"I appreciate everything about TherapyNotes"

I appreciate everything about TherapyNotes! Their app is straightforward and very easy to use. I find that it works really well with my workflow, and I appreciate TN making it (relatively!) painless to do insurance and billing. But a great app is nothing without a great team, and it's in this area TN truly excels. Yesterday, I called in because I screwed up the billing for a client (Like I said, relatively painless!). Carly was able help me sort out the issues, explain why the mistake happened, and then guided me through how to fix the mistake. In all, it took less than 20 minutes. And I think that's incredible.

"Outstanding Customer Support"

I had an excellent experience with Therapy Notes' customer support team, particularly with Anna, who was incredibly friendly and efficient. She handled my issue quickly and professionally, answering all my questions with patience and clarity. The entire support team is always kind, attentive, and willing to go the extra mile to ensure that any assistance I need is provided. It's rare to find such a consistently high level of service, and it makes using Therapy Notes a pleasure. I'm always confident that any support request will be handled with care and expertise. Highly recommend!

"Communication was excellent"

Communication was excellent. I was updated even when the news was the same. I felt paid attention to!
They resolved the issue! I am very pleased with support as they always have been so helpful.

"TherapyNotes has set the gold standard…"

TherapyNotes has set the gold standard for customer service in the world of Electronic Health Record (EHR) software. As a busy mental health provider, I have tried several systems over the years, and TherapyNotes stands out not only for its comprehensive features but for its unmatched customer support.

From day one, the customer service team has been incredibly responsive, knowledgeable, and compassionate.Their live phone support is a game changer compared to other EHR systems with frustrating automated responses or long wait times. Every interaction feels like a priority, and they go above and beyond to ensure issues are resolved efficiently.

Beyond their responsiveness, the support team is extremely patient and thorough. They take the time to guide you step by step, ensuring you feel confident navigating the platform. I never feel rushed or dismissed; instead, I feel valued as both a user and a provider working to care for my clients.

TherapyNotes has thought of everything for clinicians: intuitive workflows, detailed templates, HIPAA-compliant tools, and seamless billing features. They not only deliver an exceptional EHR product but make sure users feel supported every step of the way.

For any provider seeking an EHR with outstanding customer service, TherapyNotes is the answer. Their team is professional, courteous, and always a call or email away. Choosing TherapyNotes has been one of the best decisions for my practice—I cannot recommend it enough!

"Brittany’s Support Was Exceptional"

Brittany from TherapyNotes went above and beyond to help me with billing issues, including setting rates for self-pay clients and submitting payments. She patiently walked me through each step and even helped troubleshoot a separate issue with my Merchant account for CardPointe, which involved ensuring email settings weren’t blocking important prompts.

This level of customer service is exactly why I switched to TherapyNotes within six months of starting my private practice. The support I receive here, including Brittany’s professionalism and problem-solving skills, is a world apart from endless email exchanges with my previous EHR.

I deeply appreciate Brittany’s help and the superior customer service TherapyNotes consistently provides.

"Always willing to help"

Always willing to help, always professional, and open long hours including weekends. Trent K. was exceptionally kind.

"TherapyNotes is Perfect"

TherapyNotes provides an amazing interface and is very user friendly.

Any questions that I have had have been answered with confidence and their Emails have also provided useful information without any fluff. I would recommend TherapyNotes for any practice.

"Friendly & Attentive "

When I called, Starr- the representative listened to my needs and was able to help walk me through how to resolve my issue. On top of just giving me an answer, they stayed on the line until I was able to use the information they shared and confirm that my issue had been resolved. 10/10

"I absolutely love this company"

I absolutely love this company. They are responsive, helpful, and their software is easy to use.

"Great Technical Support "

I was having a problem entering a client's copay requirement, whose payer was out of network. Tommy stayed on the phone with me and showed me how to work around it and provide my client with an up-to-date statement.