"Customer service was incredible as well…"

Customer service was incredible as well as guiding through the intricacies. Really got a good understanding of the methodology which I was able to make informed decisions.

Thank you Dan!!

" Excellent experience as promised"

After speaking to a sales rep I made an order a few weeks ago for 10 gold coins. The sales rep explained that the order will take 2-3 weeks to receive and the reason is because they do not keep large inventory and as a result are able to keep the cost low. The order arrived yesterday as promised. Would definitely order product again from them.

"If you're a serious investor..."

After 3 years of doing business with them, Canadian Bullion Suppliers have proven to be very professional, reliable and trustworthy. Information has been accurate, and their advice has been extremely helpful and lucrative. Highly recommended for any serious investor.

"Great customer service!"

The customer service was fantastic and the ease of purchasing what I needed was amazing. I really appreciated their patience and willingness to explain what makes sense for me. I will definitely use Canadian bullion suppliers in the future.

"Top notch!"

Canadian Bullion Services is one of the most professional and efficient companies I have ever dealt with.

I highly recommend them!

"they are the best"

they are the best! I put in my order and within minutes I got a conf email. everything went so smoothly!

"Great Service, great prices, little longer wait times"

I recently bought from Canadian Bullion and had an easy time completing the process. It took around 3 weeks for the metal to show up but they had really good prices and they told me that beforehand. Will definitely use again.

"For starters over the last 3 years I…"

For starters over the last 3 years I have purchased from multiple suppliers and have accumulated several thousand worth of physical gold and silver so I have become familiar with the good and the bad.
Canadian Bullion Suppliers is the absolute worst that I have had to deal with.
If you wish to receive your order in a decent time then forget about this place.
If you wish for them to reply to any emails then you are just wasting your time.
THEY DO NOT REPLY!
Bought and paid for in mid Feb 23 and now mid Mar 23 and nothing received with zero communication.
You MUST communicate with your customers.
This place is simply pathetic.

UPDATE - April 24th with nothing received and ZERO communication including no contact by phone.
Small claims court plus Toronto Police is about to get involved as this place is fraudulent.

Canadian Bullion contacted me AFTER posting the above UPDATE.
They told me they had not heard from me or us.
BBB Better Business Bureau responded to me on April 14 saying they sent information on my file being opened on that date.
Canadian Bullion did NOT respond to me or the BBB.

BBB Serving Central Ontario Complaint #19932798
Company: Canadian Bullion


NEW UPDATE as CB responded to BBB this evening.
6:48PM APR 24TH
Canadian Bullion responds to the BBB file.

Sent: 4/24/2023 6:48:36 PM
From:
Better Business Bureau serving Central Ontario
To:
Scott M
Subject:
Message received from the business about your complaint
This complaint requires action on your part. After reading this message - click here to view your options.


Dear Scott M:

This message is in regard to your complaint submitted on 4/13/2023 against Canadian Bullion. Your complaint was assigned ID 19932798.

BBB has received a formal response from Canadian Bullion. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.
Please review their response to your complaint and advise us of your position in the matter within 10 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

Sincerely,

Teresa S.,
Complaint Administrator
Phone: (519) 579-3080 Ext: 204


MESSAGE FROM BUSINESS: Canadian Bullion.

Good Evening, unfortunately due to unrelated reasons, we missed this email and therefore did not respond. We respond to every email that BBB send us and always try be as transparent as possible. We have spoken to the customer and are resolving the issue immediately.

"After writing a poor review of Canadian…"

After writing a poor review of Canadian Bullion, I was contacted by a rep. They assured me they would clear up any issues I had with my order.
As of today, all issues have been dealt with by Canadian Bullion and they have explained what had happened.
I wish to thank the rep from Canadian Bullion for contacting me , via phone, and clearing up the situation. I also would like to acknowledge Trustpilot for this forum.
I have also placed a new order with Canadian Bullion based on their customer service.

"Still waiting for my order one month…"

Still waiting for my order one month later... will never never purchase from them again. Stay clear.