"One of the worse companies"

One of the worse companies. Added $700 from wish list to basket. When placed the order f9r $20 door handles, it placed the order for $700. Cancled after 7 minute. Then 5ndays later there comes lamps.shipped which was what i cancled. They charged me $80 t9 return stuff i never knew i was ordering. Run. Run from this company. Scammer

"I would give ZERO stars if I could"

I would give ZERO stars if I could!
I purchased a sectional from Wayfair and 1 of the items listed as "open box". On the Wayfair page they state they "closely inspect all open box items for accuracy". When we opened the item, it was the wrong component AND was missing parts (bottom cushion). We contacted the customer service department, and they wanted us to take a discount (on the wrong piece) and I quote "just go get a cushion made". When I told them that this was not a satisfactory solution, they sold me another “open box” item. When it was received it was ALSO missing the cushion! So, we ordered again……AGAIN it was missing cushion. Instead of simply sending out the correct cushion. I was forced to order piece again at DOUBLE the price…to get the cushion needed! Each time they simply wrote the piece off! Now I have 2 pieces of furniture I have to dispose of!!! An additional note, I signed up as a business (these units were for my reception area). The customer service of the business representative they assigned to me was HORRIBLE! I will not be ordering ANYTHING from this company ever again!

"Merci pour vos avis"

Merci pour vos avis, j’étais à deux doigts de commander chez eux et grâce à vos avis, je vais passer commande ailleurs.
Y en a marre de toutes ces arnaques

"The 1s vanity I received was cracked it…"

The 1s vanity I received was cracked it took a shocking amount of work to return it. Then I order another smaller one that I never received because it broke in shipping. Had to pay two hundred dollesrs to return the third one. Stay away

"New home furniture disappointment…"

I received a call from Wayfair's customer service team! They were really helpful and I appreciate it! ..... Had just purchased a home and was excited to decorate. I remembered not liking Wayfairs quality, but bought items anyway. Shame on me! The screws on my deck rocking chairs never got tight enough, 1 chair back cracked! The table I received was the wrong color and it has a dip in the middle. How do you return a huge diningroom table?? I feel stuck with this junk. 1 of my dining chairs had a screw issue, I was able to fix myself with a drill. My mother always said follow your 1st mind...my mind told me to stay away from wack way fair! I'm done for good!

"The table I was shipped had a large…"

The table I was shipped had a large crack in the corner of the top. I spoke to customer service to request a replacement piece but was told that the only way to replace the table top was to return the current table and be sent a replacement. This required repackaging the table and lugging it to a FedEx location. For my trouble, I requested a discount on the table as well. Once they provided the discount, I was told that they couldn’t issue a replacement because the issue had been resolved with a discount. I have no use for a cracked table!! I spoke to several agents and was told a manager would contact me. No one contacted me. Finally I decided to just return the table (the chairs had already been put together, so I REALLY didn’t want to disassemble and return those)—they only gave me $87 + the $27 discount back!! I could have bought the chairs separately for cheaper. So basically they pick and choose what gets the discount on sets based on what you return. I will not be recommending Wayfair to anyone that I know based on how they handled this situation. Terrible customer service. Update: wound up disassembling and returning the chairs as well to get the full amount back. What an irritating fiasco…

"Terrible at Customer Experience"

Ordered a table through Wayfair, waited a month for it to be delivered and when it came it was missing the top. Did the back and forth with Customer Service, they issued a replacement order. Another month went by and the delivery day came…only the base, again.

Two months in and we had no table. Wayfair’s service team decides that instead of making it right they’ll just cancel the order and offer a 10% discount on a future purchase. What a slap in the face for the horrible experience dealing with them.

Leaving the “Wayborhood”

"It should be called Customer DISService not Service."

If I could give them zero stars I would. Unfortunately, I did not read the reviews before I even considered buying from Wayfair. I now know why my experience was so horrible. Their Customer Service review score is 1.3. Out of FIVE.
I purchased a beautiful rug online. When it arrived, the colors were totally different than what was pictured online. I supplied Wayfair with the requested photo. I got a return mailing label and the return postage was $54.49. I called Customer Service again this morning and asked to speak with a supervisor. I was told that the CEO gave the reps the authority to make all final decisions and the supervisor of that group didn't get involved. What kind of policy is this??? After a lot of back-and-forth, I was offered a Credit of $13. This means my shipping is still over $40. I will never purchase from this company again. I hope my review saves others from going through the same aggravation.

"46' George Oliver Table came broken! "

I bought a table from Wayfair spent $700 on a 46' Walnut pedestal table from George Oliver - They shipped a perfect Pedestal base - then shipped a used partially assembled top - the top's bolts to attach the table were stripped. Which makes the entire table worthless. You cannot attach it - they cancelled shipping the replacement top twice and then delayed it 3 times - then they told me to Donate the table and they would ship a new one - it has been a month with a broken table and they want to charge me for shipping it back to them - Dealing with this company is a complete clown cluster- there is a virtual assistant front end on the website and tough to get a human on the phone. I am fed up and realize ordering from Wayfair was a horrible mistake - ! I want a refund and I will donate the table sitting here in two pieces to a homeless shelter or they can pick it up! I need a table and I need my money back.... not a stripped table top that does not bolt into the pedestal. - I have to laugh - they sent me a broken table said there was no refund - or replacement - and look below - they are willing to give me a 10% discount on a future purchase I LOST $700 DOLLARS ON THIS PURCHASE I WANT A REFUND OR A FULL REPLACEMENT!

"Paid for massage chair got it 2 months later"

I ordered a massage chair on December 6th, 2024 with a promised delivery before Christmas. The delivery date just kept being extended and customer service was useless. Finally I was given a shipping date but tracking said my new chair had been damaged during shipping and was being repaired. I was then given a delivery date in early February 2025 and waited at home only to be notified that the delivery truck broke down and my massage chair was
headed back to storage. I tried to get a refund and order from Amazon but Wayfair wouldn't return my money. The delivery company wrote that my delivery date was changed at my request which was a lie ! My chair was finally delivered on February 7th, 2025 two months since I ordered it. I did not realize what a poorly run company Wayfair is, and the CEO should be fired !!!! I was contacted by Wayfair and they provided a credit of $106.47 for the inconvenience involved in my $2,200.00 purchase.