"the best customer support"

the best customer support! they are amazing! thank you for all!

"Habe sehr schnell eine Antwort bekommen…"

Habe sehr schnell eine Antwort bekommen und nach Austausch von ein paar Fotos, war das Problem im Handumdrehen gelöst und mir wurden die benötigten Teile zur Reparatur zugeschickt.

"I sent an email as I had received my…"

I sent an email as I had received my bike but not the other things with it. I had received a quick response that it will be sent out immediately. I had then recieved another email from Freya with my tracking information, it is so nice to get a quick kind response. Such great customer service and nice getting a quick response thru the holidays.
I have not put my D3 Cruiser together yet, but happy I chose Himiway so far and especially very happy with their customer service.

"Leo at Himiway was able to help me get…"

Leo at Himiway was able to help me get some replacement parts so quickly! Customer service was great.

"Above and beyond!!"

Leo with Himiway Electric Bike company was very responsive and professional when I needed a replacement motor hub. Himiway kept my order from a year ago and verified I was still under warranty and replaced my part without question. Leo went above and beyond to help me through the process and offered his own cell number to send pics/videos of my issue as I couldn’t send to the company number. I had a replacement hub shipped within just a couple days. So far Himiway has been honorable to their customer service and warranty. Thank you Leo and Himiway!!

"I just bought an e-bike from Himiway"

I just bought an e-bike from Himiway, everything is completely professional, the website is eazy to understand and work with. Speacially your customer service is so nice and always there to answer all my question, thank you Freya, for helping me even during Chrismas holiday event, Love the energy in your work. Will support you guys in the future and Happy New year Himiway!

"I placed an order for fender and rear rack"

I placed an order for, I thought, a fender and required rear rack. I mistakenly ordered 2 rear racks! I was amazed when I got an email from Sylvia in support asking me if I intended to order 2 racks or if I wanted a fender and rack. That is service! Most businesses would just fulfill the order and not ask questions. I really appreciate that kind of service. Keep up the great work, Sylvia. You're a rockstar!!

"Exceptional Quality and Customer Service – Himiway Cruiser ST Review"

I recently ordered two Himiway Cruiser ST e-bikes, and I am extremely impressed with the entire experience. Both bikes shipped within two business days, which is fantastic. Assembly was straightforward and hassle-free, thanks to the well-thought-out design and clear instructions.

The quality of the bikes is outstanding. They feel durable and well-built, perfect for long rides. One of the bikes arrived with a fully deflated front tire and had an issue with inner tube, but the customer support team resolved it promptly. They sent a new inner tube without any delays, showcasing their commitment to excellent after-sale service.

This kind of support is rare and has made me confident in recommending Himiway to my friends and family. Overall, I’m very satisfied with my purchase and look forward to many enjoyable rides.

"Perfekter Service von Leo..."

Perfekter Service von Leo...

"Fantastic service from Mike at Himiway"

Fantastic service from Mike at Himiway, couldn't be happier! Great service! Great bikes! My bike came with a 2 year warranty, what's not to like?!