"Horrible Customer Service Wayfair! "

I purchased 3 rugs that are all the same style, different sizes. They are all defective! The 8x10 was used with yellow and dingy dark spots, 2x4 the back trim was unraveled, and 2x3 the right edge is slanted not straight like the left side of the rug. I didn’t even ask for a return as I like the rugs a lot. Wayfair completely denied a return and exchange. They stated that they reached out to the 3rd party/manufacture and this is normal with the rugs. UNBELIEVABLE and I am beyond FURIOUS. I will NEVER order from Wayfair again. HORRIBLE customer service!

"Their return policy is terrible"

Their return policy is terrible! They charge for returns and their “trade prices” for designers are no better than Amazon and actually can be HIGHER with problems for returning or exchanging goods for clients. If an item is past the 30 day window, you’re screwed even if the item is broken. I will never shop there again.

"What a disappointment"

The pictures and video showed a nice desk with plenty of space. The desk I received was for a 10 year old. My chair barely fits in the space never mind if I need to turn around or anything. I told them in the live chat and they expected me to take the desk back apart to send it back. It only took hours to put together. And told me basically I was screwed. Do not do business with Wayfair...they are horrible.

The issue is not resolved. Your customer service agent told me basically to take the desk apart..and send it back. That is not an option. it took 2 days to put it together and I no longer have the box. So basically she told me I was screwed. So it has not been resolved. I will not ever order from your company again Neither will anyone I know.

"I urge you to avoid these scammers"

I urge you to avoid these scammers; their products are made from cheap materials, and the descriptions on their websites do not match the real product. They promise you "free" returns and then tell you about their real "secret policies about products arriving late," and you must pay for shipping. AVOID!

"No accountablility"

Once there are any items in car, Wayfair sends about 3 emails each day to get you to complete the purcghase. I went to complete purchase and duplicate items showed in cart. I deleted them. They rapid fire the emails so you start a process more than once. They shipped multiple items. I spent an hour on-line trying to get labels and another 1/2 hour with CS. who told me that I HAVE TO PAY $37 for the return!! This is unacceptable. They told me that my ONLY return of SEVEN years ago disqualified me from a credit on the shipping. IT WAS THEIR fault! This is my last purchase. I also explained that my company constantly orders Wayfair furniture for our properties...well over $37. I will never order from them again.

"Terrible photos"

I have ordered THREE different brands of towels from here, and not once has the color matched the photo. And they don't pay for shipping on returns! I've now paid enough for another set of towels on return shipping. Very disappointing. If you're not too picky on color or quality, sure, buy from here. But if you like attention to detail go somewhere else.

"I bought a recliner from Wayfair"

I bought a recliner from Wayfair, but it’s already in shambles after just seven months. The footrest is bent in half, and the armrest is coming off the chair. Every time I try to recline, the motor starts smoking. This recliner is a complete waste of money.

I reached out to Wayfair about the issue, but I haven’t heard back from them. I tried contacting them three more times after the initial response, but nothing changed. Allstate insisted that I talk to Wayfair about the problems, so what’s the point of purchasing the protection plan if it’s not going to help?

So, I advise anyone considering buying anything from Wayfair to stay far away. It’s not worth the hassle and disappointment.

NOW JUST WANT SEND REPLACEMENT PARTS TRY GET BROKEN CHAIR FIXED. WARRANTY NI GOOD. PROTECTION PLAN THROUGH ALLSTATE DOES NO GOOD. TRYING PUT BANDAID ON THE PROBLEM

"Items showing as instock going to back order without notification"

Awful company to deal with! Have ordered 2 bathtubs for a bathroom remodel we're in the middle of. The first order was placed on 13th February, and due to arrived 18th-21st February, it showed multiple items in stock at the time of purchase. Then 2 days before it was due to arrive, we found out it was put on back order and wouldn't arrive until April 21st. So we cancelled that, and placed an order for another bathtub, which showed as in stock. That was due to arrive this Friday 21st February. When I checked today, it's now on back order until 22nd August, which is no good, we're remodeling now, and need the bathtub before we proceed with the shower install. So we had to cancel again, and now looking for another vendor to supply a bathtub that will commit to their delivery date!

"Kitchen Accessories, excellent customer service"

Ordered five Kraus kitchen accessory pieces for my remodel plumbing. Everything arrived beautifully packaged, and shipping communication was top notch. Also the sale prices i paid were excellent.
While my plumber was at my home installing them, he found a defect in one of the faucets (something he said was very rare, in the handle gasket, and plumber had never seen with the brand Kraus). I started chatting with Wayfair and sent pictures of the issue, and contact info for my licensed plumber. Wayfair resolved my return & replacement both immediately and kindly. I am so grateful for their response. I will definitely order from them again.

"Bought a $2,000 desk that showed up…"

Bought a $2,000 desk that showed up after months of waiting with a huge scratch on the top surface and an inoperable drawer. They gave me 30% off for the scratch and said they would repair the drawer. I didn't want to deal with hassle of buying a new one and waiting months. Turns out they will not repair drawer. They suck.