"Unmöglicher Kundenservice"

Unmöglicher Kundenservice, ein Handwerker der vom Kundendienst geschickt wurde um meinen fast neuen Herd zu reparieren hat Schäden verursacht und obwohl ich Beweisfotos und einen Zeugen habe streitet man es ab. Hätte ich doch mal vorher die Bewertungen gelesen. Nie wieder werde ich ein Gerät von Sharp kaufen.

"Very poor quality Microwave"

Wish I’d checked here before I purchased a Sharp Microwave in DID Electrical, where I was assured it was a good brand.
I’ve had microwaves for 30 years - this is without doubt the worst quality appliance I’ve ever owned.
The plastic covering on the buttons is peeling off and it retains bad smells like no other - feels like I’m cleaning it constantly. It does not get heavy use but at just over 1 year old I am having to replace it.
Avoid!

"La garanzia per legge di due anni? Bluff!!!"

La garanzia per legge di due anni con loro è annullata. Si rompe qualcosa, scrivi al servizio clienti e manco ti rispondono!
Del resto le recensioni come queste sono abbondanti.
Basterebbe non acquistare più niente da questo marchio e forse si comporterebbero diversamente!

"Al momento molto deluso !!!"

Acquistato TV 70 pollici serie GP uno degli ultimi modelli, i nuovi pannelli sono senza cornice ed hanno solo un piccolo bordino in plastica, ha una piccola crepa sull'angolo in alto a destra del pannello e fuoriesce Luce dal bordino in plastica, ad oggi a distanza di circa 3 mesi ancora non riesco a risolvere il problema con il rivenditore, e sono molto deluso se devo tenere la TV nuova già con una crepa sul bordo del pannello.

"Sharp flatbed convection/microwave Ycqc254a "

Purchased the Sharp convection/microwave Yc-Qc254A flatbed. The manual is very vague. I had to download it. The microwave is soaking wet after steaming food and drips out over counter top. The convection oven is not heating above 150 although it is advertised max temperature 210. It has been replaced once. Same temperature problem with the second one. Waiting on the supplier testing the oven. Also there is no led cavity light as advertised.

"Geld Verschwendung "

Schlechtestes unternehmen für Waschmaschinen. Wobei Sharp sich gut rausredet denn sie haben nichts mit den Waschmaschinen zu tuen die unter ihrem Namen verkauft werden. Sie verweisen an Firma Vestel welche den schlechtesten Kunden Service den ich je gesehen habe hat. Naja ich bin somit schlauer und kann nach 2 Jahren und 2 Monaten meine kaum benutzte Waschmaschine wegwerfen. Empfehle jedem niemals etwas von dem Unternehmen zukaufen wobei die restlichen Bewertungen hier wohl schon für sich sprechen

"Sharp use to be a good brand!"

I Ordered a Sharp Dishwasher from Marks Electricals. Received several emails / sms prior to delivery day confirming purchase and delivery date, all with a firm warning of £75 charges for not being in to receive delivery or having item to be returned ready and accessible. Felt quite threatening.
On the delivery day received message delivery would be 9.10 -10.50 am. Got to 12.30 and nothing so I called. I was told they were running late and only give ETA's, I commented a courtesy message saying running late would have been better.
3 hours later my Dishwasher was delivered and the drivers were polite and helpful after which I then received another message saying they would be 3 hours late.
I unpacked the Dishwasher of all factory packing and opened the door to retrieve the instruction manual, the drawer fell out. On inspection I found there was a clip missing and nowhere to be seen, the runner was twisted too ( not very good QC at Sharp).
I called Marks electrical again but their lines were down for 2 hours, so I sent an email on their web site including pictures straight away.
I received a reply asking for pictures that I had already sent .I called again and this time managed to get through, was made to give order number and details all over again and miraculously they found my pictures. I felt I wasn't being listened too as she just said they would instruct Sharp to send a new clip or I could arrange to return the item. I reiterated the runner was twisted but it seemed she just didn't want to know or wasn't listening to detail. I was told it could take several weeks for the retaining clip. I asked whether I could receive some sort of token compensation or refund for my poor experience and all she said was she would ask a manager and would be in touch. Nothing as of yet, no courtesy call or message to say Sharp have the part , apology or token gesture as of yet!
After installing the machine we have since found a hair line crack in the top panel, a side panel screw missing and the door is so wobbly it catches the sides when shutting. These items are not Marks Electricals fault however but Sharps and leaves me with the feeling that this item is going to fail or be trouble very soon. I have since looked at this site (Trustpilot) to see Marks Electrical have a decent score, so I hope they will take this opportunity to reach out to me and make me a happy customer.
As for Sharp, they have a dreadful score on this site and I only wish I had seen it before buying their product. I did ring their customer support only to be kept holding for ever, I tried four times but lost patience and gave up, Compared to my 15 year old Bush dishwasher it is definitely inferior. The whole thing moves and contorts when handled as if made of tin and the exterior panels protrude unevenly looking unfinished or poorly constructed.
If my financial situation was better I would reject it, buy a more expensive and better make, while waiting for a refund but unfortunately I can't afford to do that or manage without a dishwasher for any period of time.

"Bought a Sharp microwave 6-12 months…"

Bought a Sharp microwave 6-12 months ago, which just drowns in water and needs mopping out after 2 -3 uses. Sharp support suggest it might the the type of food that is being cooked?
Wont do anything without a proof of purchase, which I dont have anymore. They refuse to go off serial number.
Wont buy a sharp product again.

"If I could give a 0 I would"

If I could give a 0 I would.
Brought a condenser dryer with the first couple of months someone had to come out because it was leaking, no issues with the service. Fast forward to December 2024 the latch broke…. They could get the part so a whole new door was fitter in MARCH! After numerous calls, misinformation and people not doing there jobs properly I was told I would receive £50 compensation straight into my account this was Monday the 3rd, I was told it would take 3-5 days the following Wednesday I rang to ask why I hadn’t received it yet!
I’d rang Tuesday to complain about the dryer turning off and not finishing its cycle… it needed a new circuit board which wasn’t in stock and they would be waiting 6 week or more for the part! The advisor said he would enquire about the £50 and ask for my machine to be replaced!
Back to the Wednesday, the advisor this time said I wouldn’t get the £50 because I’m having a new dryer..,. BUT I SHOULD Have ALREADY HAD THE £50 before the new dryer was even mentioned!! The customer service is diabolical, the amount of energy waisted on this company is ridiculous I will never buy from them again and the replacement is another brand.

"Poor implementation of GDPR consent"

Bought microwave. Registered with them for extra 6 months manufacturer warranty on top of the standard 12 months.
1) model number / scanning process didn't work.
2) they have an opt out setup on postal mailings and an opt in setup on email mailings. Almost like they are trying to trick you to get some plausible claim that really want them to send you their junk mailings. ICO rules on GDPR consent make it clear that inconsistent language effectively makes the consent invalid. Sharp really need to up their game here.