"Useless at pre bookings!"

Had pre-booked a taxi more than 24 hours in advance for a pick up from Healey Barn to our hotel. I called Blueline twice to confirm that the booking is confirmed and would be alright (due to pick up being a remote location), both times they said they have picked up from the location before.

15 minutes before pick up time, I checked the tracking link in the email and had seen the booking had been cancelled. I rang up asked why it was cancelled, response was "we've no drivers in your area, sorry". What is the point of pre booking if it cannot be honoured? They had no answer for that. As a result, they stranded two of us in a remote location at 1AM and very few options at that time. Luckily we found another option but at double the price!

Do not trust Blueline for pre booking taxis as they will not guarantee or even inform you it has been cancelled.

Luckily I chose to pay cash and not in advance, I doubt they would've refunded us if we did select the advance option.

"fraudulent charge"

I emailed them this complaint since Monday and no one replied till now.

Good Morning.
I trust that you are well.

I am writing to make an official complaint against the driver that picked us up from 12 Carville Rise (NE6 1EF) and took us to church @ Solution Assembly (29 Welbeck Rd. NE6 2HU) on sunday 16th of July.

I booked the taxi like I frequently do for that route (12 Carville Rise to Solution Assembly Church) and the fare is always between £4.60 and £5.

While we were waiting for the driver to arrive and I could see that it was saying on the app that he would arrive in 2 minutes, myself, my Mrs, and my 2-daughter stepped out of the house.

He rang me at 10.58 am and I asked where he was, and he said he was trying to find the house but that he was on Raby way…so I walked from the where I was to Raby way, and he was just on the main road.

We got in and we even had a conversation where he confirmed that he wasn’t sure where the address was.

We got to our destination, and I asked the charge, and he said it was £7.50.

He didn’t even seem surprised even when I told him this journey normally cost £4.60.

And he just said, ‘’well I don’t know I don’t set the fare’’.

I was surprised and I asked him why and he said ‘’I don’t know’’.

A trip that normally cost £4.60.

When we finished from church in the afternoon, I checked the app only to find out that this guy had added £3 extra waiting time to the bill.

Waiting time for what?

This is fraudulent and I don’t expect this form a reputable company as yours.

Someone that didn’t even know where the address is?

I rang you customer service line to make this complaint, and they gave me this email.

I want this to be investigates and I want that £3 returned to my account.

Please not hesitate to contact, if need be, by email or by mobile (07402786525).



You can check his GPS for where he packed and picked us up, and you can check his call log for where and when he rang me, you can also check to see where and when and why he added the £3 charge.

That driver is a very dishonest man.



Kind Regards.

Nicholas

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