"AVOID "

AVOID ! If possible will give no starts at all !!!
Sales branded items and send you replacement replica ! Compete scammers !
Reporting them to trading standards and all possible institutions!

"Excellent"

I ordered 2 Cersanit toilet seat dampers.They arrived very quickly but I ordered the wrong type.
Emailed MTS and received a reply straightaway telling me how to return which I did and refund received within 2 days.
Excellent service from MTS

"Replacement Toilet Seat"

I had a very positive experience in the fact that VITRA have ceased manufacture of the soft close seat that I needed.

Thankfully MTS had one and although a little expensive it now looks beautiful again.

I found them very efficient abut I did have to chase them as did not receive an email confirmation.

I am just about to buy another one.

"Faulty product sorted but they didn't make it easy"

I had to chase my order as it didn't arrive. Turns out another house in my street had also ordered from them and they got confused. I ordered two identical toilet seats. One arrived with faulty hinges that became loose over the following months so I asked for a replacement under guarantee. 1 month later and without communicating with me, a packet of parts for a new hinge arrived through my door without enough screws. I was able to use the original ones to refit the seat and it's now ok. They solved the problem but didn't make it easy. No instructions were provided for this or the original order.

"AVOID AVOID AVOID"

Order cancelled after initially ordering in Sept.
No response to emails.
Very poor customer service
Told produce no longer available but is still available to buy on the Website.

"Give them a chance"

Was a bit worried about ordering due to some of the reviews, but having seen the fact that there was a response against every bad review I went ahead and contacted the company with a query I had before ordering, and I can only say positive things about the company and this email query was replied to within the hour and so I subsequently ordered a part which was received very quickly within two days.

"Great service from start to finish via…"

Great service from start to finish via WhatsApp and phone call to help me identify the fill valve I needed.
Very quick delivery time once the part was ordered 👍

"Inferior product sent and no help from customer services"

I order toilet seat buffers in white. Grey buffers sent which are considerably cheaper rang customer services to rectify. Staff were rude and unable to help.

"BEWARE - DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY!
They supplied me with substandard fake parts that did not fit my toilet and will not refund me as it was over the 30 day limit despite that fact, that I am still within the 6 month limit of the Consumer rights act. They are asking me to return the product in it's original state, which of course I can't do because I had to fit it to see that it didn't work! I paid the same price of the 'named' part for this fake item. I rang them when I recieved the original package to query the items that I ordered but was assured everything was OK. Stupid me.... I was desperate for the correct parts for my toilet. I am going to continue to try and get my money back but please beware.
UPDATE:
Following the ‘story’ that the merchant has written here, I am happy to return the part, which is not damaged but was put in the toilet and removed because it did not work, if they pay for the shipping. In addition, please note that this merchant did not supply me with the original Saneux part that I ordered and paid for. They sent me a cheaper ‘fake’ part. I am still waiting for a refund as is my statutory right. I have since bought an original part and my toilet is working perfectly!

"amazing customer service was supported…amazing "

amazing customer service was supported and updated on my order throughout the process
thank you