"Always a pleasure never a chore"

Been with co-wheels years now - the best bunch of people doing great things to help people stay mobile, green & lean!

Love ya bye x

"Good car club with helpful customer service"

I've been a member of CoWheels for several years, and it has been great for helping me not need to own a car. It's had some teething issues, but they are always at the end of a phone and happy to help, and thankfully it all seems to run smoothly now. Thanks

"Great customer service!"

There was an issue with the car I originally booked but Zoe was so quick to help me. She was so friendly over the phone.
I later discovered an issue with the mileage cost and Kyle was super quick to respond and resolve the issue for me.
I am so grateful for their help! I have confidence in this company and will definitely recommend to my friends and family!

"Customer service team is always very…"

Customer service team is always very helpful and efficient. Cars are well-located, in good condition and pricing is fair.

"Very responsive to queries and ensure…"

Very responsive to queries and ensure the whole process has the customer in mind.

"Awesome"

Awesome. Super helpful, super friendly. Cannot recommend highly enough. Aaron was a star. Thank-you.

"I raised an issue upon new account…"

I raised an issue upon new account application and the customer service staff referred to Marketing team - Gareth who sorted out the issue promptly with clear feedback.
Excellent and Efficient Service team indeed👍

"Environmentally-(more) friendly and customer-oriented"

I have been using Co-wheels in Glasgow, Scotland for about 2 months. I would strongly recommend them for the following reasons:
+ they only have either electric or hybrid cars: less pollution overall.
+ there are usually several cars available next to my home: very convenient.
+ the service is very responsive and helpful. For example I had a problem with an EV car yesterday but when I called I immediately got a replacement booking at no cost (and for a better car).
+ the registration process is relatively straightforward and can all be done online.

Some things that could be improved:
- the app and online account should be more in sync and have the same, and overall more, info.
- the fuel or charge level are not properly updated online, which makes it hard to plan long trips especially with EV cars
- it would be good to show a photo of the car at its location, online, to facilitate finding the car or just seeing what it looks like prior to booking it.
- information on how to refuel the car should be available in your car booking online / in the app, for now it is sent by email separately which is not convenient.
- it would be better if it was possible to end a booking early and maybe get a refund, or at least have the car become available again for other members, and in any case not have a booking that you ended showing in the app as 'ongoing'.

Overall, some things can be improved but I am still giving them 5 stars because it really seems that they are doing their best to get better. I have used Zipcar for years before using co-wheels and I definitely prefer co-wheels. I also tried to register for Enterprise and the process was tedious, obscure and not client-oriented.

"Impressive customer support"

Instant response at 10pm to my request to update my driving licence. Very impressive late-evening customer service.

"Great customer service "

Customer service replied really quickly with great info. Really hope a branch opens in Carlisle so I can use this scheme!