"Clarks apple green torhill womens shoes"

I was looking for womens apple green torhill bee shoes in clarks and they were out of stock. I googled and found a pair in my size at Schuh. I have never ordered with them before so I looked up the reviews. They were mixed, there were some positive reviews but mostly negative. I decided to risk it and ordered them. I am so glad I did, I love them and they fit perfectly. I ordered over Easter weekend and they came today delivered by FedEx. I could have had them earlier but I changed delivery date with FedEx. FedEx kept me upto date and gave me a time slot. They were delivered by a pleasant delivery driver. Everything was seamless from ordering to delivery. I would most definately order again with Schuh.

"Beware scammers"

Beware scammers. A few hours after I bought something from the physical shop (oxford street, london), I received a phone call from someone who had my card details, signed me up to google pay and took over my card, buying things for himself. The man was very convincing, sounded professional and claimed to be from the bank. Normally I wouldn't fall for it but he panicked me saying someone had been making payments using my account. I wish I could find this loser. Anyway be very careful.

"Nice website but they use FedEx to…"

Nice website but they use FedEx to deliver and they will not leave in safe place so after 2 failed delivery attempts I had to cancel order and ask for full refund. Sizeable order of over £200 but customer services couldn't help. Could do better much better

"Five star service"

Just visited Schuh in the Trafford Centre, what a great experience - I am elderly and always on the look out for bargain trainers for granddaughters, so wandered into their Kids Department, lovely Holly (Manager) Who I did not know was the manager at the time asked if I needed any help, said I was just browsing see what was on offer, she said there are some sale items still in stock so if you know the size will look what else we have. What other shop offers that service ? Most are just pushing expensive sales, which we as grandparents cannot always afford. So well done to you Holly for understanding the customer in front of you, Well done to Schuh for employing this great young woman

"Very unreliable Not disabled friendly…"

Very unreliable Not disabled user friendly or much awareness of disability terrible service all round still no shoes

"There are decent humans out there!"

Just want to write a review for Schuh in the Trafford Centre. My bag got handed in to them which had my purse, my daughter's purse, a reasonable amount of money and my car keys inside. They kept it safe for me and went out of their way to get it back to me. I am really thankful to them and the person who handed it in which sadly I can't thank. There are decent humans out there!

"I baught a pair of shoes and only…"

I baught a pair of shoes and only recieved 1 shoe ??? But customer service helped me out and gave me a full refund and I returned the 1 shoe

"Went to milton keynes store manager…"

Went to milton keynes store manager sold me a 6 instead of a 5 what I asked for went bk 2 store wouldn't change them after he lied I had to get cctv to prove myself manager is a liar would never shop there ever again disgusting service i now have looked at the cctv and no I didn't try the shoe on like he said I did manager LIED BIGGEST LIER

"Awful "

Ordered a pair of school shoes, only one turned up. When we contacted said they didn’t have any others in stock? So they’re refunding. Surely you must have the other one.

Now got to wait for a refund and order new school shoes from somewhere else. Customer service awful.

"Awful experience no after care "

Awful experience no after care
Lots of AI apologies no actual help
Took money keep saying don’t worry you have a year to return
It’s not the length of time I care about it’s actually returning the parcel correctly
Poor poor service