"Terrible service we waited for 2 weeks…"

Terrible service we waited for 2 weeks and at the last minutes she said they didn't have it in stock. I'm still waiting for the refund.

"Twice we ordered and twice we received…"

Twice we ordered and twice we received NOTHING.

"Untrained Unknowledgeable Unprofessional"

I was happy to get a good deal. and then everything else after the good deal happened that made me realize. I would most likely had less stress and better experience had i gone elsewhere. Customer service has repeatedly been unknowledgeable and unprofessional and consistantly disrepectful. they will try and fix problems that are only slightly relevant to what you called in for and lack the situational awareness to actually help me every time. I feel like a translator ai system listens to me and tells them how to respond some of the time. they just seem so mindless and unaware. the return dept. has yet to ever answer my call so if your doing a return call purchase dept and have them find somone in return to help. be patient it will take them a bit. i have not ever recieved a call back from manager when i requested such bout the disrespectful and unprofesional behaviour. as well as teh faulty item sent. when i called and asked to speak to manager they only offer call back . i was hung up on multple times. my company is losing money as i was given a low quality item that broke after 1 hour of usage. this is not okay. i understand 5-6 individuals do not make up the energy of a whole company but when every experience i have had has been drastically lacking on some front i feel i am okay to point out the mindless countless opportunities for improvement this company has. maybe ill get lucky and a person who really cares in management will read this and try to help my situation. listen to the calls review my complaints and please become a better business if you can. My suggestion go with American company that is reputable and will interact with you swiftly and professionally i saved a few hundred on a laser tube to lose that much and more from lack of proper after care and replacement and being sent a faulty model. be wise Go to another company that can and will take care of you before during and after purchase. God bless have a great day.

"The price was great"

The price was great. I work nearby and was able to will call. Took a while for some items.

"Nice tools"

I bought some regulators on clearance, they look great.Heavy duty, better than expected.They shipped extremely fast.

"I made a purchase over two weeks ago…"

I made a purchase over two weeks ago and have not received my order and can’t get anyone to reply to my order status inquiry after multiple attempts.

"Timely response to question"

Timely response to question. Suggest you include voltage and frequency info for your electric tools made in China but sold in the States

"Great price, product and service "

Great price, fast shipping and most , a very good product. I will definitely use them again.

"My order was never shipped"

My order was never shipped

"virtually no customer service."

Ok, I just received your response which asked me to submit a short video depicting the issue. I did that 4 days ago along with a complete description of the issue. NO RESPONSE.. I will resend but won’t hold my breath…

i bought an electric go kart. after charging, the cart did not move/work. after numerous calls, i reached customer service. they required that i fill out a help request form that they were going to email me. i never received it. meanwhile, i went on you tube and found an initial fix. the cart worked for about 100 yds and then stopped. a different malfunction. i called customer service repeatedly and was placed on hold for prolonged periods of time. finally, i reached a representative (not in customer service) who assured me that my problem would be addressed promptly. that was 3 days ago. still haven't heard a word.
in my experience, the seller has made zero effort to help solve the problem. meanwhile the cart is unusable.