"If I could give 0 star I would"

If I could give 0 star I would, 1 star is too much for this company. Ordered a greenhouse in August last year and promise after promises and still no greenhouse and another delivery date promises. I had no correspondence from them and they never answer the phone or answer emails. Please believe all the negative reviews on here.

"Customer Service Non-Existent"

I ordered 2 sets of staging for my greenhouse.
Delivery was late and had some components missing.
I eventually had a promise that the items would be despatched urgently but nothing arrived and no confirmation was forthcoming.
After 3 phone calls, unanswered, and 3 email messages, also unanswered, I still have no idea if or when the contract will be completed.
This company provides very poor customer service.
Do yourself a favour and go somewhere else.

"Absolute shambles of a company"

Absolute shambles of a company. Ordered my greenhouse July 2020, 8 week delivery they said. By October I'd given up hope so emailed and cancelled with no response, thankfully I'd parted with no funds. Then low and behold fast forward to 11 months later I've just received a text to say we are in your area in the next 10 days do you still want your greenhouse.....NO THANKS.

"Waste of my time."

I have been looking to improve my greenhouse (which I inhrited when I bought the property) for some time, with capping bars for glass. Father's day comming up. The capping bars are for sell on Greenhousus web site. I placed my order and payed for them. I recevied a thank you for your order, and it now being processed. I printed the order off to show the family. I received a message from a iphone.
Sorry be we can not supply the bar capping. On its own we only supply with greenhouse. So unfortunatey we will have to cancel your order.
On the Greenhouserus web site page (capping bars) it says nothing about only supplied with greenhouse.

"AVOID AT ALL COSTS"

Ordered a greenhouse in February, contacted the company several times by email with no reply, this rang alarm bells. I tried calling, managed to get through on a number of occasions. Andy had lots of good patter and excuses, promising to contact the manufacturer etc, after waiting 15 weeks I ordered with someone else, I'm really annoyed. I emailed them to tell them to cancel and got a reply straight away - amazing. AVOID THIS COMPANY AT ALL COSTS

"Satisfied in end"

I wrote a really negative review but have since deleted it. I have finally received my greenhouse although it was a month late. I was panicking because of the bad reviews which I hadn’t seen. The greenhouse is all there and looks great. The organisation of this company is rather poor mainly as they cannot communicate. It’s such a shame as if they could only employ a receptionist and be honest and realistic to time scales they could have a good business.

"Avoid at all costs"

I was hoping to give this company the benefit of the doubt and leave a positive review. Ordered my staging 19th April, received it 20th May. It’s a long time but it is made to order so when it arrived (having read these reviews) I breathed a sigh of relief! Unfortunately when I came to assemble the staging some of the aluminium frame hadn’t been drilled (so I did this myself) and two supports were missing altogether. As expected the company has not responded, so will have to try and make the missing supports myself. Definitely avoid this company.

"Giving a 1 star is being generous!"

Giving a 1 star is being generous!!

DO NOT USE THIS COMPANY!!
POOR CUSTOMER SERVICE!
I ordered a greenhouse in Feb 2021 and was told by Amanda over the phone that delivery would be 6-8 weeks, which I was happy to wait for.
She told me they had the greenhouse in stock and they could maybe deliver sooner.

8 weeks later I hadn’t heard anything so I called and spoke to Andy who said they don’t have it in stock and to phone back In 3 weeks?!
3 weeks later I phoned back to be told that all the drivers were fully booked and to ring back in 2 weeks- I was assured delivery would happen then.
Well I phoned back on 10th May and was told drivers are all busy and to ring again in a weeks time. FORGET IT!
I sent a complaint e-mail and surprise surprise no response!!
Total waste of my time.
I really wished I had ordered from another more reliable company!

"This company is like Fawlty Towers"

This company is like Fawlty Towers. Placed an order, never arrived. Phoned lots of times, no answer or means to leave message. Emailed a couple of times, one reply asking for order number, no further reply. I eventually managed to speak to Andy, he didn't seem to know how to use their computer system, gave him all the dimensions of the product ordered and his response was that he will make it straight away and have it delivered by the following Tuesday at the latest. Still no shelving and no contact from them. DO NOT ORDER FROM THIS COMPANY, they seem to be a shambles!!

"Wish I had checked reviews first"

Wish I had checked reviews first. !,
Ordered two sets of greenhouse staging costing approx 250 .00.for a birthday present.
Website indicated they were in stock, clearly a lie, over two weeks later got an email to say not available ( I presume they could not buy them in cheap enough from somewhere else and had no stock ) so my order was cancelled, so now left with no birthday gift.
Really these folk should not be running a business.