"100% UNPROFESSIONAL AND UNRELIABLE "

Cake and flowers ordered 2 days in advance for my fiancé’s birthday. On the date of delivery - no sign from my order. Scheduled arrival between 08:00-13:00. Tried to contact them MULTIPLE times - no answer on WhatsApp until 13 HOURS LATER (aka the day AFTER the birthday). Impossible to track your order although there’s a tracking link. Eventually found a phone number and was informed by customer service that there was a misunderstanding from the delivery team and was offered a rescheduled delivery time for delivery before 4:00pm. At 03:30pm and no sign of my order coming our way, called them up again - was promised AGAIN that the order will be with us before 4:00pm. At 4:03pm - 3rd call to chaise my order - 10 mins held on hold and eventually being hung up on. 4th call at 4:20pm - “We’re sorry, we’ve escalated the issue, that’s all we can do from our side”. At the end we went out for dinner and came home at 10:00pm. At this point the cake and flowers were sitting in front of our door for hours (at the end they dropped the cake and flowers at 6:30pm when we were long time gone of the house).
When contacting customer service all we got was “We’re sorry, that won’t happen again”. The compensation offered was 18% after the second time we complained, having in mind that I already have 15% discount anyway for my next purchase so essentially offering us 3% discount for ruining the special day of my most special person which is absolutely appalling, ridiculous and honestly really offensive. After texting them for the 3rd time - waiver of the delivery cost was offered. Well I have paid for 4 free delivery so that’s of no benefit either. Overall, terrible customer service, unreliable service, inability to provide service recovery, dismissive of customer’s concerns and complaints, inadequate compensation, false information provided that you could track your order when in reality there’s no chance for that, huge miss communication between departments. Avoid at all costs if you value your time and money.

"Stay away from this company !Would…"

Stay away from this company !Would definitely not be using yall in the future . What’s the use of spending a substantial amount of money to order flowers to be delivered on Valentine’s Day but yall deliver flowers the day after Valentine’s Day to a closed office where the recipient wasn’t even there .and to start off I ordered I ordered flowers weeks in advance ! Absurd !

"Rubbish services and support"

Use other vendors like noon or talabat
The gift was delivered to the wrong location and recipient, seemingly in a rush. The delivery team did not call either my number or the recipient’s number, failed to verify the recipient’s identity, and did not obtain a signed receipt. Now, reaching customer support is nearly impossible—calls are being declined, and the order status appears to be random.

"Late delivery, wrong delivery, no response from them when you try to reach.. ruined my valentines"

I couldn’t choose multiple options in your menu so I am waiting this message to you. It was supposed to be delivered on 14th of February and it got delivered on 15th of February that to very late. Although I ordered 10-15 days prior.
The cake I ordered was red velvet, and the cake which got delivered is chocolate.
When I ordered the cake, the image was very different and on 14th of February when it was supposed to be delivered the image changes to something else, but at least the flava was same, but when finally it got delivered, it was altogether a different cake.
I tried to contact on so many numbers and in fact on WhatsApp no one get to respond. They did not even email me and I was traveling. No apology no concern from Ferns N Petals side. It did not stop there. The delivery boy was asking to my husband whom I planned surprised for that. Do you want a delivery or should I refund. First you ruined my surprise and my Valentines and then you’re asking my husband that if he wants flower from his wife or he should refund. Highly unprofessionalism.
You guys just ruined someone’s Valentine’s Day.

"Placed an order for Valentine's day in…"

Placed an order for Valentine's day in 2025. Today is 16th morning. Till now order not delivered

"Gift never arrived on the day ordered…"

Gift never arrived on the day ordered for. No response to web enquiries or WhatsApp chat, then tried to call me to deliver 2 days late and after midnight? Are you serious? Order cancelled as the moment had passed and the occasion ruined. Let’s see if they refund in full!

"Terrible service"

Terrible service. Booked bouquet for delivery on 14th Feb. it got delivered on 15th evening instead. Now they are not refunding my money

"My husband ordered flowers for me for…"

My husband ordered flowers for me for valentines day. As they said it supposed to be delivered on 14 Feb they didn't deliver it till the evening of 15 Feb. and the whole day of valentine they were not answering our calls and messages . Very bad service we will never order from them again

"F&P - bad service, poor delivery and no after sale service"

there are other small vendors in the market who have better service and product quality as compared to F&P.
F&P's delivery service is very bad, their after sales customer service is pathetic, they take money from us and then not refund back to us instantly. As compared to F&P, flowers.ae is far more better, maybe, price wise they will be expensive but they deliver quality product, on time with proper customer service.
Sorry F&P, either you pull up your socks or you will slowly slowly go down in market

"Fnp is the worst of all!"

Please look for any other company to make sure your order reaches your loved one. Fnp has been the worst experience!