"Absolutely shambolic"

Absolutely shambolic. Do not deal with this company.

"Avoid this company at all costs!!!"

Unfortunately like all the other reviews we have had shocking service from this company! Ordered a greenhouse on 12th April 2020 with the order stating it would take 6-8 weeks for delivery. On 17th April we were told that transport would be in touch regarding delivery. That was the last time we heard from the company! No contact from the transport company, no contact from GreenhousesRus explaining why there was a delay. No answer when we attempted to call the company, simply an answer machine message saying you couldn’t leave a voicemail but they answered all their emails daily! Tried to email multiple times, no reply! Attempted to contact the mobile number provided but “voicemail full” and no answer!! We have never received our greenhouse or any correspondence from GreenhousesRus! I will certainly never recommend this company to anyone! Absolutely shocking customer service. Avoid at all costs!!!!

"DO NOT buy anything from these people"

DO NOT buy anything from these people. They take your money and do not send you the items.

"Poor excuse for a Company"

This is simply a poor poor excuse for a company, although we eventually got our greenhouse it was 3 months late after asking and asking and asking. Poor to no communication from owners and when you do get through they’re quite unhelpful especially the man. They never reply to emails either.
When our greenhouse did arrive there were broken panes of glass - we had to source our own replacements !!
We were also supposed to receive an automatic window opener - that has never appeared even after being promised it twice - I gave up.
Won’t be using them again !!!

"Quite simply a let down"

We placed an order on 29th May with the website stating delivery within 28 days. Nearly 8 weeks later, with no communication that wasn't prompted by my chasing, the order was cancelled by Andy. At no point did we receive an explanation as to the delays or an estimated arrival time, if there ever was going to be one.
I decided to highlight the apparent lack of customer service noted in other reviews here to the company. I received an abrupt response denying their bad customer service but still giving no explanation or apology. Overall a very disappointing and time wasting experience.

"Service what service?"

It seems to enable to write a review you have to give them a star, personally they don't deserve this accolade. I have to agree with the majority of reviewers on here customer service is non-existent, phone calls and emails not answered. I ordered a 8x5' greenhouse on 19th April after talking to the distribution manager and was promised a 3 week delivery date. I spoke to him again in May and was told to contact him after the bank holiday, at that point he told me there was a little delay and would contact me by phone when the delivery would be made. That was the last communication I had with the company, it is now 14th July. This order is actually holding up a building project of a house extension, so I am less than impressed with their so called service.
It seems to me that reviewers that responded in a positive experience had their orders delivered and erected, mine was to be a DIY project.
Conclusion steer clear of this company.

"I have to agree with the other poor…"

I have to agree with the other poor reviews here. No customer service and no communication. I ordered staging in March and still haven't received. They do not reply to emails or provide accurate information. I have requested a refund, this has not been done. Terrible all round.

"Never ever again..!"

This is the first time I have felt it necessary to write a bad review for any supplier! I understand with the current Covid 19 situation, that deliveries can be delayed, but total lack of customer care is inexcusable. I ordered some greenhouse staging on 23 April and it arrived 24th June. I was not kept informed of the delay despite a number of emails and phone calls - the emails were not responded to without reminders. In fact, they were not honest when I did get a response. I received an email dated 9th June stating "This will despatched tomorrow". Nothing arrived! I emailed 22nd June and received an email on 23rd June "We will be despatching this order today, to be with you in the next couple of days." Goods did arrive on 24th June. If you do order from them, expect nothing in return!

"Unfortunately I can only echo other…"

Unfortunately I can only echo other comments regarding customer service, to be fair my greenhouse arrived more or less on time however that was 4 weeks ago and the staging i paid for at the same time still hasn't arrived.....with no confirmed date as to when or if I will receive it.

"Good shopping experience"

Some of the reviews have been very critical, my experience was very positive throughout. I was after a new greenhouse and made contact with a number of companies for advice. Andy at GreenhousesRus was by far the most helpful he knew his product steered me in the right direction for type, size and budget. The final result was a first class product delivered on the planned day, the delivery driver Sam was so helpful and accommodating gave advice on erection with nothing to much trouble. My Simplicity greenhouse is now up and running and is way above our expectations.