"I ordered a bonsai tree on Friday…"

I ordered a bonsai tree on Friday 25/04/25
And it came on Saturday 26/04/25
It came all looking healthy and packaged really well!
And the company is on hand to ask any questions that you want! They are amazing and I will buy from them again in the future.

"Such a perfect little bonsai tree…"

Such a perfect little bonsai tree arrived! I purchased a Chinese elm bonsai tree for my grandparents who were absolutely delighted to receive it. The tree is beautiful and arrived very quickly - within 2 days of ordering it. It is good quality and came packaged very well. I believe bonsai direct are one of the best bonsai tree suppliers!

"My second time ordering"

My second time ordering from this company, buying a large ceramic pot and drip tray for repotting my bonsai. Arrived carefully packaged, with full instructions, soil, wire and mesh. The pot and tray are good quality, and my bonsai looks great in its new home. Very happy and would use again :)

"Won’t refund after 7 days"

Won’t refund after 7 days. I’ve been looking after my tree since Christmas hoping that I will see any green leaves or flowers and nothing. It’s basically twigs in a tray. I’ve watered it gently and fed it as it advised. Really poor.

EDIT to the reply. It won’t let me upload a photo on here, or I would. I saved the twigs in the pot in hope.
EDIT - I will email you the photo with order number. I haven’t emailed you as it makes it clear on your website that you only offer a 7 day refund and if I have pruned it, you also do not offer a refund. I know I can’t have a refund as I pruned it to try and save it, but I have been sent a defective tree so wanted to share my review of my product. That’s all. I don’t want to have to email you but I will, to prove my purchase and review is genuine.
EDIT - I will dig out the order number but this is extremely frustrating as I’m not asking anything of you, I just wanted to let people know that I’ve been sent a defective order!!! I’m now getting cross, as I’m having to come on here again, when all I wanted to do is write a review which you wanted. I will send the order number and will contact trustpilot - this is an awful experience.

"Brilliant service tree came well…"

Brilliant service tree came well packaged real care been taken absolutely love the tree will definitely buy from the company again ..many thanks

"Amazing First Experience…."

After a few months of obsessing over them, I purchased my first Bonsai from Bonsai Direct and it just arrived this evening. Could not be happier, I ordered Saturday delivery and was worried I wouldn’t get it on time with the recent storm hitting the UK but it came fine and in exceptional packaging to keep it safe. The tree and service exceeded all expectations.

Would not go anywhere else now as Bonsai Direct has set the bar very high.

Thank You, I look forward to my next purchase which I know is going to be very soon!

"This is my second bonsai I have ordered…"

This is my second bonsai I have ordered this month,the plants arrived in perfect healthy condition, protected and packed securely, both orders were delivered next day,excellent company and will be ordering again from this company

"Christmas Gift for my son"

Ordered a 12 year old tree of a thousand stars for my son's christmas gift. Package arrived and it was really well wrapped. No damage, no soil loss and in excellent condition. I have no doubt it will transport back to his own home 200miles away despite having been taken out and admired, without, I suspect any damage. My son loves it and hopes to be able to look after it to a good age. Care instructions are also excellent and easily followed and they now have "bonsai care" on their website menu I have no doubt will prove extremely helpful to my son. Thank you Bonsai Diect for an excellent service. ❤️

"I ordered on the 22nd of Dec and was…"

I ordered on the 22nd of Dec and was assured it would arrive on the 24th. I received several updated from both Bonsai Direct and DPD ahead of delivery.

It arrived on time and the packaging and delivery process was flawless.

Surprisingly….the quality of the tree was exceptional. Overall… I’m blown away by this business. My expectations were low as I left it until the last minute but I was very happy and impressed with this business. Thank you.

"Exemplary service"

Exemplary service. Can't find anything bad to say about them. If you want a bonsai by post this is the company.