"Unterirdische Qualität"

Sowohl meine Roger Advantage als auch Rodger Center Court (199 Euro) lösten sich nach wenigen Monaten auf. Der Innenschuh hat an der Verse Löcher gebildet – absolut mangelhafte Qualität. Der Kundenservice von ON ist praktisch nicht vorhanden. Ich bin so enttäuscht und werde um diese Marke einen großen Bogen machen. Hier wird zunehmend an der Preisschraube gedreht, ohne die Produkte entsprechend hochwertig und nachhaltig zu gestalten. Schade!

"Not receiving my order"

I ordered a pair of shoes from ON three weeks ago and have still not received my order and it hasn’t even left the warehouse.
The message I get from customer service is the same as everyone else receives - unexpected backlog.
This seems to be an ongoing problem based on all the bad reviews below.
This is unbelievable and unacceptable from a brand like ON and that they don’t do anything about it. The product should be in the warehouse and ready to be sent.
I am afraid that I have paid so much money for a product I will never receive.
And reading other reviews, people are not even getting refund if cancelling the order based on this problem. ON will soon get labeled as a scam brand (if not already) if this continues with taking money from customers and not sending them their products.
I would like ON to give me an honest answer not copy paste answer they provide to everyone on WHEN I will receive my order.

"Überteuert und kurzlebig "

Wanderschuhe für 220 € (!!!) sind bereits nach wenigem Tragen an mehreren Stellen eingerissen, die Sohle abgelaufen. Freizeitschuhe genauso.

Reklamation bei On blieb wochenlang unbeantwortet. Dann kam die Antwort: normale Abnutzung 😡 Es wurde ein 20 % Gutschein angeboten.

Das ist eine Frechheit! Ich kann die Schuhe absolut nicht empfehlen!

"After one day of wearing my new…"

After one day of wearing my new sneakers i attempted to pull the laces tighter and the lace pulled through the leather entirely. I contacted customer service both by phone and and via their chatbot but was given links to warranty claim sites that don't work and 2 separate email addresses that bounce back. Seems like i've been scammed, i'll be contacting my bank to get my money back.

"After 2 weeks squeaking shoes"

After 2 weeks, my shoes started squeaking. I was told it was the way I was walking and the surface! They wouldn't accept that there was obviously something wrong with the shoes, so I'm now stuck with shoes that squeak the whole time!

"Design over substance for me"

Design over substance for me. Bought in September 2023 from footlocker and binned in June 24. Can count the times I used them for running on one hand and the rest of the time were used as a leisure shoe. The tread and grip went really quickly and the final straw was a hole in the toe area and I’m not hard on shoes. Back to Nike for me. Over priced and not well built. Thought they looked good but definitely not built to last. If you fancy a pair don’t pay full price-get a fake pair for £20 off Wowcher-they will probably last longer.

"Do not buy anything from On directly"

Do not buy anything from On directly, just go to other retail shops and buy On shoes in retail stores.
Here is what happened to me and it is still not resolved:

1- I ordered "cloudtilt black and ivory size 7.5" on June 16th as size 7.5 have been my shoe size for ever with all other companies.

2- I received the shoe on June 26th, and it was too small!

3- I called the support team on June 27th and asked if I can do an exchange with size 8 in a retail store like Brown and On's support team confirmed yes!!!! I drove half an hour to the Brown, tried size 8 and asked if I can do an exchange with my size 7.5 and they said, NO!!! As I bought the shoe directly from On and I should do the exchange directly with On.

4- In June 28th, I called On, very unhappy and frustrated and explained the situation, the On support team, send me a return label and confirmed that she ordered size 8 for me. Few hours later, I received an email from On confirming my new order for size 8.5!!!!!!!!!!

5- In June 29th, I again called On support and explained that so far I have the worst experience with this company and I just orderer size 8 over the phone but received an email confirming that size 8.5 is going to be sent to me. The On support, explained that their online system is corrupted and that he can send me another email confirming size 8 will be sent to me. I received an email from Jason (On support) on June 29th. See copy of the email below.
6- Guess what!!!!???? on July 8th, I received size 8.5 from On.

On support email, I took out my order number for security purposes:

Hi Sana,

Thank you for reaching out to us regarding your order number SOxx xxxxxxx. We apologize for the inconvenience you have experience with our automated update system. To confirm your request, we have adjusted your order to a Cloudtilt W Black | Ivory 8 from an 8.5 as previously stated and our carrier team in hard at work preparing your order for shipment. If you have any question or concerns, feel free to contact us, and we would be happy to assist.

Thank you,
Jason
Happiness Deliverer

Edit on July 12: I sent an email on July 8th to On happiness delivery email and explained the situation and have not received a single response from their team. I also called them on July 10, one of their associates hang up the phone on me her name was Rionna, as I said I will not let On waste one more minute of my life, do a return/ refund and also arrange a pick up from my house as I do not want to waste gas and my time returning an item that was sent to me by On's mistake! Why do I have to waste my time on your company's mistakes??? So she said she can not arrange pick up from my house and hang up on me! I again called and did a return with someone els, I wasted my time and gas to go to a post office and return a package to this corrupted company who still makes money with wasting people's time. I am waiting for my refund at the moment.

I shop online almost all the time and never ever had any issues like this with online shopping, even with Chinese companies who send packages from China!!! The worst online shopping experience I have ever had in my life is with On Shoes.

Edit on July 22: Since On's response to my issue on July 14th, they have not followed up or did anything yet. I returned the wrong size shoe and received my refund. But On has not addressed all the troubles and bad customer service, they provided me with.

"Sent four emails over two days and no…"

Sent four emails over two days and no reply considering they are available 24/7. I'm trying to refund to pairs trainers and need an address, absolutely shocking, I go on holiday in a week and these need to be sent back asap there is also another order that needs sending back

"Shipping delays"

I placed an order for 2 pairs of shoes on 6/26. I contacted support 7/3 because my order was sitting in 'preparing to ship' after a week and the expected delivery was 7/9. Support told me there's a backlog but I should receive my order before the expected delivery. I contacted support again last night, 7/8, because my order is still sitting in 'preparing to ship'. There's no estimate as to when the order will ship and I was unable to cancel my order. Looking around online, there have been several complaints about the shipping delays for at least the last few months and it seems that refunds are even worst.

"Meine Frau hat mir im April 2024 On…"

Meine Frau hat mir im April 2024 On Cloudhorizon geschenkt. Jetzt nach knapp 3Monaten und ca. 200Km Wandern sind die Vorderen Noppen der Laufsohle abgenutzt und das bei beiden Schuhen. Habe bei On Reklamiert mit Bildern . Nach knapp 24 Stunden kann die Antwort…20% Rabatt beim nächsten Kauf..Hallo ..der Schuh kostet knapp 180 € ….es ist eine Frechheit so abgefertigt zu werden..Habe noch mal eine Mail an On geschickt…warte noch auf die Antwort…aber man kann sagen was auch viele vorher geschrieben….Fashion Schuh kein aktiver Sportschuh…werde jetzt noch warten und meinen Bekannten vom Kauf dieser Schuhe abraten …bin richtig enttäuscht…