He also resolved long term problems I have had with my motion detectors and expanded that part of my system with two wireless detectors. All work was done in a most professional manner and considering everyting he did and the parts he replaced (including 3 hard-wired smoke detectors) the final cost was most reasonable. My only regret is that Gideon will probably have retired by the time I need his assistance again which hopefully won't be before the 10 year replacement of ourr 3 smoke detectors.

"Service and repair calls sucks"

Service and repair calls sucks. Always month long wait.

"Installer was respectful"

Installer was respectful. The installer was patient and informative.

"Highly Recommend "

Team was responsive on the phone to help provide a good overall plan for my home security. The onsite technician arrived within the specified time window and took a tour of the home with me to confirm the equipment plan and make recommendations after seeing the layout. He was fast and efficient while installing everything and made sure I was comfortable with operating the system.

"take to long to activate"

take to long to activate

"Thing was easy since contacted customer…"

Thing was easy since contacted customer service until activation, only little issues for the appointments but it's fine

"Highly recommended."

Highly recommended.
Professional from start to finish. Very experienced tech installer.

"I thought the installer was…"

I thought the installer was knowledgeable and provided efficient service. The app is much better than I anticipated. I think the pricing was unclear and additional charges (seem) to have been added bringing the price to double the advertised price. Overall, I am happy.