"Completely unreliable - endless excuses, poor customer service."

Ordered staging early in the year expecting it to come within a reasonable period of time. Weeks went by with no updates, emails ignored and phone unanswered. Managed to get a mobile number to speak to someone. Every week there was a different excuse. They tried to say glass takes weeks to come from China (when the product is made of metal and wood this is irrelevant). After multiple complaints I was told my order would be prioritised and delivered that week. It never came and there were no updates or reasons why given. I was told they had to stop taking orders on this item as they could not fufill them but when I went on their site I could still order the product (so many times they said things that were not true). I rang again and again and was then told well now it is going to take a few weeks more for your order. When I asked why I was told it was a national problem with supplies and everyone else was the same. On visiting a good garden forum online I saw recommendations for Greenhouses Direct. Placed an order with them - 3 weeks to deliver (so clearly not "the same problem everyone is having"). Greenhousesrus may have poor suppliers that mean they can't fulfil orders but others do not. On top of which, GD gave excellent customer service and were polite, informative and friendly. As far as greenhousesrus are concerned I could have forgiven the delay of months for the product had they been truthful and supportive with their customer service but this was also another area in which they are completely ineffective.

"Great service and Communication"

Ordered the Greenhouse 22nd Feb, delivered and erected by 24th March.
Assembled by Sam from GreenhousesRus who was professional and friendly. Very pleased with product and service

"Waste of time"

Ordered greenhouse in October had not arrived by February so contacted them and was told they would ring back. Nothing heard. Email sent 23 March, no response. Telephoned again on 26 March and was told would be another 25 weeks. Cancelled the order. Do not bother with this company.

"Absolute waste of space"

Absolute waste of space. Ordered some staging 5 or 6 weeks ago. Odd that the payment went out quickly. No answer to emails and their phone system doesn't allow you to leave a message... it is never answered. occasionally you may get someone to answer on the mobile number. But that only results in empty promises. In reply to the user who is going to cancel their order... best of luck as you can't get hold of them to cancel or get your money back... I am going to try small claikms court.

"Excellent product and service"

They were very helpful at the advice/order stage and the product was very competitively priced. We ordered it expecting delays due to the current industry problems because of Covid but it actually turned up earlier than predicted which was a bonus. We paid for the installation service which was done efficiently and well by Sam. Very happy

"Excellent customer service and product"

Excellent customer service and product. . I rang several companies in late January and most were not going to be able to deliver until the summer and were very expensive. Greenhousesrus talked me through their products and recommended a greenhouse that was not only considerably cheaper than a number of similar ones offered by other companies, it was also delivered and expertly fitted in March, a month earlier than publicised. It looks great and is very sturdy and I could not be more pleased with it!

"I have given up, no idea if I will ever get my order or hear from this company!"

Like the previous reviewers my experience with this company has been nothing short of appalling. I placed my order in February with an expected 7 day delivery, they took card details through Sagepay and confirmed via email that my order was being processed, since then, nothing. I have chased 3 times via email and messaging on their website but they have not responded. My patience has run out and I will be cancelling my order.

"Total failure of a company"

Purchase integrated staging for my greenhouse in January. Chased by phone after 4 weeks (I allowed a lot of time as I know demand for all greenhouse items is high) and was told I would have to wait several days before they could give me feedback. Smelling a rat I called the greenhouse supplier direct and they said there was no record of the order. Emailed GreenhousesRus asking for an update and never got a reply. Very disappointed as lead times are high and they sent an invoice and took card details, and never contacted me even when I have called and phoned them. I now have to find alternative supplier and start the order process again (with associated lead times now longer as demand only goes up during spring). They still have my card details and I have no idea if they will take payment at some point as they won't respond to my communications.

"Please Contact Me"

Please Contact Me

Ordered and paid for some staging two weeks ago and not heard anything. Have left several messages and emails and heard nothing back. Resorting to Trust Pilot for contact

"Good experience turned sour"

We had a fairly good experience with GreenhousesRus, up until the greenhouse was delivered. Andy told us he'd given us extra of the bar capping we'd ordered, but a few days later (when we finally came to put it on) we found we actually didn't have enough, by a long way. I emailed Andy but didn't hear anything back. I managed to get him on the phone and he said he'd contacted the company and they would send direct to us. But weeks later the issue wasn't resolved and we couldn't get hold of him anymore. Eventually I resolved our problem by contacting the manufacturer directly (they had never heard from him) and they sent the bar capping to me. So what had been a pretty good experience initially with GreenhousesRus ended really badly. There's no excuse for such poor customer service, especially when you're spending so much, and we definitely wouldn't recommend them now.