"Always someone helpful on email or the…"

Always someone helpful on email or the phone if you've got a problem.

"Give Co-Wheels a try."

I gave Co-Wheels a try and was very impressed.
I had issues with other users not re-fuelling the car we were using but I would recommend that people give Co-Wheels a try.
The 'after care' from all of the staff has been positive and very helpful when I have had queries. Thank you.

"The customer service is excellent but…"

The customer service is excellent but it’s frustrating that the annual licence recheck only becomes an issue when I make a booking. It would be better if I was notified ahead of time so that I can get it done before I need to make a booking

"We've opened an account with Co Wheels"

We've opened an account with Co Wheels, but never had an opportunity to use it. Their customer service is amazing - they are always available, understanding and helpful. Once we had a chance to use it, I'll update my review.

"Impressive response "

I was impressed that the team responded to my request (to expedite the annual check of my driving licence) outside normal office hours.

"Dealt with Aaron about my membership"

Dealt with Aaron about my membership. Quick, efficient, clear, helpful. What more could I want?

"I have used co-wheels for a few years…"

I have used co-wheels for a few years now and I have been very happy with the car's and found it very easy to access the car's and availability for them. I'm sorry to leave now but I have a new car with insurance with replacement if anything happens whilst it gets repaired or replaced. But I would like to return in the future if I need to, so thanks for letting me a member of your car club.

"Jordan"

Jordan, their staff is an amazing person. He helped me to get the app sorted out and I love using co wheels. Thanks

"5 star service by Common Wheels today…"

5 star service by Common Wheels today and a special mention to Gareth who very quickly and efficiently resolved my issue. Super service.

"Best driving and customer service experience. More of this please!"

Recently used the electric MG5 from Bethesda, it was the best driving experience I've ever had. Beautifully smooth, comfortable and powerful too. Enough space to move my girlfriend and all of her stuff out of her uni house and enough range to get us all the way to her grandparents' in South Wales! I've just used their customer support chat, and while the genAI robot is pretty dumb, it did quickly ask me if I wanted to speak to a human. After waiting only a few seconds I was connected with Gareth and he actioned my request immediately. Will be using again.