"Britania taxi driver in a black hyundi…"

Britania taxi driver in a black hyundi reversed out of mccalls on Ashtons green drive squashed my son in-between his car and my wife's. He then drove straight of leaving me with a £150 bill to get the dent removed. Went in to the taxi office to find a name or a reg but they couldn't help. I will eventually see him again it's a good job my son wasn't injured. What happened to not leaving the scene of an accident or an incident they obviously think the law doesn't apply to them

"Shocking service"

Shocking service, booked the day before. Can’t get a driver to me on time asked for and no promise of one turning up!
Do not use!

"Dont ever book here!!"

Dont ever book here!!! We booked a trip from the airport to our hotel and a trip from millenial dome to our hotel. At the airport they were half hour too late. At the millennium dome they never showed up! We stayed there with 2 little kids late in the evening and had to wait for 2 hours for another taxi. Didnt pick up the phone, said we had to send an email.. on our way back home, they were 40 minutes too late. We had to call another uber after 20 minutes. We almost missed our flight!

"I wouldn't even give this company…"

I wouldn't even give this company 1star.Terrible service, book a taxi for a certain time then when chase it after being 20 mins late to be told they can't guarantee a time. Waited over an hour. Will never use this company again.

"Disgusting left a 72 year old woman…"

Disgusting left a 72 year old woman stranded after waiting 30 mins for a driver to be assigned the booking was just cancelled with no notice

"A driver has taken the Mick out of two…"

A driver has taken the Mick out of two seventeen year old girls. They were coming from st Helens town centre to Newton le willows, he brought them via the east lancs A580 instead of direct route through Parr which inevitably trebled the fayre home. I am not impressed with the taxi driver ripping of 2 young girls.

"DO NOT USE THIS UNRELIABLE SERVICE"

In order to write a review I had to select one star - believe me - they don't deserve one star - they deserve zero. I booked a Manchester Airport return to St Helens 15 March 2022. After I landed and was walking to baggage claim I received a call from the taxi driver and at that time I noticed he tried to call me 3 times. He asked me how long I would be ... well I am no expert at baggage claim and so I said to him I don't know. As he pressed me for an answer I said well it could be 5 mins to 1 hour. When we got through baggage claim I called and Britannia's supervisor had cancelled the taxi and asked if I wanted to book another and wait an hour ... errrrr no! They left me stranded with my 80 year old mother after an 8 hour flight. UNRELIABLE. Do not use if you don't want to be let down.

"Sick to death off prebooking taxi then…"

Sick to death off prebooking taxi then they 40 mins late late for work goin to end up gettin sack cos off this company jokes an customer service is horrendous speak down to u when u raise a issue

"APPALLING!"

APPALLING!
Would have preferred to give zero stars. Booked the previous day for a 6.30pm pick up, message received to say my car was dispatched at 6.35, so far so good..6.55 still no car?? Rang to be told there were no drivers available and she didn't know when there would be one and a driver must have picked up the job and then dropped it, hence me being told a car was on it's way. Company took no responsibility saying all the drivers work for themselves despite my booking being with Britannia. Car eventually turned up making me an hour late, it stank of cigarettes and the estimated fair of £17 suddenly came to £28.50!!!! Absolute rip off - AVOID LIKE THE PLAGUE!

"Booked a taxi in advance using the app…"

Booked a taxi in advance using the app for an airport pickup at 4:10am. Rang the night before for confirmation, the taxi didn’t turn up. The operator was rude and very unhelpful. Will never use them again!!!! No taxis in the area ridiculous with a pre booked service. What a joke. Blue star taxis saved day!!