"Abbie"

Abbie, in customer service, is amazing. A true test of a company is how they respond when things go wrong and Havebike has earned my loyalty for the future which is all down to Abbie, who was able to have my bike picked up, fixed, and returned in 48hours. That is unheard off in London right now.

"Great service and customer service"

Great service and customer service! I’ve had deluxe services done twice with havebike and they have always took their time to make sure the bike has been serviced properly. Any issues are coordinated quickly and very professionally.
Theo the driver who collects the bike is efficient and friendly and makes sure there is no stress when sending off/receiving you’re bike back

"Its good to talk!"

Final update: Have changed the review from 1 star, and put this final update at the top. The reason for the initial 1 star is below but i think its important that potential customers see the outcome. This change of heart was courtesy of Nick, the Director. After posting my original review, I got a phone call from Nick who took the time to explain the company safety procedure around bike repairs and their legal and safety obligations. More importantly he explained exactly what the repairs involved and the potential consequences of not having them done. It wasn't my intention to not have the repairs done, I just wanted to be satisfied that the repairs were needed and I was making an informed decision. I got it! What really impressed me was the speed of their response and the fact that a Director genuinely wanted to resolve the situation satisfactorily. Thank you Nick. We have agreed the repair and a discounted future service.

Original review: Sent my bike off for the 'fix me fit me' service as my bike chain and another plastic part (don't know the name of it) had broken. Got a phone call about a week later, detailing additional work. I said no, just fix the chain and the plastic bit and send the bike back. 30 minutes of being lectured to about the level of their training, the gazillion point check and them not being sure I wouldn't ride the bike without fixing the other things, I was not able to persuade them to fix the things i asked them to and give my bike back. They will do all or nothing at an additional cost of £96. The bike is less than 6 months old with a 3 year warranty and I don't know if the additional 'faults' could be covered by the warranty. But, fundamentally, repair what I have asked you to and give me back my bike. Its not up to Havebike to decide what is and isn't dangerous for me. If my car failed an MOT, no garage would hold on to my car until I paid them to fix everything which is wrong with it, and that is a legal requirement. Covid must have created a boom for you, stop trying to con people out of additional money.

UPDATE post Havebike reply: I have no problem paying for additional money for the chain and plastic piece repair. I expected that and never expected the £29.99 to be returned. I object to you insisting that i must have the additional work done when I could potentially get that done under warranty. ITS NOT YOUR CHOICE. The repair I did not want done is not connected in any way to the other things, therefore I could choose to do them or I could leave my bike in a shed and never ride it again ITS UP TO ME. Stop writing nonsense about integrity and keeping road users safe. I even offered to sign a disclaimer. Bring my bike back. I have a 6 month old bike with a 3 year warranty, which has been used to shop locally, probably once every two weeks, and cycle round the local park, and not on a daily basis. What worn, unsafe, unroadworthy parts? Bring my bike back. I have never been in a situation where I ask a contractor to do work and they insist on additional work and refuse to take my instructions. My bike is not unsafe, but i wouldn't put it past you to loosen the wheel and misalign the brakes to prove your point. I have never heard such rubbish. Why would i waste more of my time writing a complaint so someone else in your firm can repeat the same nonsense.

"Great service"

Great service. I wish i had known about this earlier - so much easier than trying to get my bike to a store. Great communication too!

"Great service"

Great service, the pick up and return was very good, would use
again!!

"Great service from HaveBike"

Great service from HaveBike. I rely on my cycle to commute to work and it was great having it picked up and returned; they sprayed it with antiseptic spray beore returning it. Abbie was great on the phone at organising everything.

"Excellent service"

Excellent service, it's so helpful to have it picked up and dropped off by our driver, Barbara who was very friendly. It was a quick turnaround just before Christmas. All the repairs felt appropriate and not excessive

"Efficient, professional, quality."

All good. This is a good company. Communication is excellent, prices reasonable and the service and quality of service has been great. Theologos, the delivery guy, was professional and efficient. I will use them again. Well done and thanks, folks.

"This service does what it "Says on the…"

This service does what it "Says on the tin," easy to book on line. Collected as promised. Called by Adam to inform me of the extra repairs needed to my bikes. Repairs completed and bike returned on time as promised. The driver Theologos was helpful, cheerful and the sort of guy you felt you could trust with your precious bikes. Excellent e mail communication and the costs clearly invoiced and not unreasonable. I have already been out on one of the bikes and it is running so much better. Great service that I will use again.

"Excellent service"

Excellent service. Competitive pricing and no hassle. Will definately use again