"I can appreciate lockdown is difficult…"

I can appreciate lockdown is difficult and my delivery of Birdlip arrived very timely. However when I ordered my greenhouse they offered a FREE waterbutt and shelving unit (the only reason I ordered with the company). When I queried why this hadnt been delivered they claimed the offer didnt exist and this was a Winter 2020 offer. Checked the website and its miraculously disappeared! Very disappointed and feel completely ripped off. Beware they make offers and dont stick to them.

"Ordered shelving 1330 monday and it was…"

Ordered shelving 1330 monday and it was delivered tuesday. Excellent service. Cant fault the company

"Chaotic ordering system"

Placed order and received invoice for greenhouse and free base. Phoned up to discuss delivering times as previous reviews aren't good. Also wished to clarify why there were 2 prices for what seemed the same product( my invoice was cheaper one). Owner answered the phone and had trouble finding the order. When eventually he did find it, it had the wrong glass, the more expensive price of the 2 and no free base. This completely disagreed with the invoice received. He denied the two prices, even though I have it on the invoice and directed him to it on the website. It may have been a sales tactic or evidence of a disorganised company. As per other reviews I took the latter view. Prob alright if getting it built by them otherwise for the size of the investment I don't think the risk was worth it. As suggested by other reviewers feels like a small company taking on too much, I cancelled the order.

"Excellent company"

Excellent company. Needed to chase delivery a few times but worth the wait. When it was delivered it was seamless and pleasant we then rang back to arrange assembly - Sam came 2 weeks later and was fantastic large greenhouse fully assembled in 2 days. Would not hesitate to recommend. Diane & Gary (Bolton)

"As first timers with greenhouses"

As first timers with greenhouses, Andy gave us excellent advice and service. We spent a lot less than we had intended and got the perfect greenhouse and staging to suit our home and garden. Sam fitted it on a Saturday to accommodate our work and family commitments. He was friendly, knowledgeable and professional. We have already recommended them both to friends and family. Could not be happier.
Gary and Jan

"Absolute shambles, avoid at all costs!"

Absolute shambles of a company, their customer service is totally nonexistent! Ordered a greenhouse and staging back in July and was quoted approximately 6 weeks for delivery. By the end of August I hadn’t heard from them, so emailed asking for an update but got no response. Sent another 3 emails over the first half of September, still no response. Tried calling them and it goes to voicemail, where they have the audacity to have a recorded message saying not to leave a message, but to email instead! Even posted on their Facebook page since the public nature of Facebook posts often means you’re more likely to get a reply, but nope, still nothing. I eventually logged a dispute with PayPal, the company didn’t bother responding to that either so PayPal closed in my favour and are issuing a refund, unfortunately it’s now too late to get a greenhouse from anywhere else and half my plants are going to die over winter. Definitely wouldn’t recommend this company to anyone, ever, and would give them no stars if I could!

"I wouldn't even rate 1 star"

I wouldn't even rate 1 star. The only good reviews seem to installed greenhouses as opposed to diy. Ordered my greenhouse back in April. Last email I had responded to thanked me for my patience. Well after 16 weeks my patience had run out and I cancelled. They couldn't even be bothered to reply. Wish I had seen the reviews first. Would have ordered elsewhere and probably would have a lovely greenhouse by now.

"Avoid!"

Thankfully I read the reviews before attempting to chase up a quote I'd requested 4 days ago. I did mange to speak to Andy on the phone but he asked me to send an email outlining my requirements, I have had no response. I've decided not to pursue the enquiry any further.
I gather that this is a small family run business so may be struggling to respond to customers. I have seen this so many times that businesses are willing to lose thousands of pounds worth of sales, plus their reputation for the sake oc employing an additional person to manage the admin side. Sorry, I'll be giving my £1100+ to someone else.

"Sandon Simpicity 4' x 6' greenhouse"

I ordered my greenhouse in the middle of June and was told by Andy that there was a delay in getting the greenhouses. I rang Andy when I returned from my holiday and later in the week, I received a phone call asking if my greenhouse could be dropped off on the Friday of that week and installed on the Saturday. My Sandon Simplicity 4' x 6' greenhouse was installed perfectly in the corner of my garden, despite it being a tight fit. Sam was polite and worked hard to get the work done. He made sure I was happy with everything before he left. I feel that this company gave me a good service and the delay was not their fault. I am very happy with the service and the product.

"Great value and service"

I bought a Simplicity Shugborough greenhouse from Andy at GreenhousesRus last month. I am delighted with it and the service I received. Yes it took longer to arrive than originally stated but that was due to a delay by the glass manufacturer; and no, Andy doesn’t always answer the phone. But this is a small family business seeing an unprecedented demand for greenhouses, not a massive online store. I was given excellent advice when I first called to ask about a greenhouse, and because of that I now have the perfect one for my needs. Andy’s son Sam delivered the greenhouse and installed it even though I live in Scotland. Sam was absolutely brilliant, he put the greenhouse up quickly, professionally and without any mess or fuss whilst observing social distancing as I was shielding - I cant fault him or the job he did in any way. I didn’t pay for the greenhouse until the day it was delivered. So for anyone reading these reviews and thinking this is some sort of dodgy company out to take your money and not deliver the goods - it really isn’t. It’s a small business doing its very best in difficult times. I now have a great greenhouse, professionally installed and at a good price. All by really knowledgeable genuinely nice people. I wouldn’t hesitate to recommend them.