"Intended birthday present was late as…"

Intended birthday present was late as the postage from Melbourne to Sydney was 2 weeks (ordered 19/09/24 delivered 03/10/24

"It's a great little shed perfect for…"

It's a great little shed perfect for small areas. Great price and timely delivery

"Everything was tip top."

Everything was tip top.

"Purchased an item and have no record of…"

Purchased an item and have no record of the purchase in my account and therefore no means to track it. Transaction number 5CF873031R187325D

I did get a refund in the end. Not catch's fault. The fault lays with the third party supplier. Perhaps Catch could screen out 3rd rate suppliers

"Great product for skin"

Great product for skin, ordered and came in a carefully packaged box.

"I already gave feedback on the product…"

I already gave feedback on the product and the seller. Now Catch wants feedback on itself? Stop wasting money on feedback questionnaires to appease senior management and spend it on something meaningful.

"Professional and speedy service."

Professional and speedy service.
Items well packed ( padded etc ), so no damage.
Very happy with the overall service thanks

"Decent Shopping Experience with Some Drawbacks"

I appreciate Catch.com.au's OnePass free delivery, which is a good option. However, always compare prices with other sites before purchasing. I had one bad experience where an item ordered in July 2022 was marked as delivered, but I never received it due to a mix-up in my apartment building. Unfortunately, I didn’t get a refund, which I believe would have been handled differently with other Australian e-commerce platforms. On the positive side, the other four items I ordered arrived without issues. Their delivery and customer service aren't on par with Amazon, but definitely better than AliExpress.

"Affordable, not gouging but not deep discounting"

Keeping prices in an affordable band, not price gouging but not deeply discounting

"very helpful "

very helpful , item as advertised