"Excellent B2C service"

After contacting customer service team re. rain deflector replacement part, the item was sent to me free of charge as a gesture of goodwill.

"Easy and simple process"

Easy and simple process, with clear communication. Fast turn around and delivery time

"Excellent customer service"

The handle unfortunately failed on our main entrance door. Although it was out of warranty Sebastian arranged for a foc replacement to be sent which we received within two days. Excellent service!

"What an absolute joke of a company"

What an absolute joke of a company, not only do customers get treated like crap and have to put up with utter rubbish doors that I wouldn't even accept for free but so do the workers. Avoid this place like the plague, treat workers differently and sack people for nothing (for not clocking off at lunch 😂) other workers don't either but doesn't apply to everyone. Workers can't smoke when they feel like but managers/bosses can please themseleves. Worst company going, will be making everyone aware to avoid this place whether a customer or someone getting a job here. Bunch of bullies that haven't got a clue how run a business.

"Failed pewter handle"

Had an issue whereby the pewter door handle had failed. Contacted my supplier who were dismissive and didn’t want to know as it was just out of the 1 year warranty period. Decided to contact Solidor directly, speaking to Sebastian who apologised and sent replacement handles FOC directly to me. Disappointed that the handle failed so quickly however Sebastian and Solidor took ownership and dealt with the matter promptly.

"Amazing customer service"

Amazing customer service. Sebastian dealt with our issue promptly and was very friendly and polite, checking everything was received.

"I can’t rate Solidors customer service…"

I can’t rate Solidors customer service enough. Easy to contact, exceptionally helpful and resolved an issue I was having with my door handle super quick.

A great friendly service, thank you for your help.

"Plastic edges for exterior door baffle."

I noticed that one of my front door plastic edges for the exterior baffle had broken. I reached out to Solidor and Sebastian rang me back and arranged to send me some replacement edges. These arrived promptly and fitted snuggly in the baffle. Excellent service.

"Excellent door Excellent customer service "

Had a new Solidor fitted this week - Conway door in Twilight Grey - excellent product and the door looks fantastic , had a slight problem with the lock being tight and the key difficult to remove from the lock but have resolved this by using the recommended Ultion graphite lubricant , customer service -Grace- excellent as I wanted to match the colour of my garage door to my new door , my query was dealt with by Grace on the same day .

"Customer services "

We had two doors made by Solidor, they are high quality and we've had lots of compliments about how they look. We recently contacted them about touch up paint and Sebastian from customer services went out of his way to resolve our query and send a Swatch so we could ensure we had the correct colour match. I would highly recommend them and happily use them again.