"Achtung - Lasst Euch nicht täuschen!"

Ich habe mir im April den Cloudrunner 2 gekauft. Das erste Tragegefühl des Schuhes war fantastisch. Die ersten Läufe haben richtig Spaß gemacht. Was aber jedem bewusst sein muss ist, dass das Material (Sohle / Dämpfung) extremst schnell verschleißt. Ich bin ambitionierter Hobbyläufer und hatte über die letzten 20 Jahre schon viele verschiedene Schuhe, welche ich alle nach ca. 500 km wechseln musste. Diese Schuhe hier sind nach knapp 250 km nicht mehr zu gebrauchen. Bei Kauf muss jedem bewusst sein, dass man hier eher einen Lifestyle (mit perfekten Marketing) als wirklich einen Laufschuh kauft. Kontakt mit Kundenservice ist katastrophal. Nahezu perfekt geschult um Reklamationen abzublocken.

"Shocked and disappointed by On…"

Shocked and disappointed by On Running's terrible customer service. I expected much better from a company selling shoes at this price point. I have never taken the time to write a negative customer service review before, but this was truly the worst I have ever experienced. Fedex left the package containing my On Running shoes unsecured in the lobby of my busy New York apartment building and the package was stolen. When I returned home that evening and discovered that the package had been stolen, I contacted the company immediately. I first tried to notify them unsuccessfully using the chat bot (which is the worst automated chat service I have ever used, I would recommend avoiding this method of contact), before I called customer service directly and informed them of the theft. In my conversation with an On Running representative, or "happiness deliverer" as On calls them, I mentioned that I had found the empty box discarded in my building after someone had stolen the contents of the package. I was told they would look into the issue, but the email response I received the next day was not only unhelpful, but also insulting. In her response, the On "happiness deliverer" stated that: "our warehouse does not ship empty boxes." I never said that they did, what I said was that my package was stolen leaving only an empty box. I continued to follow up two more times requesting that a supervisor contact me to discuss the matter further, but the representative refused to acknowledge my request. It is a poor company policy to allow products at this price point to be left without requiring a signature, and it is unfair for a customer to be held responsible for paying for any items stolen as a result of the company's decision not to require a signature in order to ensure a safe delivery. I have filed a police report and a claim with FedEx and will be disputing the charge with my credit card. I will never order from this company again, and will tell everyone that I know to do the same.

"I bought a pair of cloud trainers"

I bought a pair of cloud trainers, I have a faulty pair with a lump of over gathered material and stitching on the inside on my right foot it hurts after 20mins, so much so I can't ware them, I have called on, and found out that's a waste of time, I emailed on and have been treated like a scammer I own 10 pairs in all ! 9 are OK, I sent proff and order number sent in a receipt I've given evidence , spent the last 4 days trying to get sorted loads of emails everything they asked for then told fill out a warenty form ! Wow I won't be buying this product again so so poor quality and customer services. Still not sorted and my new trainers may aswell go in the bin. I own 2 of the same pairs style and colour, I bought a new pair 2 this year, these are the faulty pair. I won't buy there clothing or shoes again they have gone down hill in quality. And the after care is the worst I've ever had to deal with you can thank lilly on customer services.

"Schlechte Materialqualität. "

Seit September 23 habe ich drei Paar On Cloud Schuhe. Alle drei Paar sind schon kaputt, obwohl im Winter nicht getragen. Die Sohle löst sich auf und im Gewebe innen wie außen tun sich größere Löcher auf. Ich habe u. A. die Cloud Runner Waterproof , die überhaupt nicht wasserdicht sind, zumindest am Mesh Einsatz nicht.Der Kundenservice antwortet nicht.
Ich kann die Schuhe nicht empfehlen und werde mir auch keine mehr kaufen.

Wie zu erwarten kam bis heute, trotz der Ankündigung von On, keine Reaktion vom Kundenservice.

"Garanzia inesistente dopo nemmeno 1 mese di Utilizzo "

Acquistate scarpe da tennis Roger pro 2 utilizzate 6 volte in meno di un mese, suola completamente disintegrata, la signorina del Customer care dice che non passano la garanzia perché è un problema di come uso le scarpe a giocare?! Gioco a Tennis con scarpe da tennis e questo non deve succedere. Customer care pessimo non comprerò mai più le loro scarpe. Ridicoli.

"Miese Qualität, schlechter Kundenservice "

Ich habe mir einen on Cloud 5 gegönnt, dachte ich tue meiner Wirbelsäule was richtig gutes.
Nach 2,5 monaten ist das Innenmaterial, wo der große Zeh dagegen kommt, aufgeplatzt und man sieht die sockenfarbe von außen durch. Vermutlich noch eine Frage von wenigen Wochen bis ein endgültiges Loch durch ist.
Und diese Firma will eine Premium Marke sein, verwendet aber billigeres Material als jeder Discounter Schuh.
Kundenservice antwortet auf die reklamation absolut unentgegenkommend, keine Kulanz.

Update vom 15.7.24
Der Kundenservice hat sich noch mal gemeldet und meine Beschwerde noch mal geprüft. Ich habe einen Gutschein über den vollen Kaufpreis erhalten.
Sehr positiv überrascht, da ich damit nicht gerechnet habe.

"Very poor quality"

Very poor quality. Almost a scam given the price. The shoes tear inside after only few months, if not weeks.

"Ordered Race Tights Half on June 25th"

Ordered Race Tights Half on June 25th, per their order timeframe I should receive them by July 8th. As of today July 1st they still have not shipped and their customer service can only tell me the warehouse is experiencing a backlog. I don't appreciate being lied to, it's obvious from the sheer number of complaints I have found that this issue has been going on for months now. Seems to me they need to look into contracting with a new warehouse. I can venture a guess that the Founders: Olivier Bernhard; David Allemann; Caspar Coppetti, don't have a clue or don't care about the crap customer service that is occurring here in the USA. Garbage company Headquartered in Zürich, Switzerland and one I won't do business with again.

"Ordered two pairs of shoes on June…"

Ordered two pair of shoes on June 18th, one of them for a birthday gift in July, per their order timeframe I should have received them June 26th. As of today June 30th they still have not shipped and their customer service can only tell me the warehouse is experiencing a backlog. I don't appreciate being lied to, it's obvious from the sheer number of complaints that this issue has been going on for months now. Seems to me they need to look into contracting with a new warehouse. Garbage company and one I won't do business with again.

"Terrible customer service and shipping"

Terrible customer service and shipping. I ordered a pair of shoes for myself and a pair of shoes for my wife about 3 weeks ago. The order was supposed to arrive no later than June 22nd. It has now been three weeks since I ordered and the order still HASN’T EVEN SHIPPED. I have reached out MULTIPLE times and the only response I get is “we’re sorry for the delay” with ZERO explanation as to why my order still hasn’t even been shipped. I decided to cancel the order and they told me I can’t because the warehouse has already received the order. Well if that’s the case, WHY HAVE THEY STILL NOT SHIPPED? Absolutely ridiculous, I will never purchase from them again.