"Excellent Sales Technical Support"

I needed a shower tray with a specific position for the drain to avoid the floor joists. Matki offer a model with a choice of positions that can be drilled on site. The sales staff were very helpful in helping me decide which model I needed. Post delivery Joshua and Lucas have both been very helpful with very quick responses.

"I needed a new shower door seal and…"

I needed a new shower door seal and unable to find the correct one in shops or on the internet I rang Matki to see if they could help. I spoke to Esme and she was brilliant. After sending some photos, so she could identify which door it was, I was given the part number to order direct from them.
What a fantastic level of customer service.

"Impressive customer service"

My shower door rail fixings broke after 11 years. A quick call to Matki quickly established what parts I needed and I received them within a few days. Very impressed with the customer service, very helpful, prompt reply to email and quick delivery. Special thanks to Esme

"Great service from Lucas to obtain a…"

Great service from Lucas to obtain a spare part for my shower door. All very prompt and efficient. Well done!

"Replacement Glass Panel"

I have been dealing with Graham Bell on a replacement glass panel. Graham has been very proactive, extremely responsive and very professional thank you for your support.

"Amazing service"

Email matki after an old shower flange cracked and water was leaking through my ceiling. Had sourced parts but they wanted over £50 for the flange and another £38 for a seal with a £12 delivery. Matki sourced them very old and as a goodwill gesture supplied the whole set up including the tightening tool within 3 days absolutely amazing service and communication and really helped me. If you’ve got a problem with a matki shower save yourself money, hassle and time skip the merchants and go direct to them very responsive and excellent service

"Fast efficient service from the Matki team"

Ordered a replacement horizontal door seal from a Matki distributor on the basis it was in stock.
Following day received email from company saying they were awaiting said item from Matki and it would be 7-10 working days before I received it.
Contacted Matki direct and placed an order with them.
The seal was delivered in 3 days and also only cost 1/2 the price I originally paid the distributor.
Top marks to the various people I dealt with at Matki.

Moral to this tale - deal direct and cut out the middle man.

"Amazing Customer Service"

Sent an email on 29/01/2025, Lucas replied, also on 29/01/2025 providing all the information I needed, a quoted price for the spare parts, who to call and a quote reference number that I could use to place the order. Contacted customer service team, placed my order and paid. All completed in the same one hour time frame! Advised that my order will be delivered within a few business days. Very impressed with this service. Shout out to Lucas and the customer services team. Well done Matki!

"Excellent customer service"

Sent an email on Saturday and Lucas replied on Monday providing all the information I had requested for spare parts and a reference number and telephone number to call if I wanted to place an order. So impressed with service. Thanks to Lucas and the customer services team.

"Excellent customer service - great availability of spares"

Excellent customer service. Ordered several spares for a shower which was over 15 years old. Parts available, very quick turnaround. The customer service team is very responsive and impressed that spares are still readily available. Would recommend Matki for anybody thinking of a high quality product