Penicuik Home Improvements

Home & Garden
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807 reviews
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Penicuik Home Improvements

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Kelvin Martin

2.00/5.00

"New front door - AVOID"

UPDATED REVIEW

Having previously given 5, stars and the undernoted glowing review I have to edit this due to poor customer service! I had my door installed and at the time of installation the satisfaction survey is also done. (Now I know the reasons for this) At this time I was told about what the installer had done and a run through of a checklist which he needed signed off, nothing was stipulated about timescales for reporting faults etc, nor was this discussed at the sales pitch and point of agreement being drawn up. I am now being told that you have 7 days, yes 7 whole days to report any faults which after this time period are not covered free of charge and will incur a charge for remedy.

This was not disclosed to myself at any time by either the sales advisor or the installer. I also made numerous attempts to contact penicuik via e-mail to no avail and no response was provided. I would not recommend this company given my experience and having paid £1200+ for a front door to be told it will not be repaired, I won't go into the seal of the door which requires to be replaced, needless to say no one else has turned back u to fix this!!!

AVOID FOLKS


I ordered a new front door for my property after having received a phone call from the sales team to book a consultation. The sales assistant attended promptly, on time, was polite and thoroughly explained everything. The company were accommodating with the repayment plan and willing to adjust figures, presumably for a sale, however it suited both parties.

The pre-installer appointment a few days later confirmed that all sizes were correct for the door which would be manufactured, it was reassuring this process was undertaken to ensure a smooth installation when the day came.

Installation day arrived and our installer Stevie arrived early in the morning, he was unfortunately caught up in traffic but this cannot be helped. The standard or work carried out by Stevie was to a very good standard, he was efficient, professional, provided informative explanations of any work carried out and kept the area clean where he was working. The whole installation took a lot less time than i thought it would have and i believe this is down to Stevie's experience and skills. The only issue was the manufacturer had not included the letterbox or spy hole that we had picked during the sales appointment. This issues was remedied the following day with another worker attending and installing the spy hole, we then decided against the letterbox being fitted in the door for security purposes, so in the end it worked out well and no harm done!

10/02/2019

Mrs Bernard

1.00/5.00

"Stay clear of Penicuik Windows DO NOT USE"

Had a really bad experience and still draughty, condensation and noise levels are bad

08/02/2019

Anne Goodwin

5.00/5.00

"We would like to say what an excellent…"

We would like to say what an excellent job we had done by Penicuik 8 windows 1 front door +french doors at back. The guys were spot on clean & efficient,as soon as they arrived at our house work started dust sheets put down everywhere in house.They stopped for about 15 mins for tea then back to the grindstone & we must say not even a skelf of wood was left in our garden where old windows & doors were put,all rooms were hooverd & put back together only thing they were that busy only got Brian,s name so well done to the team 3 cheers .

08/02/2019

Edvis

5.00/5.00

"New windows"

Very pleased with the windows we ordered, very professional team and installed them in a record time, professional staff! I will highly recommend penicuik!

07/02/2019

Tara Jamieson

5.00/5.00

"Efficient"

Efficient. Tidy. Fast & Proffesional. Would Highly recommend them.

31/01/2019

Ailie Brown

3.00/5.00

"Good windows, poor service."

We had windows from. Penicuik put in last year, they were great and so. Was the service. The ones we put in this year were also great. The service, however wasn't. The work men left a mess and their excuse was that they didn't have a vaccume. They left nails and a mess outside the front door and on the road. I then brought up that the cat flap wasn't what we asked for, it was too small their reply was that I should lay off the cat food. I then kept back 500 pounds till the problem was resolved and the man that phoned me to arrange the replacement was rude when I couldn't agree on the next day for them to come iin and was quite apparent on the fact that '500 pounds was quite alot of money for a cat flap and they want to get it done soon.' To be honest, the service really put me off recommending, despite the produce being good.

29/01/2019

Pete Milne

1.00/5.00

"Bandits"

So, just had Penicuik come to give a "free quote" for Windows and doors replacement. After doing his wee pitch, we advised him we're going to pass as it's not realistic at the moment (code for f*** off I'm no paying that).

When he called his manager, Martin for permission to leave (another red flag), his manager asked to speak to me to try and change my mind. He then proceeded to argue with me over the phone when I challenged their 95% acceptance rate for finance and I highlighted they must have a high interest rate to compensate.

That's when he hit out with the "With all due respect sir...". Stating that I was wrong and it's only 1.52% per month of the balance remaining. (If you're not sure what that means, you pay a high amount of interest initially then it reduces with the balance). I said I understood what that meant and he interrupted me again to say I didn't know what I was talking about so I told him I was not going to be spoken to that way and ordered him to remove his salesperson from the property.

Avoid these a***holes wherever possible people.

Edit 04/02/2019:

These crooks are yet to contact me to discuss my complaint raised here and on their website. If I haven't heard from them by Friday I will contact Watchdog.

21/01/2019

Robert Perrie

4.00/5.00

"The overall experience was very good…"

The overall experience was very good from the initial contact to the final fitting.
The salesman was very thorough when he was explaining the product and the paperwork was completed very quickly.
The fitter arrived in plenty of time and the job was finished off to a high standard. There was a small problem at the end - the door knocker was the wrong size and the replacement has still to be put on although that will be remedied shortly.

20/01/2019

Colin Lyle

5.00/5.00

"Amazing company"

Well u can always be a bit wary about having companies in ur home and trying to bully u into a sale but not with Scott he was so helpful and down to earth like having ur pal there for a coffee and nothing was too much bother for him to get us the best possible price.

Not to the messy part getting the windows installed which we all now a team of guys in ur house making a mess but no was completely wrong Stevie and Gordon (team 6) right off the bat they came with new covers to put down all over the house and helped moved the bigger furniture out the way and covered furniture too which they done with no problem at all. We have 2 young children and they were amazing with them giving them time of day to say hello and have fun with them but was payment for all the coffee and biscuits lol. The guys were here for 2 days and completed 8 windows and a new door and what amazing job they done and once they finished they cleaned up every bit of the mess as if they were never there.

It’s has been that good and experience we are actually ordered a new front door now as we know what a great service we had last time.

20/01/2019

James Antonie Rees

5.00/5.00

"Superb Window Installation"

Thanks very much for a superb installation of the five windows today. The new windows look really good from either inside or out. The upstairs windows have transformed the look of the house and am really pleased. From what I can tell the inside of the house is now a lot quieter and hoping warmer in the long run.

The guys that came to install the windows were really nice, chatty and polite and were really skilled with a great finish.

Thanks once again

19/01/2019
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