"Took £25 from me for a joining fee sent…"

Took £25 from me for a joining fee sent me a congratulatory email then the next day I got an email saying I failed the credit check, I didn’t want to buy the car just rent it, shouldn’t be doing credit checks when no credit is provided.
Overall a useless company which very poor communication skills, wouldn’t recommend at all, just stick with the obvious Europcar or Avis, you’ll save a whole day sending pictures of yourself and then getting codes from the dvla to then be told well you had a ccj 4 years ago that might I add is fully satisfied and paid, these people told me I can’t rent a aygo due to insurance reasons, I suggest better insurance

"A pack of fraudsters!"

I was on Co-Wheels. I accidentally damaged a vehicle. I had called up at the beginning of the rental to ask if they knew of previous damage as there’s no logbook. They told me not to worry as there’s no other rentals after mine cos the cars due for an inspection or something. So when I dented the door, I didn’t bother calling. They emailed me a day later, I confirmed I had done it, and they charges me.

They then told me they’re cancelling my membership, I asked why, and they replied that’s it in the t&c’s I asked where, and was given the exact wording from section 9.5 with a copy of t&c’s. I then realised that the original set of t&c’s I’d received with the notice of damage did not have this section 9.5. They basically changed the t&c’s without my agreement. A week later they sent round a general email updating their t&c’s. FRAUD!

I was originally in contact with Jade Hocking, then escalated this fraud to her manager Andrew Rutter. He sent me a long email of general gibberish ignoring the points I’d raised , ending that he hopes this completed the issue. He has never replied to my follow-up email, not him nor Jade. When I call and ask to speak to either of them, staff will ask why I’m calling then put me on hold and refuse to put me through. Basically using their minions to protect themselves.

Update (to address their reply):

This is the first time they’ve actually replied to me since Mr Rutter decided “this should conclude the matter”, suddenly when I escalate this to a public forum, they sweetly decide to reply in under 24 hours, quite impressive.

They don’t think they only deserve 1*, well Co-wheels, a little secret for you, the customer decides how many stars you get, NOT you. And I’m sure that anyone else you give similar service will gift you the same amount of stars.

I agree it’s common courtesy to inform them of damage but when they’ve already informed me that they’re not really bothered about details of previous damage cos inspection due, and damage occurred after working hours (7pm), I’m extremely curious what they would’ve been able to do faster or better.

It’s a nice excuse to call FRAUD an “error”. Why is an operative sending out 2 versions of t&c’s when dealing with 1 case, especially when I requested details that didn’t exist?
Ohhh, it’s an “error”
Right?

Needless to say they still have not acted in an ethical or community spirit which they “pride” themselves of, ignoring customer emails and being generally crooked.

BTW, I’m not the only ones who’ve experienced this style of behaviour from Co-wheels, but I’ll leave others to write their own stories.

"Fantastic On Street Car Hire."

Great choice of cars in all areas.
Fantastic customer service.

Tell your friends that if they want cheap on street car hire then this is the place to go.

I love the practicality of the Toyota Auris Hybrid Estate. Aygo’s are a bit small but then again, I am a bit tall.

"Worth trying!"

A great idea - and if you're in the right area, it really works. For us, it's much cheaper and more convenient than owning a car - worth trying!

"I have an plug in hybrid and charge it …"

I have an plug in hybrid and charge it in Dundee 3 - 4 times a week. Over the last year I have noticed that Co-wheels vehicles are parked in the charging bay reserved for public use. despite the car club space being empty. If i park in the space reserved for the car club vehicle i would get a parking ticket. Sometimes the vehicle is not even plugged in. This happened to me recently. the parking attendant agreed it would be OK if i parked there but when i returned an hour later he had put a ticket on it..When I met him a couple of days later he explained he was glad he saw me and said he had phoned his boss and he said he had to put a ticket on it despite him saying it was OK to park. He thought we would not need to pay but a week later our appeal was refused. As electric cars become more common this will cause problems.
Ian Usher.

"Best Rent Car Service"

I was served with their best service and 24-hours emergency helpline. The cost for renting a car is really acceptable for short trip and daily use such as shopping or watch a late night movie. They also have a quick response to e-mail request.

the best service I have received in UK.