"Lasse hos Sixt København"

Vi har efterhånden leaset bil hos Sixt i over et år nu, og deres service er upåklagelig. Især må jeg påpege Lasse fra Sixt København, der lige løfter niveauet til det sidste niveau. Han yder altid kundeservice i topklasse og har en bred viden. Han er altid behjælpelig med at finde den bedste løsning, og uanset hvor mange "dumme" spørgsmål jeg stiller, lytter han altid og kommer med gode råd. Vi håber altid, at han er på arbejde, når vi skal ind forbi.

Endvidere vil jeg sige, at Sixt mini-lease serviceteamet og det generelle personale hos Sixt København altid yder rigtig god service.

"Charge you for damages you didn’t create "

I go to Denmark fairly often, ant least three times a year and SiXt has always been my preferred rental option. However this has changed, the last two times they have charged me fees for damages that I didnt create. The first time I rented was in January and it wasn’t until June I got a email claim stating that there was damages and I had to pay. By then I had deleted all pictures of the car because of the time frame so could dispute that I didn’t make those damages. I didn’t want the headache so I went ahead and paid but by then I had already paid for another rental through sixt in July. I went ahead and bought insurance the second time to ensure that I was covered but they still found a way around it and charged me. Also, when I picked up the car it ended up taking two hours due to their system being down. This of course was out of their control but the person helping me had to go help other people all the time while other customers got their vehicles at regular speed I ended up being at the counter for over an hour. The second time I made the mistake of not taking pictures so unfortunately they can make up anything, and again, also the person at the drop off told me just leave the car and didn’t bother to check it with me. Again I didn’t want the headache so I just went ahead and paid but I’m not making the same mistake three times and will not be renting from them again. I travel a lot and had never had any issues with car rental or damages but somehow weirdly the last two times that has changed, and also how can a rental company claim you made damages to their car 5 months after the fact?

"Scam!"

Sixt appear to have made it their business model to give you an old (40,000 km) car with un-repaired damages from previous rentals and then sticking it to you when (alledgedly) new, minor damage has been added to it upon return. Then they ghost you and do not respond to questions about the alleged damage.

"Safety is not a priority "

I was waiting to write a review because I was hopeful Sixt would resolve the concerns from our rental in July. Unfortunately, not only are they not resolved, but they have now gone back on what they promised they would do.

We had a flat tire in Belgium, driving from Denmark to France. They got a tow truck who replaced the tire with a used one of a different size and said in France we would need a new car or two new front tires. For the next two and a half days we spent hours on the phone with Sixt Denmark saying Sixt France had to help and Sixt France saying Sixt Denmark had to help. While everyone was polite and understanding, there was no follow up. No support even when were told they would be available, and finally we had to go and have two new tires installed on the car to make it back to Denmark safely. We were told repeatedly we would be reimbursed for the tires.

Our rental ended July 14 and at drop off, we were told the car was fine and off we went, hopeful we would get the refund for the tires.

Within days we received notice that there was damage found after drop off that we were being charged for. Then emails back and forth about the tires, sending and resending the receipt. This week, they informed us they are not paying for the tires. Apparently we still owe for the damage though.

Despite paying extra since we were leaving the country, we received no support, and Sixt was completely okay with us driving on a used tire of a different size which we were told was unsafe to drive back to Denmark. Not only are we out more money, but they are claiming we still owe for damage we were informed of after our rental had been reviewed. The biggest concern is that Sixt was unconcerned with our safety, and driving on a used tire of a different size which we were told could not go far, was not a priority. We solved the problem on our own without their help, trusting we would be reimbursed for the tires as they had mentioned many times.

Do not use them if you prioritize safety, or for travelling between countries, because you will find yourself disappointed and out of pocket.

"Uigennemskuelig prisstruktur"

Uigennemskuelig prisstruktur, man får tillagt en række ekstra gebyrer når man skal have udleveret sin bil

"The 2nd star is for the car :)"

The 2nd star is for the car :)

Dreadfully expensive, slow (I spent almost as much time picking up and dropping off the car as I spent driving it!), and sold me a bridge toll that didn't work.

Want to recover the extra cost you had to pay? Sure, go through our HQ, it's a slow and complex process which will sap your will to live and discourage you from completing it.

Oh and we're going to hold onto your deposit for an extra week so we can play with the money.

"Dejlig bil og rigtig søde medarbejdere…"

Dejlig bil og rigtig søde medarbejdere gjorde hele forskellen. Selvom jeg havde booket med kort varsel, fandt medarbejderne en rigtig fin bil til mig. Alting blev gennemgået ved afhentning, så det var trygt og fakturaen stemte til sidst.

"Check the reviews!"

I rented from this company thinking it was the cheapest option. Wrong!

At the pick up, the young attendant was very insistent that I take the extra insurance on top of the normal insurance. Of course, at the end of the rental, not only were the parking lots full with no employees in sight, but they claimed damages the next morning! Luckily, I took pictures.

Normally, Sixt is a good company, not my first time with them, but this particular branch seems to be badly led and doesn’t reflect the outstanding Danish values of trust and honesty.

"SIXT plug & play 5 stjerner "

For år tilbage hvis man skulle købe en eks. printer stod der ofte på papkassen udenpå "Plug & Play" for at fortælle kunden at dette produkt er problemfrit, det er bare at pakke ud og tage i brug.
Samme fornemmelse havde vi med vores bil vi havde lejet igennem SIXT.

Vi havde hjemmefra booket 7 dages leje af en BMW X5 eller lign med barnesæde fra Venedig lufthavn i Italien.

Da vi kom for at afhente blev vi tilbudt opgradering som vi dog takkede pænt nej tak til.

Ekspeditionen og udleveringen af bilen tog lige på den anden side af 5 minutter af venligt smilende personale som havde klargjort det bestilte barnesæde.

Bilen var tanket, vasket, støvsuget og duftede let af citron.

Køreglæde uden bøvl det var bare en fornøjelse.

Vi fik udlev. akut tlf. nr hvis der skulle opstå problemer, det gav tryghed.

Ved aflevering kom personalet selv ud til os inden vi havde nået at tømme bilen.
Personalet gik en omgang om bilen og fik nøglen. Ingen dokumenter skulle fremvises.
Det tog 1 minut og vi var videre.

Helt problemfrit og absolut konkurrence dygtig pris for lejeperioden som vi ikke så nogle andre steder.

Vi vil til enhver tid anbefale billeje hos SIXT, dem vælger vi ihvertfald næste gang der skal lejes bil.

"Sixt rental Copenhagen Denmark- false damages claim"

I rented a car from Sixt at the end of March 2024, We arrived late into Copenhagen airport so had a collection at the airport through a collection box which worked well with our young family ready to visit family after much awaited trip
We used our car to transport us to our family 20 minutes out of the city and back to the airport at the end of our visit
We dropped our hire car off at the airport with ease, no member of the team were there to take charge so we left the keys in the lock box
I contacted Sixt about having paid additional charge per day for the satellite navigation - which was already built into the car with no response
I did however get a notice that the car was damaged, on looking at the garage report sent this states a leak from the tyre, an unhelpful response from the team was it is the customer responsibility to prove the damage wasn't done, without a pressure gage I am not sure how this can be done, but to note on return there were no pressure warnings on the car.
After no resolve I assumed that the matter is closed
August 2024 I'm sent an invoice with no note stating I have outstanding damages, in the email is attached photos of the wheel (not clear how a leak can be seen in a photo) I also note in the rental agreement it states damages to the wheel before my hire noted and a picture of the boot, I raised that this issue as far as I am concerned is closed as I have had no response from March, I have not had any correspondence to the charge of satellite navigation, I have offered in every response to have a phone conversation with still no resolve
I have also raised that I have paid the damage excess waver per day of the hire.
I feel Sixt should be contacting me to offer refund for the satellite navigation and apology for what has been distressing email exchanges.
I would have still all these false claims used Sixt again but can only advise stay away and use a more trusting company