"Excellent service by Hannah"

Excellent service every time.
Tonight had a problem with my baby constantly being sick and myself not planning ahead well. My booking got to the end and someone booked my car after me. No way I would have been able to make in time.
Hannah made my day. She understood the situation and handled it professionally. She contacted the next person helped to rebook a different vehicle for them and extended the booking for me in a matter of minutes.
Thank you, Hannah!

"credit because the fuel card wasn't recognised"

The fuel card wasn't recognised at the till for some reason. Paid on my own card and e mailed a copy (photo) of the receipt to Co Wheels, who promptly replied to credit the amount to my Co Wheels account.

"Helpful, responsive customer service"

Very helpful and quick responses from customer service, mainly from Hannah. Zoe and Aaron also assisted. Request number 185197.

"Customer service extremely helpful"

Customer service extremely helpful, friendly & polite, quick and easy car rental from the application to booking to driving and payment, smooth process throughout lovely cars to drive! Highly recommend to anyone! 5 STAR ⭐️⭐️⭐️⭐️⭐️ thankyou x

"Always responsive"

I have always found the co wheels team helpful and any issue i have come across has been resolved quickly. Very good responsive customer service. Thank you.

"How quickly the reply came back"

How quickly the reply came back

"Recommended to anyone "

Co-wheels has been a life saver for me in the last 6 months of not having a car. It’s so easy and convenient to use and super affordable. Better than getting a taxi for the food shop and cheaper. I have recommended to everyone I know and would love to see co-wheels become more popular and well known. Customer service has also been great and been able to help me with any problems with starting the cars or unlocking them in minutes.

I am getting my own car so no longer needed but would highly recommend to everyone who may need a car on the odd occasion for short trips.

"Poor customer service after problem with rental "

During my recent weekend rental the car repeatedly malfunctioned and the alarm went off 2 to 3 times every single time I locked it. I had to wait by the car for 5 to 10 minutes every time (10+ times over the weekend). I reported this twice - there was no immediate fix but they did recognise the issue from other cars.

I complained afterwards, saying I thought I should get a partial refund. I was offered £10 credit based on a rental of over £200 - even after I escalated to a manager.

This car was not functioning normally and disrupted my whole weekend. I think they have made a mistake in not recognising this - it doesn’t follow common sense that this counts as a normal rental and that you would not offer some discount or refund more significant than £10.

"Waste of a parking space"

Waste of a parking space. They have about 3 cars parked in Plymouth and never seen one being driven. Probably because the sign up process is a joke. Forget it if you want to book a car on the fly. You need to plan ahead for these cars. Then don’t even think about daring to google promo codes when you get to the part where they ask you if you have a prom code. I made that mistake and apparently the ones I used meant they wanted to see my North East buss pass! Get a grip mate. Don’t put promo codes in the checkout process and then cry if someone googles promo codes you morons. Cancelled my application as was trying to use their car a week before we got this far. How about remove your cars from Plymouth so we can have 3 car parking spaces back, as nobody can be bothered with your stuck up sign up process around here.

"Customer help is great."

Customer help is great.