"Great minis"

I have ordered several times, and have always received great quality models in good time. Love having lots of choices of creators!

"The figures that I have purchased are…"

The figures that I have purchased are all perfect, and delivery time to receive them was just great. I will use this company again.

"Great creators on this site"

Great creators on this site. Would recommend not buying models with thin parts if possible as there resin is a bit bendy. Other than that great prints

"Good Source for Printed Models - Until There's a Problem"

I've made a number of orders over the last year and have been happy with quality of the models and printing. You do need to check each model carefully and remove the many printing remnants.

When there's a problem however customer service is very poor. They would only get a rating of one.

I ordered a batch of products, three of which were missing parts with another being printed at a different scale than other related sets.

Dealing with customer support has been a very aggravating experience. They were slow to respond, ignored problems, required repeated follow up and when they did answer it was often wrong.

Replacements sets were sent but they too were missing parts. A refund was provided but that too took two attempts to get right. The order was in May, it took to October to resolve.

The defective products are still being advertised for sale on the website.

"Most of what you receive is good…"

Most of what you receive is good quality prints. Unfortunately, there is always an error in every order I get. They are good about fixing the order, but that still take a bit of time, and twice I had to ask the status of my order only to learn it had been skipped over or was delayed.

"No issues, items arrived safely"

Ordered the set of 4 spiritual weapons, all arrived in perfect condition and well protected. Can't comment on the customer service as I had no need for it, but I'll be ordering again for sure

"I ordered from this company"

I ordered from this company, it took over 4 weeks to even get my order out even contacted customer support and they didn’t respond this a week after i’d recieved the order when it arrived there was 3 items there were broken ( got an excuse of one that it is how the designer designed it….)one looked like it had been snapped to fit in the damn package(get bigger packages if the item doesn’t fit 🤷‍♀️) , i was trying to paint some for my project and when i tried to place them on blu tack (blu-tack damn it…) to hold them to paint them, the damn things snapped in half they are not good quality and are flimsy…. DO NOT ORDER FROM THIS COMPANY just go to some where else where they actually have better quality control cause clearly it is lacking severely here….

"I was flooded with 15% off on my order…"

I was flooded with 15% off on my order with adds so did the purchase of 83USD then without a prompt my purchase was processed and I didn’t receive the 15% off. After a month of hearing from no one I got an email saying my product was on its way and I tried to reply to that and still couldn’t get a hold of anyone until I contacted DM stash and one of their employees contacted only-games for me… after all the wait and frustration the insultingly sent me $4 instead of the $12.45 I should have received. Not to mention half the pieces showed up broken like bow tips and axe heads. Pretty sad experience.

EDIT: After their half assed lying reply, they offer a 15% discount to people who sign up for the news letter and first time customers. Then they also offer free shipping over 75 dollar orders so their response was candid at best. Try to make your lying look better next time.

It’s too bad trust pilot doesn’t let you post photos, 2 of 8 showed up broken barb missing the top of his bow and paladins hammer was broken in half.

They are unprofessional. Terrible to communicate with and don’t have good response times with large dollar orders either. Try another online shop.

"Poor shipping and customer service"

The models came very late and while they look okay, they have pieces missing and I haven't heard back regarding replacements despite emailing twice. I have attempted to leave a negative review on their site and it not appear .... but my 5 star reviews make it on!

"Truely don't waste your time"

Truely don't waste your time, money on them. Getting the product in the shape it is supposed to is basically a lootbox. The Customer is slow and incompetent at best. In trying to get a replacement for an item they shipped scratched they replace the wrong item after I instantly corrected their mistake. Some how this one despite being packaged alone winds up without an arm, and in worse shape than my initial order after about a month of faffing about. Truely only games, and they parent company my mini factory deserve nothing, but embargo for failing to provide the services they pretend to offer.
Edit:
I just to be done dealing with them refunding me due to this backlash is just an attempt to save face. No refund was even requested.