"Worst experience in my 56-year old…"

Worst experience in my 56-year old life, considering buying stuff.
Scam buisiness through and through.
DO NOT BUY ANYTHING FROM TIS COMPANY. EVER.

If you consider doing so, based on their fake reviews - PLEASE read the fine text down below.
Try also to check what their satisfaction guarantee consits of, since it is totally empty.
They don´t give a sh*t ´bout nothing than your money.

"Niet het merk en type robot stofzuiger ontvangen wat ik besteld heb. "

Niet het merk en type robot stofzuiger ontvangen wat ik besteld heb.

"I placed an order with Aqualux Products…"

I placed an order with Aqualux Products Ltd and initially faced some frustration with the delivery and communication as my order didn't arrive within the expected timeframe. I attempted to contact them via email and phone but found it challenging to reach a representative. Eventually, I learned that there might be some internal issues within the company affecting operations. I'm hopeful for a resolution soon, as their products are usually of good quality based on past experiences. With clearer communication, my rating would improve. Four stars for their previous service and product quality.

"Gone into amdinistration"

I placed an order with them at the end of Aug 24, they have dissappeared since and I haven't received my goods. No answer to emails or calls. The company seems to have gone into administration so not expecting much to happen...

"Ordered a part which didn’t arrive"

Ordered a part which didn’t arrive, have emailed and got no reply. Tried to call but the call doesn’t connect. The company seem to have disappeared with my money!

"Unable to contact re order 62326"

Order spare part 7 days ago. Delivery is meant to be within 4 days but haven't heard anything yet. Need the delivery to complete a job. No response to email. Phone number doesn't work. They seem to be impossible to contact! Maybe will get a response to this? Please update me about when this delivery will be or how to arrange a refund if you don't have the part. Thanks.

"Ordered replacement seal pack ssp048 on…"

Ordered replacement seal pack ssp048 on 02/09/2024. Website says orders delivered within 4 days.No delivery. Phoned, no answer so I left my contact details as requested for a call back. This hasn't happened. Found a couple of email addresses and emailed. One email returned as undeliverable. No reply from the other. Look up the official website and it says account suspended. They have my money I have no spare parts and the company appears to be uncontactable. ABSOLUTELY USELESS.

"Shockingly awful"

Awful they had my money for over a week would not authorise the courier to deliver shower doors. Bought 29/7 said 1-2 days delivery, still nothing and no refund 7/8. Would not tell me why and I am out of pocket as builder charging a daily rate x 4 days.. Small claims court coming up. No communication or apology. Do NOT buy anything from them.

"Hanna the contact I had at the company…"

Hanna the contact I had at the company was both excellent and efficient, the company efficient dealt with my order

"Very helpful"

Very helpful, found what was wanted in another spares pack. easy to pay, 11 out of 10. good service.