"Don't bother very bad service!!"

We purchased a greenhouse from greenhousesrus 2 years ago and we very pleased as we have moved we would like another. I accidentely ordered one looking for a delivery time so spoke to Andy who said the one wanted was 26 weeks delivery and to send an e-mail to cancel it and order another that he said would be the same price. I have sent several e-mails none have been answered, my husband then got an invoice for the greenhouse that I have cancelled, he replied saying it was cancelled and please confirm this but still no replies. Tried phoning but no answer and no machine to leave a message. Very bad service.

"Great product, poor response to emails."

The product (3 tier staging with plastic trays) would get 5* review as I am very pleased with the product. The initial communication, or lack of it was poor. I realise the company is busy but just an automatic response to give a lead time on delivery would be welcome. After my third email (by then I had read lots of negative reviews) which mentioned poor reviews I received a phone call to say I could cancel the order or receive it next day! I chose to receive my order and I'm well pleased with the product. The communication is letting them down. Hence 3* review.

"I ordered and sent direct transfer of…"

I ordered and sent direct transfer of £146, as order would not be processed before payment , on 31stMarch. I still hadn't received it by 2nd May so called them.After trying both numbers a few times I finally spoke to someone who told me that they were expecting my stuff to be delivered to them within the next few days and then sent on to me and I should receive everything by the 8th May.
It's now the 11 May, I have received nothing and can't get through to anyone on either phone number no matter how many times I try.
I am a pensioner and really can't afford to lose this amount of money. I still need the staging for my allotment!

"Do not bother ordering anything from…"

Do not bother ordering anything from here, still waiting for greenhouse staging since 17th March, Customer service appalling, I have emailed to cancel my order as I cannot even get through to them on the phone now.

"Shocking communication and customer…"

Shocking communication and customer service, the only contact i had from Amanda was to tell me the £ quoted for the greenhouse was incorrect as their webpage was 'playing up' i felt she should have offered a compromise eventually she did, then absolute silence!
I will never deal with greenhouses again and recommend nobody else does

"Bad communication"

Ordered some accessories for my greenhouse which were showing as in stock, had to pay by bank transfer (their preferred method of payment) which was unusual but as it was only £30 I wasn't overly concerned. A week goes by- No confirmation email, no contact, no dispatch email, nothing. Checked my order status-pending. So called them up, no answer I don't know how many times I called but about 10 times before I called the mobile number. I guess it was Andy who said after I enquired on my order "Oh you won't get them yet they're out of stock and they're coming from China" End of call!
Phoned again 2 days later but this time managed to cancel my order and get a refund back to my bank account which was actually quite quick. I really dislike companies that sell you out of stock products listed as in stock and then don't tell you, it's a bad way to run a business. Upped my rating from 1 to 2 stars for the quick refund.

"Awful company, never delivered!"

Advertising pay later but did take full payment straight away. Never delivered or didn’t get any contact from the company. Had to get a refund through PayPal in the end.

"Appalling customer service"

Appalling customer service. Avoid this company. Our greenhouse arrived without instructions and all the extras that we paid for. 6 weeks later - many, many emails, phone calls and empty promises later we have still not received anything. Have asked for a refund but received no response. Apparently they are so busy taking new orders that they cannot fulfil the ones that they have partially fulfilled. If you have money to waste buy your greenhouse here - if you want an actual greenhouse with all the accessories that you've paid for go elsewhere.

"Couldn't get much worse AVOID"

Couldn't get much worse than Greenhouses R Us

Late delivery - no comms replying to emails.
No instructions supplied - luckily I worked it out on my own
Pieces missing - no comms replying to contact us form
Pieces broken - no comms and in fact answerphone days not to leave a message
If you are prepared to be ignored, take only a partial delivery, have an engineering degree to work out how to assemble and purchase a load of spare parts from ebay, then go for it, otherwise steer well clear of greenhouse R Us

"Why can't people just respond to emails and tell the truth?"

Placed an order on 11.03.21 - heard nothing. Emailed on 28.03.21 told 4-5 days. Since then heard nothing and no response to request that they confirm a delivery date. I only ordered greenhouse staging not a complete greenhouse!