"What a Joke"

Got a $100 wine voucher from my boss and decided to try it out since I love wine and thought this would be a great way for me to expand my tastes. Entered my address and they don't ship to my region. Fine, I entered a different address in a different city. Nope. I exit the site and think on it a bit more trying to figure out what to do. Go back in five minutes later to try a different address three hours from me and find out the package I had selected is no longer in stock. Cool. I go back and suddenly it's available again? But then my voucher is gone, it's already been used despite me not even confirming an order or putting in my billing info (which, seeing these other reviews of being charged non-stop, thank god I didn't)! Obviously shady and I will be tossing this voucher out.

"I love what naked wines is trying to do…"

I love what naked wines is trying to do … but … I have to be honest, as someone who grew up with wine in her heritage (South Africa) the selections leave a lot to be desired. The price point per bottle of wine for me is not worth it. I have made a lot of coq au vin and beef bourguinon in the last four months because I can’t bear to waste a bottle of wine.

"Is a refund worth the hassle?"

The idea of obtaining a refund if a wine is not enjoyable sounds like a great idea and I have to say the company honored its advertising in this respect.
I have been a member for a few months and after receiving two mixed cases I can say that I enjoyed 2 wines and tolerated another. The rest were poured down the drain.
In general, the wines are of low quality (especially those on offer) and inflated in price before discount.
If you can be selective and go for some of the more expensive wines on offer, then probably the company is a s good as other online stores. If you listen to their advertising blurb you will be disappointed.

"Liar, liar, pants on fire"

These folks are lying even on their responses. Very shady business practice. When you go to FAQ under cancellations, it tells you to cancel by calling in or emailing. However, from the responses here, it states you can cancel via website. What a bunch of crock! Lying POS.

UPDATE:

Read the same copy and paste response below. YOU CANNOT OPT OUT USING THEIR SITE. YOU HAVE TO EMAIL THEM OR CALL THEM. They've opt out to be detailed so they can get away with saying it. Again, POS company.

"Agree with other horrible reviews"

Agree with other horrible reviews. Shady AF! Very misleading. Makes you create a public profile, unknowingly, while simultaneously signing up for a monthly fee, also unknowingly. Stay away. Another unethical company.

"Really Pleased With The Wine & The Service"

I have had my subscription for almost a year. I really enjoy it. I have had maybe one bottle that I was like "meh." And chalk that up to more personal preference than the wine itself. Every bottle that I have gifted has been well received. I like that I build up my angel account so that when I am ready to order a case I can usually do it with my balance. I think the recommendations are fantastic. The one time I had to contact customer service with a shipping issue (which was a 100% on the shipper, not Naked Wines), the customer service agent was absolutely delightful and helpful.

"Naked wines prices are fair"

Naked wines prices are fair, they help you pick if you don't know the wines, and they guarantee their products. I like that you can communicate with the vintors!

"Wines were just a tad lower than so so"

Wines were just a tad lower than so so. Then they pull $40 from the card you use for the "Special buy" they offer. Cancelled as soon as this happened.

"Shady marketing and poor business practice"

I work for a small 4th generation family winery in Napa Valley, so when I saw a Facebook video ad from Naked Wines with the CEO explaining the "little secret" about Napa Valley Cabs, it grabbed my attention. First, he incorrectly claimed that it costs about $15 to make a bottle of Napa Valley Cabernet. This blanket statement is not only misleading, it is harmful to many of us producers here in the Valley. He insinuates to consumers that if they spend $100 on a bottle, they are overpaying by $85, which is simply not true. An average of 10% of the bottle price is reflected in the cost of grapes, and cost is relative to quality. Why are some bottles cheaper than others? A significant contributing factor is because they are buying cheaper grapes, and cheaper grapes make cheaper wines. The CEO then goes on to explain that marketing is the #1 reason consumers are being overcharged because apparently, according to him, all Napa wineries are spending a lot on marketing and that cost must be passed on to you, the consumer. I found this humorously ironic considering the sheer number of targeted Facebook marketing ads I receive from them, the 560,000+ views of just one of their many video ads, the $100 off gift cards in boxed shipments from their strategic partners, etc. They are spending tens of thousands of dollars on their marketing, so by their own logic they are passing those costs along to you, yet imply that it is Napa Valley wineries who are doing this. Naked Wine's "one size fits all" explanation of bottle pricing falls very short of being accurate, and I made a short comment on one of their Facebook ads they paid for me to see. Instead of responding, or simply letting my comment be, they promptly deleted it and blocked me from their page. Why didn't they want others to read it? How many honest reviews that may not be favorable to their brand are they deleting so you can't see them? I've had some of their wines before and they are fine for an average or below wine consumer. To wine enthusiasts however, the difference between a $15-$30 bottle and a $60-$100+ is enormous and undeniable. Naked Wines' marketing is throwing not just big Napa wineries with "fancy wineries and expensive tasting rooms" under the bus, but us too, the small family wineries. I would expect a pure-marketing stunt like this from a marketing exec, not a CEO. I urge all wine consumers to do their due diligence and research and not buy into this shady marketing. If at the end of the day you still feel comfortable in supporting a company like this, that's wonderful. I would also urge this company's CEO to not sacrifice his own morals for his own company's profits.

"My boyfriend had this on auto pay and…"

My boyfriend had this on auto pay and we didn't use it. I have found that if you wait and accumulate credits AND THEN HAVE THEM CHOOSE THE WINES, you win. They do a great job and they're also very nice.