"Fantastic people - THANK YOU !!!"

Really quite shocked at some of the negative reviews below - maybe from competitors ???? I order my greenhouse at the Harrogate Flower show - great service was advised 20th June for delivery etc and it arrived bang on time - an absolute pleasure dealing with people like Greenhousesrus.

Great service and information at the Harrogate show and what can I say about Sam who installed
the greenhouse, he worked so hard to get it completed and in horrible weather, I just wanted
to say a very big thank you to him for such a lovely job, and what a nice guy.

Very proud of my lovely new greenhouse – I will be spending a lot of time in there.

"Excellent greenhouse service, highly recommended"

I have nothing but praise for this small family business. All my dealings were prompt, courteous and extremely helpful and professional. I was surprised by the negative reviews and can only presume that the ‘personal touch’, expected from a small family business is not to everyone’s liking; it was so nice talking to real people not condescending sales persons pretending to care. I had their son, Sam, come to install the greenhouse I bought and he did an outstanding job. Attention to detail and knowledge was superb and unquestionable. Nothing was too much for this young man to get done. Highly recommend.

"Avoid - Ordered staging for greenhouse"

Ordered staging for greenhouse. Promised by certain date, never arrived. Happened twice. Emailed them twice, never replied. Called twice to be fobbed off both time, busy, having few days off, will be next week now. never arrived. Very rude. Will never use again. Avoid at all costs!!!!!!!!!!

"Greenhouse Staging"

The greenhouse staging that I wanted was out of stock online, so I rang them last Wednesday to see if I could just move the slats and trays around to how I wanted, this wasn't possible but the man on the phone said they did have stock of this item, he wasn't sure why it wasn't showing online, and that he could make it up and send next day.

This was indeed the case, ordered at 4pm on Wednesday, delivered Friday morning. Fab customer service, thank you!

"Very satisfied customer"

Whilst I am surprised there are many poor reviews for this company, I have nothing but praise for them. They were helpful and knowledgeable about the different greenhouse makes they deal with and as I had already done my research and knew what I wanted, were able to offer me an excellent price for both the greenhouse and fitting. Yes communication was a little slow but I found the owner and his son to be genuine, hardworking and good at what they do. I would be happy to recommend this company.

"The service I wanted"

Complete opposite of earlier poor reviews.
They were most informative and helpful when I was researching and then ordering. Greenhouse arrived on the agreed date and assembled in a very professional manner. Payment not taken until delivery. Excellent service all round.

"Greenhouse 8 x 12 - Really pleased"

Spoke to Andy @ GreenhousesRus on the phone before ordering (as had been having issues trying to get someone to build a base and install a greenhouse). He was extremely knowledgeable, answered all my questions, matched a discount price and I ordered the greenhouse on 20th Sept.

I opted to use Andy's recommended base installer (Russ) and he was brilliant. He installed the base a couple of weeks before the greenhouse was delivered (10th November).

I opted to use Andy's recommended greenhouse installer (Sam Pope) and he was also brilliant.

Greenhouse was paid for the day before it was due to be despatched and installed (no prepayment was required).
Greenhouse installer (and greenhouse) arrived on 24th November.

Everyone I dealt with Andy, Russ and Sam were extremely knowledgeable, friendly, prompt and efficient.

This company do not email or contact you after ordering, until your greenhouse is actually ready to be delivered. This was not an issue for us.

"A very frustrating experience and poor quality"

I bought a long set of greenhouse staging. Delivery time was reasonable, a couple of weeks, though I was surprised when it just arrived with no notice. It’s a big item. I spent hours assembling it and at the end it wobbled like a jelly. I phoned and was told I obviously hadn’t tightened it enough. I tightened it until the bolts sheared. Still wobbly. They agreed to send a courier to collect it and give me a refund. Arranging the courier took weeks. I was told a refund was made 26th April. Today it’s May 14th and no refund. Bank are now investigating. I wish I’d seen this page before.

"If Fawlty Towers sold greenhouse products......"

16 days to dispatch the in-stock wrong item with no communication prior to this. Unprofessional and very rude customer service, with failed promises and hit-and-miss communication throughout. Finally received the correct product over a month after placing the initial order. I wish I had just spent another few pounds and gone elsewhere. If Fawlty Towers sold greenhouse products......

"Disgusting company"

Disgusting company, terrible products, order incomplete, extremely poor communication. Do not use, unless you have the time and inclination to battle with this company for the right product or refund.
I can only imagine the owners are not concerned about their poor customer service, and certainly not bothered about customer satisfaction.