"Clowns"

Ordered a greenhouse, heard nothing from them for a week, emailed to cancel. Took them 11 days to reply to the email asking to cancel, then had to muck about with my bank for three more days before I got my money back. Note that what their website says about not taking payment until the order ships is nonsense---you will be charged as soon as the order is placed, and at least in my case I had to go via my bank before I got anything back. Their MO seems to be to take customer's money and then ignore them.

"Excellent service"

I ordered some Samson Greenhouse staging on 24th October and have received it today, the 26th October. Good telephone communication and very prompt service.

"Poor communication and service"

I ordered a small Greenhouse in April. I chose this company because the price was ok and more importantly, the website implied a reasonable delivery time of a few weeks. Given the climate perhaps that was hopeful but nevertheless I thought it better than the 26 week lead time all other site were giving. Well it was 26 odd weeks, just no one bothered to tell me, or reply to my emails. When I called the mobile on the site I practically got laughed at by the chap on the end of the phone. I did email to cancel at one point and that was ignored. In the end I did receive the greenhouse because I still wanted one and they have now gone up in price so made no sense to reorder. But it is sitting in boxes in my shed until it is actually useful next year. To add in the end they chased me for payment via personal email which my gmail flagged as a fishing scam - the payment details had expired. It all felt a bit iffy so I made sure to use the credit card. My review is entirely for the service and communication which was just dire. The greenhouse I am not yet able to comment on.

"I ordered a Swallow greenhouse in March…"

I ordered a Swallow greenhouse in March with expected delivery in September. Since then I have received no information. On expected delivery dates. I have phoned a number of times and only get the answer phone which says please DO NOT leave a message and send an email. I have had no responses to any emails. Today I finally managed to get through on the phone. They said Swallow don’t tell them when greenhouses will be delivered and Swallow will contact me with a delivery date. I phoned Swallow and am shocked to find out they don’t deal with GreenhouseRus and haven’t done for at least a year as they were so problematic. They are a complete scam.

"Originally ordered our greenhouse last…"

Originally ordered our greenhouse last May as Lockdown had well and truly set in. It took until December to receive it and many emails, texts etc. Everything was there apart from two automatic openers. Kept persisting and received these two eventually.
When we did get through Andy and staff were very friendly and explained the difficulties they were having in getting stock etc.
Have now got a great greenhouse which was a great price.
I'm sure as the world returns to normal the service they offer will do the same.

"One star is very generous"

Avoid this Company whatever you do. I ordered greenhouse staging and it duly turned up. So far, so good. When I built it, I found that I was one piece of aluminium short and another piece minus 2 essential drilled holes meaning I only have 2.5 shelves instead of 3 shelves. Unable to get a reply on the phone and 3 emails and a month later no response whatsoever. They probably think I will give up, and they are right. I have other things to do with my life. Be warned, they do not know the meaning of the word 'service'.

"No response, no delivery - very odd"

Like many other 'customers' leaving reviews I am at a loss to understand how this business works. I ordered a greenhouse package in Feb 2021 and since then have had no communication or response to emails etc. I managed to speak with someone on the phone at one point who claimed that stock would be available in a few weeks but nothing happened after that. Fortunately I had made no payment so have not lost any money. I have now emailed to cancel my order and will try other more responsive and reputable companies. The whole business is very odd and I would recommend avoiding them.

"Utterly useless"

Utterly useless. Ordered greenhouse on the 13th January 2021. Chased in April, no poper response , chased in June more excuses , chased in July and finally got the response that it was best if I cancelled and find another supplier. Zero customer service and no clearly no clue on the order. A complete disgrace. Stronly advise to give this turnip and wide berth.

"Noses longer than Pinocchio's"

2 March 2021 ordered greenhouse. Expected delivery end May/June. Telephoned middle of June and was advised delivery end of following week. 16 July 2021 emailed as could not receive calls. No response. 26 July 2021 called. Message to say closed until 12 August. No calls as they are overseas.
Based on my experience and the many other poor reviews, I would say that to place an order with this company and to expect delivery would be a fantasy. I only wish I had done more due diligent research before ordering.

"Ordered 27th March '21 Not Received 5th July '21"

Ordered greenhouse staging on 27th March 2021 and still not received on 5th July ! Have called at least twice ... first time was told the staging was on at long lead time... second call in June was advised that they make the trays themselves and the staging would be shipped in 2 week.

Having thought to check their reviews I see with dismay that the service I am receiving is par for the course with this company.

I will update this review whether my order actually arrives or not ... I just wish I had checked the reviews beforehand !

OK... this morning I called the mobile number given on the website and a lady answered ... she sounded exactly like the voice message on that mobile saying that messages should not be left and to call back. Mysteriously this lady claimed that the mobile didn't belong to Greenhousesrus and said she didn't know the number (of the mobile she answered !). I checked and I had called the right one so rang the landline and a gentleman answered and basically said that they would make my order 'today' but I had to pay (again). I checked my bank statements and luckily I had paid thro Sagepay and no payment has been made / claimed.

The upshot is that I shan't be placing any more orders on Greenhousesrus ... and I feel that I had a lucky escape.

My recommendation to anyone wanting anything greenhouses related is that they look at other companies and not to go with Greenhousesrus... as their service and communications are so poor.