"Internet down for 16 hours (and…"

Internet down for 16 hours (and counting), logged 5 calls, no call back. Been a customer for years and zero service. Never again - do not use them

"Impossible to cancel"

Impossible to cancel. I've submit a cancellation request via their online management portal, and was informed that they'd contact me. They then called my personal mobile number and tried to convince me to stay, and I said no.

Then a month goes by and I get another charge to my card. I send them an email via their residential support address asking what's going on. No reply. I've been charged another time since then, with multiple attempts to get in contact with them via different means (except by phone, since I'd prefer not to endure the wait times).

My guess is that this is either extreme incompetence, or they have shady sales/support people who get an incentive if they convince a customer to stay (e.g. a percentage of subsequent revenue or something idk), so after the phone call he marked me down as not having cancelled, so he could get paid.

I guess my next step is either sit on their support phone line for a few hours, or to contact the CCCS and my bank.

"Customer Service Support is a Hot Mess"

I haven’t even started the service, but my customer support line experience was, in my view, hot garbage. I needed help with changing the date of my Netlink Trust Activation Date because the invoice that was generated had the wrong date.
You first have to wait at least 15 mins 1 Residential > 4 Installation help > to even get on the line with someone. That person cannot help with the issue, they have to transfer you to yet another team.

This second person also cannot confirm on the call whether the date can be moved up - mind you we were asking for at least 3 business days from the call. They say their other team needs to handle the request. I leave it at that and hang up. No acknowledgement email - nothing on record showing the email is being processed. I have to call again at the end of the day to follow up - same long drawn out process, same response that the person on the line cannot confirm dates.

Only then do I get an ACKNOWLEDGEMENT EMAIL that the request is being looked at. 5 business days pass and STILL NOTHING - not even an indication of when the next earliest date is. I’ve sent multiple email chasers to no avail.

Now I’m worried they will mess up the (wrong) date that was stated in the initial invoice.

"Weaponised incompetence"

Weaponised incompetence--they struggled to locate our account because the account itself is still linked to our old address (five years ago) in their system, although we've been receiving monthly bills at the correct, new address. Requested 3rd party authorisation for managing the account, weeks ago, and somehow, it's still pending despite several follow-ups. Mindblowing, really.

"My biggest mistake was to sign up with…"

My biggest mistake was to sign up with Viewquest. Service is down so much. Never had a single problem with Singtel.

"Absolutely abysmal customer service"

Absolutely abysmal customer service. So called 24/7 customer service is a complete lie. They leave you on hold until you give up. Send an email and no answer. The only way to get their attention is to stop paying your bill.

"Downtime is unbelievable"

Downtime is unbelievable

"worst then Circlelife. "

everytime i always Dc from my game suddenly. always gave me crap excuses and also do MAINTAINCE without warning. they only think that it always on time is the deduction of bill. 70 per month with crappy network is no joke.

"The worst ever"

The worst ever! Use them at your own risk. From the connection to the customer service, everything is a fail.

"Extremely bad customer service experience"

The customer service experience is really bad. I wouldn't recommend it at all.

They essentially can't solve any problems, always putting you on hold and only delay hoping you won't follow up after.

If there are no issues, it's ok. But the problem is the moment you have issues, you realize it is not worth the trouble